OWN THE NO

"Don't get me wrong, I totally understand why this option isn't the best for you. Just like you, it's important that (INDICATE CX REQUEST).

I only wish there's anything that we can do further. Trust me, if we have alternative, we would definitely do it and will not take so much of your time." ( DEAD END - ALL RESO OFFERED IS DECLINED BY THE CUSTOMER)

"We understand that you want to catch up with our bill while keeping your service in place. We were able to provide you multiple restoration from your previous request even without payment to extend our help and exhaust all option we can give. This time payment is really needed to restore your line.

Once bill is current, we highly recommend considering Autopay enrollment instead to save you from paying any added late fees or restore fees and enjoy Autopay discount instead.

We're perfectly aware of your situation and regardless , we're unable to prolong your services without payment. The only way to prolong your services with us is to continually make payments towards your past due balances to avoid the repeated suspensions and restore fees.

I'd like to take this opportunity to assure you that you're still receive calls/text, and 911 calls are still active even the lines are suspended.

This is quite a pickle, and we understand where you're coming from. My heart breaks to be the bearer of news that we can no longer restore your services (and provide you any credits for the late payments) as there were already multiple times that its was given in the past. We are hoping for your kind understanding with this matter. " ( REQUESTING RESTORE WITHOUT PAYMENT)