opening/closing skills

Hello, Valued customer! Thank you for choosing Harry and David. My name is James. How may I help you today?

Thank you for this information,(CX_name). Let me access your order and check this for you. Please give me one moment.

I appreciate your understanding, I'll be needing another moment.

I'm sorry that this took longer than expected. Please stay with me while I work on this for you.

I’m more than willing to process a replacement at no additional cost. How does that sound?

Are you still with me? Looks like you may have stepped away. I am going to disconnect this session, but if you need additional assistance, feel free to message us again. Thank you for reaching out to Harry and David.

I haven't heard from you for a while, do you need more time?

I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Wolferman's Bakery. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Harry and David!