CALL ME ON SET

I would absolutely love to call you and discuss things regarding your (concern). While prepping up for a call, can you please give me a quick background about the issue so I can check the information you need, and it would be easier for us to further check things out. (INSISTING FOR A CALL BETWEEN CHAT )

While we are an offline team, we are fully equipped to resolve all of your concerns right here. If you prefer to speak with someone directly, you can schedule a callback directly in the app by tapping the phone icon in the upper right-hand corner or dialing 611 on your T-Mobile phone. But what's going on today, how can I help? (1ST CHAT OF CX ASKS FOR A CALL)