today

payment arrangement ask reason for late payment remind of restore fees long term reso

The original due date is ___. And you are given an extension to settle the bill on ____. Missing a payment on the due date will have a restore fee to pay. Just a heads up, missing the due date for the payment arrangement would have a restore fee to pay to be able to make the services active again.

I appreciate you sharing your current situation with me. I understand that you are having a tough time right time. We can check options for us.

If you don't mind me asking, may I know the reason why you are unable to settle it on time? In this way, we can check options if changing the bill due date will be a good option to keep your bill manageable.

But if circumstances change, you can settle the minimum payment to make an extension for the remaining balance. Just a heads up, missing the due date for the payment arrangement would have a restore fee to pay to be able to make the services active again. Would you like me to check options so we could manage the bill a little lighter?

Upon checking the breakdown of the bill, the next bill moving forward is $196.01. Here is the breakdown for the reference:

Plan $146 line 9044 $4.17 line 9066 $16.66 line 9191 4.17

Total $171

payment arrangement acknowledge the situation, empathize be transparent with what will happen explain the why focus on the outcome reinforce t-life

Home Internet: Download: Typically between 30 – 110 Mbps Upload: Typically between 6 – 23 Mbps Latency: Typically between 24 – 40 ms

For reference, you do it using the T-Life App using these steps:

• Select the "Manage" tab.
• Tap the gear icon in the top right corner.
• Select "Security."
• Choose "T-Mobile ID."
• If prompted, log in to the T-Life app.
• Select "Change PIN/Passcode."
• Enter the new PIN/Passcode.
• Re-enter the new PIN/Passcode to confirm.
• Select "Save."

Regarding the return process:

• Return Label: If you decide to cancel the service within the trial period or at any other time, T-Mobile will provide a return label for the T-Mobile Gateway. You will not have to pay for the return shipping.
• Return Equipment: Ensure you return the T-Mobile Gateway to avoid a non-return fee.

Full price: $228.00 Down payment: $99.99 Monthly: $9.50

Galaxy S24 FE 128GB Full price: $649.99 Monthly: $27.09

iPhone 16 Pro Max 256 GB Full price: $1,199.99 Monthly: $50.00

iPhone 16 Pro Max 512 GB Full price: $1,399.99 Monthly: $50.00

To get the $1000 credit, you can switch to Go5G Next! But as per the trade in value of the device, you can get up to $415 trade in credit if you switch to this plan and trade in your iPhone X.

Plan $100 Netflix $8.5 Line 0988 $25 Line 4521 $28.09 Line 4547 $10 Taxes and fees $1.44

$173.03

It's just that most of our promotions have a qualifying rate plan and that your devices are eligible for the trade in promotion.

when did this happen does this happen often are you inside or outside how many signal bars are you seeing

the trade in value of the device can be applied as a one time credit on the bill or be used to make the total monthly installments a little bit shorter.

you can use the trade in value as down payment if u process it at store can be applied to the bill as one time credit

To transfer data from your iPhone 14 to your new iPhone 16, follow these steps:

1. Prepare Both iPhones:

• Ensure both iPhones are charged to at least 20%.
• Make sure both iPhones are running iOS 16 or later.
• Connect both iPhones to Wi-Fi and enable Bluetooth.

1. Use Quick Start:

• Turn on your new iPhone 16 and place it near your iPhone 14.
• Wait for the Quick Start screen to appear on your iPhone 16.
• Use your iPhone 14 to scan the animation that appears on your iPhone 16.
• Follow the on-screen instructions on both devices.

1. Transfer Data:

• On your iPhone 16, select the option to transfer data from your iPhone 14.
• Confirm the transfer on your iPhone 14 by double-clicking the side button.
• Keep both iPhones near each other and plugged into power until the data transfer is complete.

To switch from 5GUC (Ultra Capacity 5G) to 4G LTE, follow these steps:

-Go to the settings menu on your device. -Select Network & Internet:

Tap on "Network & Internet" or a similar option depending on your device. Mobile Network: -Select "Mobile Network" or "Cellular Network." -Preferred Network Type: Tap on "Preferred Network Type" or "Network Mode." -Choose 4G LTE

device dashboard> update eSIM> VALIDATE EN SAVE CHANGES> troubleshooting> tech tools> eSIM support tool> actions> generate qr

1. Log in to T Life / T-Mobile app.
2. Select the Shop tab.
3. Select Upgrade your device.
4. View and select the device you want to upgrade to.
5. Select the desired color and memory variant / size.
6. Scroll down to Upgrade for (Customer / User name) and select Edit to choose between upgrade or add-a-line transaction.
7. Scroll down and select Verify Trade-in Device
8. Choose monthly payment option.
9. Select Add to Cart.

Incident Report

Type of Incident: failed to make important accoun changes/ line cancellation SITE NUMBER: Date and Time in Memo or LiveEngage: N/A over the phone Name of Employee/Employees involved: Amei Valdez Conversation ID (current chat): dc83f4e1-a9f2-47f4-b600-9250495d1329 MSISDN: 5856258153 BAN: 986853282 Description of the Incident: customer and rep agreed to set the order for next day shipping so it can arrive on their target date, but rep set it on Two Day - 2 to 3 business days. Steps taken to address the issue: provide options regarding with the delivery and suggested that they may proceed to order at the store instead to get the devices immediately

Conversation ID:3180be2e-a0d7-48bc-b5fb-3c8d995f2a8a

1. Navigate to Account Settings:

• On the My T-Mobile website, select your name at the top right corner and choose "Profile."
• In the T-Mobile app, select the gear icon in the top right corner.

1. Request the Transfer PIN:

• On the website, go to "Line Settings" and select "Request a transfer PIN."
• In the app, select "Permissions & controls," then "Transfer PIN," and choose "Get a transfer PIN."

1. Verify Your Account:

• You may be prompted to verify your account by receiving a code via text.
• Enter the code sent to your phone and select "Continue."

1. Get the Transfer PIN:

• The Temporary Port Out PIN (TPOP) will be displayed on the screen. Make a note of it.1
• Click "Okay" to complete the process.

NTID: ealinsu2 Name: Erica Alinsugay Coach: Carolyn Duenas BAN: 986853282 Chat ID: dc83f4e1-a9f2-47f4-b600-9250495d1329 Amount/Lines: (585) 625-8153 Reason: previous request, called over the phone to have it cancelled, rep put the line on suspension Close date (for cancel): 29th

customer signature may be required for order delivery

If that's all, I'll let you go now. Have a great day!

Total Promo Credit – FMV = TRPC
TRPC / 24 mos = RDC
RP / 24 = EIP
EIP – RDC = MRDC

$830 - $130 = $700 700/24= 29.16 retail price/24 EIP = 45.79 45.79-29.16

$4.17

iPhone 14 with $200 Trade in value Total monthly Charges: $45.79 for 24 months - $29.16 for 24 months promotional credit
= $4.17 monthly charges for 24 months.

1. Tap Settings > About phone.
2. Tap Status information.
3. Scroll down to find the EID.
4. Alternatively, you can dial *#06# to view your Device information, including the EID.

follow up to monitor if the promotion (Apple Trade ID240634) is removed due to the return shipment being damaged, for the line 3851. promotion is still attached.

ncm

You may get an Apple iPad (10th Gen) 64GB for just $99 and receive up to $400.99 via monthly credits when you purchase it on installment plan and activate a new line.

You'll receive the promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

Thank you for letting us assist you today! So glad we we're able to help you with the port in details and activate a new line for your son.

For easier access for all your lines and devices you have on your T-Mobile account, you can download our new T-Life app! If there’s nothing else, we’ll go ahead and close the chat, but we are always here at your convenience.

Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day!

Hi ! This is Erica from T-Mobile Messaging, I’m here to help. Thanks for your patience during long wait times! I understand that you are contacting regarding --, let's work on this together.

ADD A LINE

ORDER DATE: 12/23/24 NAME: Erica Alinsugay COACH: Carolyn Duenas MANAGER: Karen Belir CONVERSATION TYPE: Reactive CHAT ID: 566ec10f-a4e5-4e61-8be6-99ffc689a032 ORDER NUMBER: 510188210123 ORDER TYPE: voice line WITH P360?: No WITH ACCESSORIES?: No

I'd really love to help but we are a bit limited with manual access on the accounts. No worries though my help will not end here, with regards to these matters we do actually have a department that specializes in these concerns.

To extend my helping hands here is their contact number 611 or 1-800-937-8997 for you to be able to reach them out over the phone. Rest assured they are better equipped with accessing accounts.

I hope I was able to make you feel my most sincere intention to help you out with this matter.

To block numbers using the T-Mobile app, you can follow these steps:

• Log in to the T-Life app.
• Select the Manage tab.
• Tap the gear icon in the top right corner.
• Select Permission & controls.
• Choose Block calls and messages.
• Select the line you want to work on.
• Find the number you want to block and tap on it, then select Block.

MDU Unlock (Postpaid)
Chat ID: c5490db4-8530-4c30-ad64-873e362a4305 Name: Tatyanna Jones Mobile number: 6105006601 Ban: 967448586 Email:
IMEI: 356561108555831 Make and model: Apple iPhone 11 Reason: going to other carrier

You may get up to $250.00 off the Apple Watch Series 10 or Watch Ultra 2 via monthly credits when you purchase it on installment plan and activate a new watch line on a qualifying Apple Watch DIGITS Plus plan via website on your end, or be assisted over the phone with our Virtual Retail team to be able to get the offer. You may reach our team with 1-800-866-2453.

1. Log in to My T-Mobile.
2. Go to My T-Mobile and log in to your account.
3. Navigate to the BILL section.
4. Click on "Pay Now" and follow the prompts to set up AutoPay

Add Authorized User via T-Mobile App or Website:

-Navigate to the "Manage" tab.

• Select the gear icon in the top right corner.
• Choose "Permissions & Controls."
• Select "User Roles" and then "Add new Authorized User."
• Enter the legal first and last name of the authorized user as it appears on their ID.
• Choose to add the user via email address or phone number.
• Follow the prompts to complete the process.

To view your bill on the app, please refer these steps:

• Log in to the T-Life app.
• From the homepage, select the "Manage" tab.
• Select the gear icon in the top right corner.
• Select "Billing & Payments."
• Scroll down and select "Download PDF bill" to view or download your bill.
• To view or download the last 18 months of bill history, select "Bill History."

Here are the steps to get the transfer PIN on the T-Mobile website:

• Go to the T-Mobile website and log in to your account.
• On the upper-right side of the Account landing page, choose "My T-Mobile."
• Select "My Profile" from the menu that appears.
• On the Manage Profile screen, choose "Request Transfer PIN."
• Review the options and select “Get a Transfer PIN”

Trade in value of iPhone 14: $200 Full price: $1,199.99 Monthly: $50.00

Total Promo Credit – FMV = TRPC
TRPC / 24 mos = RDC
RP / 24 = EIP
EIP – RDC = MRDC

$300 - $200 = $100 100/24= 4.16 1199.99/24= 49.99 retail price/24 EIP = 45.79 49.99-4.16

45.83

iPhone 14 with $200 Trade in value 45.83 iPhone 14 with $200 Trade in value Total monthly Charges: $49.99 for 24 months - $4.16 for 24 months promotional credit
= $45.83 monthly charges for 24 months. 09/25 and 10/24 - 25.33 11/25 and 12/24 - 35.00

PROMO ESCA CHAT ID:
EIP ID: BAN: LINE: C2 DOC: PROMO CODE: BRIEF ESCALATION DETAILS:

PROMO ESCA CHAT ID: EIP ID: BAN: LINE: C2 DOC: PROMO CODE: BRIEF ESCALATION DETAILS:

To check your bill using the app, please follow these steps:

1. Log in to the T-Life app.
2. Select the Manage tab.
3. Navigate to Billing & Payments.
4. Select View bill.
5. In the Bill Breakdown section, you can either select View by category (default) or View by line.
6. To download your bill, select Download current bill (PDF).

Was I able to clarify this to you, cx? Was I able to make this clearer this time, cx? If not, please let me know so we can review it for further. Sounds like a plan? Shall we proceed on making the changes? Would you like to proceed?

view plan

• Log in to the T-Life app.
• Select the Manage tab.
• Click on the See Plans link located above the account balance section.
• Select See Plan Details.
• Click View Details to review information about your existing plan.

For reference, you may check the remaining installment payments on the T-Life app, follow these steps:

• Log in to the T-Life app.
• Navigate to the "Billing" section.
• Select "Account" to view the details.
• Choose "Equipment" to see the devices associated with your account.
• Select the device/line for which you want to check the installment payments.
• View the installment plan details.

To pay for installment devices using the T-Mobile app, follow these steps:

1. Log In:

• Open the T-Mobile app.

1. Navigate to Payments:

• From the home screen, tap on the "Bill" tab.
• Select "Payment" to view your billing details.

1. Make a Payment:

• Tap on "Make a Payment."
• Choose the amount you want to pay (full or partial payment).

1. Pay Off the Balance:

• To pay off the remaining balance of your device, go to the "Equipment Installment Plan" section.
• Select the device you want to pay off.

1. Confirm Payment

2. Ensure you are on the T-Mobile home network (not roaming) with Wi-Fi turned off.

3. Open the T-Life app on your phone.

4. Select the Manage tab.

5. Tap the gear icon in the top right corner.

6. Select Security.

7. Choose T-Mobile ID.

8. Log in if prompted.

9. Select Change PIN/Passcode.

10. Enter the new PIN/Passcode and re-enter to confirm.

11. Tap Save.

For your reference, you may refer to this link and navigate to "Set up your Gateway and Network" for support:

https://www.t-mobile.com/support/home-internet

Customer advisement

Regarding the trade in: You have the option to get your device back to us within 30 days:

• Bring trade-in device into T-Mobile Retail store and receive immediate final quote or credit of $70.00
• Mail in trade-in device using the trade-in shipping label (you can find it on your MyT-Mobile.com account) within 30 days of receiving new device.

Aside from your original due date, setting up for a payment arrangement is our way to help extend the payment on some other time. Just a heads up, missing the due date for the payment arrangement would have a restore fee to pay to be able to make the services active again.

To reset your network settings, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

• Log in to T-Life app.
• Select the Manage Tab.
• In the People section, scroll to select the line you wish to view usage for, and select Data Used.
• On the Line Usage page, continue with the current bill cycle or select the drop down to view usage for a different bill cycle.
• Select the Data tab to view data usage.

1. On your iPhone or iPad:

• Tap "Forgot password or don't have an Apple ID?".
• Tap "Create a Free Apple ID".
• Select your birthday and enter your name. Tap "Next".
• Tap "Use your current email address" or tap "Get a free iCloud email address".
• Follow the onscreen steps to verify your email address and set up two-factor authentication. If you choose to skip this step, you'll be prompted to do this later in Settings.

1. On a web browser:

• Go to Apple ID account page.
• Click "Create Your Apple ID".
• Enter your name, birthday, email, password, and choose the security questions.
• Follow the onscreen steps to verify your email address.

To add an international pass using self-service on the app, follow these steps:

• Log in to the T-Life app.
• Select the "Manage" tab.
• Tap on "See Plans."
• Choose "Manage Add-ons."
• Select the desired line.
• Choose the feature you want to add/change/remove, such as "One-Time Data Pass."
• Tap "Continue" to complete the process.

Aside from this, can I help with anything else?

NTID: ealinsu2 Name: Erica Alinsugay Coach: Carolyn Duenas BAN: Chat ID: Amount (C&A) / # of lines (Cancel): Reason: Close date (for cancel):

If you wish to speak with someone over the phone, please call us at 1-800-937-8997 or 611 to have you be assisted with your inquiries. I appreciate your time and effort reaching out here in Messaging!

To refill your prepaid account, you have several options:

1. Refill Online:

• Visit T-Mobile Prepaid Refill.
• Follow the on-screen prompts to complete the refill process.

1. Refill by Phone:

• Call the T-Mobile Refill Center by dialing ADD (233) from your T-Mobile phone

MDU Unlock (Postpaid)
Chat ID: 9b231206-a321-47dc-a35b-09f06a646268 Name: Joshua Oleksak Mobile number: 6672565905 Ban: 974848322 Email: Abdul.saboor1997@gmail.com
IMEI: 359183102582567 Make and model: Galaxy Watch Active2 40mm Reason: would like to see it go to a good new home

still reviewing about the credit and the customer is currently driving that's why they are being unresponsive on chat. No agreement about the credit request.

For future reference, you may follow the steps so that you can get $5 discount per line effective on the next bill!

To set up AutoPay on the T-Mobile app, follow these steps:

• Log in to the T-Mobile app.
• Select the "Manage" tab.
• Tap the gear icon in the top right corner.
• Select "Billing & Payments."
• Choose "AutoPay."
• Enter the payment method details.
• Select "Save Changes."

Just to set proper expectations, we are unable to proceed with the purchase right now because the account must be current and there is a past due of $272.32 as of now. If I may ask, would you like to settle the past due today and proceed with the purchase?

We do have a promotion for you! It is the Android: Free Smartphone with Trade on Any Plan – Any Phone, Any Condition. With this, you can trade in your device and get a Motorola moto g 5G - 2024, T-Mobile REVVL 7 5G or REVVL 7 PRO 5G.

To upgrade your device using the app, follow these steps:

• Log in to the T-Life app.

• Select the Shop tab.

• Select Upgrade your device.

• View and select the device you want to upgrade to.

• Select the desired color and memory variant/size.

• Log into T-Mobile Account

• Navigate to Plan Management

• Select New Plan

• Confirm Plan Change

iPhone 15 128GB Full price: $729.99 Down payment: $100.00 Monthly: $26.25

With this promotion, you can get up to $315 off the Apple iPhone 14, iPhone 14 Plus, iPhone 13, or $215 off the iPhone SE 3rd Gen (via monthly credits) when you purchase on installment plan and activate a new voice line on an eligible rate plan.

Trade in value of iPhone XR - $50

Customer did not receive the device/package HRT IMEI: BAN: NUMBER: DEVICE: ORDER NUMBER: REASON: CHAT ID: TRACKING NUMBER:

• The SMS link will open the app if installed or a browser if the app is not installed.
• Log in using your T-Mobile ID and password.
• Tap the Go to Netflix button when the “You’re almost done.” page loads.
• Enter your Netflix account email address and click Continue. If you don't have a Netflix account, enter the email address you want to use for Netflix and click Continue. You will be prompted to create a password for your Netflix login.
• Enter your password and click Continue.
• Confirm the Netflix plan you want and click Continue.

To check the chat history, the customer can follow these steps:

1. Log in to My T-Mobile:

• Go to the T-Mobile website and log in to their account.

1. Navigate to Messaging:

• Go to the "Contact Us" section.
• Select "Message Us."

1. View Messages

For easier access for all your lines and devices you have on your T-Mobile account, you can download our new T-Life app!

• Kindly open the SMS link you received.
• Log in using your T-Mobile ID and password.
• Tap the Go to Netflix button.
• Enter your Netflix account email address and click Continue. If you don’t have a Netflix account, you can create one during this step.
• Enter the password and click Continue.
• Confirm the Netflix plan which is the 2 Screens with Ads Netflix and click Continue.

amazon

1. Submit for Promo: Within 30 days of activation, visit promotions.t-mobile.com and submit for the promo.
2. Wait for Processing: Processing may take up to 10 weeks from submission.
3. Receive Claim Code: Once approved, you will receive an email with a unique claim link and Amazon coupon code.
4. Redeem on Amazon: Use the link to add the Amazon Fire TV to your cart on Amazon. Ensure no other items are in the cart. Apply the coupon code at checkout to get the TV for free.

Plan $10 Line 9109 $151.59 Line 9524 $5 Taxes and fees $21.75

Total

Thank you for letting us assist you today! So glad we we're able to help you with checking options regarding your payment arrangement.

Just to make sure, can you please specify what do you mean by bringing it up with a phone number

To set up your T-Mobile ID, follow these steps:

• Go to the T-Mobile website or open the T-Mobile app.
• Select "Log in" and then "Get a T-Mobile ID."
• Enter your registration information and select "Create T-Mobile ID."

Alright! Thank you for letting us assist you today! So glad we we're able to help you with the promotion and trade in details, also checking other options for a higher trade in value.

For easier access for all your lines and devices you have on your T-Mobile account, you can download our new T-Life app!