BILL DISPUTE

"I totally get your point and bills can be confusing sometimes. I don't want to let go such a valuable T-Mobile customer. Glad that you're able to message us about this. Here in T-Mobile, we make sure that we value your money. Let me go ahead and check your account to see what's going on.

I know what it feels like being surprised if my account was charged more than from what I expected. Don't worry for I am here to clear things up for you! Let me pull up your account to check the charges listed on your bill and while waiting for that, may I know what is your expected amount of charges? " (Why bill is high?)

During the term of this device installment agreement, you agreed to the terms and condition wherein you are entirely responsible for any and all loss, theft, or damage to the equipment. Regardless of whether the phone is lost, taken or harmed, you stay committed for the complete the installments.( LOST PHONE BUT NEED TO PAY? OR CX SAYS "Why would I still pay for a lost/stolen phone?")