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N/A, 02 Oct. 2024 , 05:30am Welcome Brandon! [Sent]
Brandon Blim, 02 Oct. 2024 , 05:30am Hello
T-Mobile, 02 Oct. 2024 , 05:30am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read]
T-Mobile, 02 Oct. 2024 , 05:30am One moment [Read]
T-Mobile, 02 Oct. 2024 , 05:30am Thanks! A live representative will be with you shortly. [Read]
Info [Automated], 02 Oct. 2024 , 05:30am Wait times are longer than normal, a representative will be assigned as soon as they are available. [Read]
Marjorie, 02 Oct. 2024 , 05:33am Hi, Brandon! This is Marj from T-Mobile, thank you for reaching out to us today! How may I help you? [Read]
Brandon Blim, 02 Oct. 2024 , 05:37am Cancel my service plan. I don't want to keep the number I just want to cancel the entire account.
Marjorie, 02 Oct. 2024 , 05:40am It saddens us to know that you are considering cancelling the line on the account/entire account. For documentation purposes, could you please tell us the reason behind it? [Read]
Brandon Blim, 02 Oct. 2024 , 05:42am I moved and I don't get service where I live or during my commute to work for 25 minutes.
Marjorie, 02 Oct. 2024 , 05:45am Thank you for sharing your reason on this request, Brandon. We appreciate it. [Read]
Marjorie, 02 Oct. 2024 , 05:48am We want you to be fully aware of your options regarding the line(s). Here are your options:
- We can suspend it starting today for the line/can also convert into watch line or if there's a family member or friends that can take over
- Since your close date is 17th of the month, you may contact us (text/dial 611) by that date and the line(s) will be automatically cancelled on your close date to prevent prorated charge. And this will be your final bill with us
May I kindly ask your thoughts on the options above, Brandon? [Read]
Brandon Blim, 02 Oct. 2024 , 05:53am I'd like to cancel my service so I can pay my final bill because I need to switch providers immediately.
Marjorie, 02 Oct. 2024 , 05:59am Thank you for your kind patience and letting us know how urgent this is for you. [Read]
Brandon Blim, 02 Oct. 2024 , 06:01am You're welcome
Marjorie, 02 Oct. 2024 , 06:03am As per careful review, we don't have an option to cancel the line immediately, what we can do is set the cancellation on your end bill cycle/close date which is on 17th and we can guarantee 100% it will be automatically processed or cancelled.
About the prorated, since today is 10/01, from 10/02-10/17 prorated charge, we will cover it for you.
rate plan $65/30days*16days = $34.67 [Read]
Marjorie, 02 Oct. 2024 , 06:03am May we know your thoughts on this alternate option for your cancellation, Brandon? [Read]
Brandon Blim, 02 Oct. 2024 , 06:05am So, am I going to have to wait until the 17th to be able to get service elsewhere then because it'll still be active? Because I need service in case of emergencies so I need to switch asap.
Marjorie, 02 Oct. 2024 , 06:09am Thanks for that question, Brandon [Read]
Marjorie, 02 Oct. 2024 , 06:14am We can guarantee that before your close date 17th of the month, you will have our service (or optional, we can suspend it starting today) and then after that day, the account cancellation will be automatically processed and this will be your final bill with us including your remaining installment balance for the device. The device needs to be fully paid in order for it to be used or to have the other carrier's service working.
May we know your thoughts on this please? [Read]
Brandon Blim, 02 Oct. 2024 , 06:18am Okay that works, I'm just going to switch providers tomorrow. Also, I can pay the phone off now. I think it's $100 correct?
Marjorie, 02 Oct. 2024 , 06:21am Thank you so much for your kindest understanding about this request, Brandon, and accepting our offer. Rest assured that you will also receive the $34.67 effective today. [Read]
Marjorie, 02 Oct. 2024 , 06:21am Yes, you are absolutely right! It is $100.00 device installment balance left [Read]
Brandon Blim, 02 Oct. 2024 , 06:22am Am I still able to get a new provider before the 17th though although the service is still active? Just won't have the same number but I can still get service asap right?
Marjorie, 02 Oct. 2024 , 06:23am To be sure, you agree for the line to be on suspended status starting now or we will leave it as it is? [Read]
Marjorie, 02 Oct. 2024 , 06:24am Oh, that's a good question as well [Read]
Brandon Blim, 02 Oct. 2024 , 06:25am Sorry, I just want to make sure. T Mobile has been a great service back when I lived where I had service but I just have to switch unfortunately and I want to know I'm able to switch to a new provider asap is all.
Marjorie, 02 Oct. 2024 , 06:29am To answer it, and that's totally understandable, Brandon. As per checking here, once you fully paid the device, it will be eligible for the mobile device unlock. Then, we will set up automatic cancellation that will reflect on your close date Sept 17th. Right now your current account balance is $84.57
The expected total account balance once we apply the adjustment credit of $34.67, the amount you need to pay is $100.00 + $49.90 (updated current balance) [Read]
Marjorie, 02 Oct. 2024 , 06:29am How do you feel about the information I provided? Is there anything you would like me to clarify or go over again? [Read]
Brandon Blim, 02 Oct. 2024 , 06:33am Okay sounds good, so the phone amount of $149.90 is what I have to pay now and if that's paid it's unlocked to be used with different providers then, correct?
Marjorie, 02 Oct. 2024 , 06:36am I appreciate sharing your thoughts on this, Brandon. Yes, you are correct. Only $149.90 needs to be settled and then we can guarantee you will be able to use your current device using other carrier's service. [Read]
Brandon Blim, 02 Oct. 2024 , 06:37am Okay, sounds good to me.
Marjorie, 02 Oct. 2024 , 06:38am If there's anything that I might have missed or if you have questions, please do let me know. Thanks
We are now planning to suspend your line, Brandon. Once we suspend this, and you settle first the $100.00 Equipment Installment Plan balance, we can guarantee, it will be eligible for mobile device unlock right away. [Read]
Marjorie, 02 Oct. 2024 , 06:39am Then the remaining balance that will be left with your account until 17th of the month is $49.90. For your reference, you can follow these few steps on how to pay your installment plan on your T-Mobile app:
- Open the app. If you don't have it, download it now.
- Tap BILL.
- Select View device payment plans.
- Select the device /line that you want to make a payment for.
- Select Make a payment and follow the instructions to make an Equipment Installment Plan payment. [Read]
Brandon Blim, 02 Oct. 2024 , 06:41am Okay sounds good, thank you!
Marjorie, 02 Oct. 2024 , 06:41am Oh, correction, your previous current balance is $84.67, that's why your account balance updated now is $50.00 instead of $49.90. Rest assured that the credit adjustment was successfully applied exactly $34.67
You're most welcome! [Read]
Marjorie, 02 Oct. 2024 , 06:42am If we suspend your line now, you won't have a working service. May we know if shall we leave the line as it is or suspend it starting today? [Read]
Brandon Blim, 02 Oct. 2024 , 06:42am Okay, sounds good thank for helping me through this, I'm at work so I wasn't able to call.
Marjorie, 02 Oct. 2024 , 06:43am That won't be a problem, Brandon. We’re sad to know that you are considering leaving T-Mobile, but we respect your choice. We believe our customers should have the freedom to choose their carrier. [Read]
Brandon Blim, 02 Oct. 2024 , 06:44am The $100 was just paid so the phone is paid off. I appreciate it, i didn't want to leave but I don't have much of a choice. Thank you for making this easy.
Marjorie, 02 Oct. 2024 , 06:47am Oh, that's great news! Thanks for paying off the device, Brandon. We also processed the mobile device unlock here! [Read]
Marjorie, 02 Oct. 2024 , 06:48am I can guarantee you that the device is fully unlocked now! [Read]
Marjorie, 02 Oct. 2024 , 06:49am With this, may we know your thoughts on suspending your line starting now or will we keep this active until 17th? (Rest assured cancellation on your close date is automatic) [Read]
Brandon Blim, 02 Oct. 2024 , 06:50am Keep it active until the 17th is fine.
Marjorie, 02 Oct. 2024 , 06:55am You got it, Brandon. I can guarantee 100% your line stays active until the end of your billing cycle on the 17th. Once you settle your current balance of $50.00, everything will be in order (your final bill with us). We appreciate your time here in T-Mobile Messaging or with us, and if you need anything else, don’t hesitate to ask. Wishing you all the best with your new carrier! [Read]
Brandon Blim, 02 Oct. 2024 , 06:56am I appreciate it, thank you. Take care!
Marjorie, 02 Oct. 2024 , 06:59am You are always welcome here, Brandon! Should this be all, I want to thank you again for being loyal with us for more than 2 years! This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and you too, always take care!
Bye for now! [Read]