Email/Non-Voice Assessment

Opening Spiel:

Hello! Thank you for contacting Harry And David.com. My name is ___ and I will be assisting you today. I sincerely apologize for the wait time and appreciate your patience in reaching us. Please allow me 1–2 minutes to review your previous chat so I can better assist you.

Closing Spiel: I hope you are extremely satisfied with the service that I provided today. Thank you for chatting with 1-800Flowers.com and have a good day\evening!