1.Thank you so much for calling Target.com, my name is Kenneth. How can I help you today? PRE-ORDER •Sure thing. I will do the very best that I can to help with that, but first , Can I get your full name, phone number, and email address so i can pull up you account? .•Did you already add the item(s) on your shopping cart list? • POST ORDER •So sorry to hear that. Rest assured I will do the very best that I can to find a soulution to your concern. To start with, may I have your order number please? •While I'm pulling up my resources, can you please verify to me your first and last name and your email address on the account