Payment arrangement spiel

Right now, the total balance on your account is $___ and the past due days is ___days. This arrangement has been keeping your service active beyond your due date. We wouldn't be able to extend or reset your arrangement. Your account doesn't qualify for a new arrangement until the current is complete.

We want to continue to assist with payment arrangements for the new balance coming due. But we need to complete this arrangement to be able to set another. We can use another payment method if one is available, but we wouldn't be able to change the dates.

for account with active PA (less than 30 days)

I understand the need for more time, _, and we are so happy that we are able to accommodate and worked with your request in the past in extending your payment. I regret to inform you that we have already maximized our options in providing you ample time in making the payment.

I just want to set proper expectation that payment arrangement has a 30-day rule which we will only be able to set one up if your account's total past due days equals to 30 days only. If more than 30 days, you need to bring it down by paying a specific amount.

To further provide you information, the total past due days of your account is days and to bring it down to 30 days for payment arrangement eligibility, you need to make a minimum amount of payment of $. Would you be able to settle this amount today?

customer with 31+days past due