I: Good day! Thank you for calling Welcome to 1,8-000 flowers.com my name is Izzy. How may I help you today?

C: ``````

I: EAR
I'm so sorry for what happened 
I can see that you are really upset about this, I will make sure we get this fixed right away
 but first can you provide me you name, address and order number?

C: ``````

I: and the recipient's name and the address?

C;;;;;

I: okay let me just pull up your details on my end, can i put this call on hold for about a minute or two?

C::: 

I: Upon checking, I am very sorry that it wasn't delivered yesterday as promised, let me make things right by processing a re- delivery for today.

C:::

I: I understand your concern, will it be okay if i'll call the recipient to apologize as we were not be able to deliver the arrangement?

C::::

I: I understand. I will not be calling the recipient. However, I don't want to end this call knowing that you still have concerns, but on top of that, I will add a 15$ Savings Pass as a compensation for your future order.

C::::

I: Since I resolved all your concerns, within 24 hours you will receive an email about the full refund. Is there anything else I can help you with?
C: ~~~~

I: Thank you, for giving me the opportunity to make this right for you, and for trusting us here at 
1,800 flowers.com.. again this is izzy. Have great day!