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******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
5265346501319889 Ready@24
12/15/2023 PL PEOPLELOOKER.COM $ 25.53
11/29/2023 PL PEOPLELOOKER.COM $ 1.0
******UGS DISPUTES NVillanueva : 12/18/2023
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Ch called in to file a dispute for the transaction(s): 12/15/2023 PL PEOPLELOOKER.COM $ 25.53 11/29/2023 PL PEOPLELOOKER.COM $ 1.0
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Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized these transactions
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DF requested to: CASH APP*ANGELA ALEXAN $ 10.00
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TF provided: 24-48hrs
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Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
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Confirmed address for final resolution letter.
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CASE # 30340075
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Have you made business with this merchant in the past? No
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Has been anyone else using your card? No
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Where was the card at the time of the transaction(s)? In my pocket
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What was the last authorized transaction you made on the card? 12/15/2023 CASH APP*ANGELA ALEXAN $ 10.00
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Have you filed a police report? No
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I never contacted the merchant
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New email ALEXANDERANGELA@gmail.com
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referred Ch to cx service for closing and replacement of her card
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570002493367
433894
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570003976030 40305703976030 888)-333-4698
-----UGS DISPUTES NVillanueva 12/18/2023 CH called in and asked to dispute a transaction that was made on his card, However CH is not certain about the transaction details provided. I transferred him to cx service to obtain his banking statement
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570003112503
UGS DISPUTES NVillanueva 12/18/2023 Ch called in and asked about the status of her escalation in relation to the direct deposit that she didn't receive. I educated Ch that this should be handled by customer service. Ch understood.
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
148841689
UGS DISPUTES NVillanueva 12/18/2023 CH called in and asked about her rebuttal, informed Ch that her rebuttal process may take up to 90days, Ch understood Case 893886
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570000762854
UGS DISPUTES NVillanueva 12/18/2023 Ch called in and asked about the status of his dispute, Educated Ch that his dispute is still ongoing, and he no longer eligible for the pvc, Ch understood Case 889811
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570003417969
4030570003
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
4030570003773692 7253034535
7979 physica
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
52653456 5265345600214439 44
5265345600214439
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s): GETCONTENT.CLUB
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
******UGS DISPUTES NVillanueva : 12/18/2023
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Ch called in to file a dispute for the transaction(s): All the transactions from
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Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
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DF requested to: hcevideopro@gmail.com
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TF provided: 24-48hrs
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Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
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Confirmed address for final resolution letter. -Case#30340180
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Have you made business with this merchant in the past? No
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Has been anyone else using your card? No
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Where was the card at the time of the transaction(s)? With me
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What was the last authorized transaction you made on the card? 12/18/2023 METRO $60.00
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Have you filed a police report? No
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I never contacted the merchant
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New email address hcevideopro@gmail.com
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Informed Ch to contact cx service for closing and replacement of his card
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Ch called in to file a dispute for the transaction(s): 07/25/2023 Hotmart 27.00
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Ch confirmed the transaction as NON RECEIPT OF GOOD OR SERVICES due to: Merchandise not received
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DF requested to: hcevideopro@gmail.com
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TF provided: 24-48hrs
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Advised customer how dispute process works for Merchant disputes. Resolution TF 90 days.
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Confirmed address for final resolution letter.
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Case# 30340207
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Why are you disputing this transaction? merchandise not received
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What item or service were you expecting from this merchant? Vitamins
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What date were you supposed to receive the merchandise or services? 10-15 days
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Did they provide a time frame to receive for the services or merchandise to be delivered? No o Have you called the merchant to follow up on your order? None o When did you call them? None o What information did they provide to you? None o Who did you speak with from the merchant’s end? None o What was the outcome of your conversation with them? None
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Do you have a confirmation or agreement of the services/ merchandised you ordered from them? None.
12/18/2023 08:44:52 12/18/2023 02:31:45.197 -0600 4439 MC PURCHASE METRO BY T-MOBILE AUTO $60.00
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s):
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- DF requested to:
- TF provided:
- Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days
- Confirmed address for final resolution letter.
- CASE #
107152457 12/14/2023 06:01:18 Trans PayOtherParty Payment to other Party, VESTA AT&T PREPAID 866-608-3007 ORUSA 408538*****7979 KAYLA JOHNSON $40.40
I left my wallet on the same day 12/14/2023
******UGS DISPUTES NVillanueva : 12/18/2023
- Ch called in to file a dispute for the transaction(s): 12/14/2023 PREPAID $40.40
- Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction
- Have you made business with this merchant in the past? I don't with this account
- Has been anyone else using your card? No
- Where was the card at the time of the transaction(s)? The card was lost when the transaction was made
- What was the last authorized transaction you made on the card? 12/14/2023 ATL QDOBA, ATL $13.88
- Have you filed a police report? No
- Informed CH to close and replace the card
- My card was lost for a short period of time on 12/14/2023 and I found it later on
- Advised customer of the posted transaction, filed a dispute and explained the process
- Informed Ch to close and replace the card .
- Zendesk# #488069
12/14/2023 06:01:18 Trans PayOtherParty Payment to other Party, VESTA AT&T PREPAID 866-608-3007 ORUSA 408538*****7979 KAYLA JOHNSON $40.40
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
*************************************************. UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
897078
255795919 4030570000759198 4030570000759198
UGS DISPUTES 12/19/2023 CH called in and asked to dispute a transaction that was made on his, as per CH he didn't authorize this transaction CH wants to send the form to his email Case 897078
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #
UGS DISPUTES NVillanueva : 12/19/2023
Ch called in to file a dispute for the transaction(s): Ch confirmed the transaction as UNAUTHORIZED due to: I did not authorized this transaction DF requested to: TF provided: Advised we need DF w/in 10 BSD so PV can apply on the account during the investigation process within 10 BSD. Dispute resolution TF 90 days Confirmed address for final resolution letter. CASE #