1) Inquiry: customer called in regarding 
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:
Ticket Number: