PAYMENT ARRANGEMENT ADVISEMENT

It looks like when you set up that Payment Arrangement (PA), that locked our ability to make any edits or changes. Keeping the current dates you set the PA for will prevent your service from being interrupted, and your account from accruing any restore fees.

I recommend keeping the payment arrangement in place to avoid service interruption and getting additional fees such as restore fee charges of $20.00/line up to max $60.00/account . I also want to make sure you are not running into your next bill which will create a larger payment amount later if we delay.

less than 30 days

I was able to check your account and noticed that you already XX days past due balance. I understand the need for an extra time. With everything that's happening, you know we could see through how hard it must have been for most of us. I see that the account has set up a payment arrangement and once this is saved, we can no longer change nor modify it as per terms and conditions. To set proper expectation, once this arrangement drops due to missed payment, the account may be suspended when the system removes it and restore fees of $20.00 per line (maximum of 3 lines) may be added in the next bill. Was I able to clarify this to you, CX?

pag pumalag

I know it's a tough time right now, John especially in managing our finances. What I recommend would be making small payments until the amount was settled and you were able to keep up with your account balance. I may say that as long as your payment arrangement is still on your account, your account will remain active. Would that works?