Secure the account as per sup approval until xxxxx (Wed thur off) -------- Cx need to settle the minimum payment of $xx to set up a new arrangement to prevent any account suspension and to secure the account. cx account is still active NCM | Fwp closed --------- The account got suspended. We were able to restore the service as one time courtesy. MOVING FORWARD, the customer needs to settle the minimum payment of xxxx to set up a new arrangement to prevent any service interruption. This is only a one time courtesy restoration and moving forward, we won't be able to restore it. ----------- Customer was able to settle the minimum payment and set up a new arrangement for payment extension. Since the customer was able to set up a new arrangement, we will be closing all the fwps that we've set up on a daily basis to confirm if they have an active service. New arrangement is schedule by xxxx. Fwp closed | NCM