Low Perceived Value;
This means the customer/recipient did not feel like the arrangement was filled to its value (i.e., a large size was ordered but when delivered it looked like a small).​

Packaging / Box;
Some scenarios include if the packaging/box arrived wet or with foreign objects or insects.

Add-Ons (Balloons, Plush);
Some scenarios include the add-on arrived broken/torn, melted/frozen, stained/dirty or low perceived value.

Container / Vase / Basket / Bag;
Some scenarios include if the item was broken/torn, leaking, low perceived value, paint peeling, or stained/dirty.​

Fruit,Chocolate,Wine;
Some scenarios include if the item was broken/torn, date expired, frozen, not fresh/spotted/brown, or low perceived value.

Flowers/Plants;
Some scenarios include blooms did not open, broken heads/stems, covered in dirt, frozen, moldy or low perceived value.

Cancel CSIs:

Customer Does Not Want-
Some scenarios include if the customer found another gift, recipient is no longer at the address, or the product/price/tax/service charge.

Cancel Test Order-
Sometimes internal company employees process orders in production for testing purposes. This should NOT be used on regular production orders.
Order Duplicated-
This scenario is when the order is duplicated by the agent or placed on the web.

Passport Renewal Cancel-
The Passport Membership will be canceled, the full amount will be refunded, and the auto-renewal will be turned off.
Declined Credit Card-
When a customer's payment cannot be authorized.

Delivered Wrong CSIs:

Add-On- (offer the customer a redelivery with a $15 savings pass)
Some scenarios include missing add-ons, incorrect balloons received, or incorrect add-ons due to agent error.

Flowers / Plants- (offer the customer a redelivery with a $15 savings pass)
Some scenarios include arrangements with incorrect flowers or plants, wrong colors, missing items,  or substitutions that were not approved.

Container- (offer the customer a redelivery with a $15 savings pass)
Some scenarios include containers that are the wrong color or substitutions not approved.

Personalized Product-(offer the customer a redelivery with a $15 savings pass)
Some scenarios include missing personalization or incorrect personalization

Card- (offer to call the recipient to read the card message)
Some scenarios include missing cards, cards that are smudged, illegible, or contain errors.

Food-(offer the customer a redelivery with a $15 savings pass)
 Some scenarios include missing or incomplete food items.

Billing Discrepancy CSIs:
No Knowledge of Charge-
Some scenarios include if the customer says they did not place this order, multiple authorizations, order was placed by a third party.