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I definitely understand the need for some additional time to pay and restore your service today. I am happy to discuss options with you.
If you don't mind me asking, May I know the reason why you were not able to pay the balance for me to note on my end?
I understand that there are some unforeseen events that may hinder from paying on time and we appreciate for letting T-Mobile know about this. no worries! I'll take a look in your account and see what I can do to find an alternative option. If you don't mind me asking, Can you settle any amount today to lessen your bill a bit?
Thank you so much for waiting! As per checking we already maximized the time for your bill payment. Nothing to worry , Upon further review of the account and I could see here you are one of our valuable customer, as one time courtesy What we can do is to manually restore your service once it gets suspended. Once we manually restore it you can use the service for about 24-48 hours. Just to set expectation, there will be a restoration fee that will reflect on your next billing cycle. To ensure that your services will still be active kindly pay your bill the soonest. Would this option work for you?
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Thank you for waiting! I was able to discuss the situation with my support and was given approval to what I suggested.
For a one time courtesy, I was approved to temporarily restore your services today, however please be advised that restore fees will apply and this will only last for 24 to 48 hours. Would that works for you, XXX?
For a one time courtesy, I was approved to temporarily restore your services today, however please be advised that this restoration doesn't come when it will be suspended. We highly suggest you to pay it on Monday or as soon as possible.
This temporary restoration doesn't have the time frame when it will be suspended. But nothing to worry, we highly suggest you to pay at least the minimum payment for you to have options to set up a new arrangement. That will help secure your service and extend more your payment.
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Perfect! I am now working with restoring your service. Can you allow me few minutes to process it for you?
We're glad we were able to restore your service. Rest assured that you can use your service for about 24-48 hours. To ensure that your services will still be active kindly pay the minimum payment amounting to $185.02 soonest for you to have options to set up an arrangement.
Appreciate yo for holding, XXX. We have successfully restore your service. Kindly refresh your App for us to confirm if you were able to use the service now.
May I know if you were able to use the service now for us to confirm?