Great! I'm glad I was able to RESOLVE your issue for today. If you have a minute to answer a quick survey after this call on how I assisted you, I would really appreciate your feedback. Your voice counts and we want to hear your thoughts. Please stay on the line for a short survey. ==================================================== Activities are only handled by our in-resort team as they are the only ones who can access their system. So, we encourage you to contact the concierge team at the resort of your choosing; they would be happy to arrange a memorable experience for you. Do you mind if I just provide their phone number? ==================================================== REFUND* I totally understand that you decided to cancel your season pass however our season passes are non-refundable and non-transferable unless you have a Qualifying event you can file a claim for a refund to the Sedgwick department, you can contact this phone number 1-877-895-1297. You can also check our websites on epicpass.com under the Benefits tab click epic coverage you can check that for more information https://www.epicpass.com/info/epic-coverage.aspx. ==================================================== IF THE PASS WAS ALREADY SHIPPED OUT* We already started shipping passes for this 2022-2023 season. Please know that the passes are being printed and shipped in batches as we are having a high volume of passes being processed this season. We apologize if there are shipping delays on your passes but rest assured you will be able to receive your passes at your mailing address as I can see here that it was already shipped out. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window. ==================================================== IF THE PASS ARE STILL ON 01/01/1990 OR NOT YET PRINTED* Thank you for the wait, upon checking your account here on my end, I can see that your pass is already in the queue for printing. Once it will be printed, it will be shipped to your mailing address and you will be notified via the email address in your file. Once you received the email notification, then you may expect your passes to arrive within 7 to 10 business days. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window. ==================================================== I will have you contact directly to our Corporates Sales and Services at 1-970-754-0005 and press option number 1 and then option number 2, as they are the only one who has the ability to assist you further. ===================================================== We are chat support for all Vail Operated Resort's basic and general inquiries. If the inquiry is already beyond our scope of work, then we can only help by providing our guest with the direct contact information of the specific department or resort that handles the inquiry or concern. ==================================================== EMPLOYEE HR / PEOPLE CONNECT* 303-404-1900 For All Vail Employee Inquiries ==================================================== Contact Telluride Ski Resort by calling* (800) 778-8581 emailing info@telski.com. ==================================================== WHISTLER BLACKCOMB: 1-800-766-0449 ==================================================== US Military Verification customerservice@sheerid.com 1-970-754-0088 ==================================================== FOR DEVO PROGRAM: * 970-754-8245 ADAPTIVE PASS* 970-754-3264 vailadaptiveprogram@vailresorts.com ==================================================== MERCHANT PASS DEPT* 970-754-3080 For Business Partners ==================================================== SEVEN SPRINGS RESORT* 800-452-2223 866-437-1300 814-352-7777 Seven Springs Security Department. 582-682-7787 ==================================================== FLEX PAY / UPLIFT COMPANY* 844 257 5400 ==================================================== EPIC Mountain Express (DIA) 970-754-7433 ==================================================== Duplicate account* inactive@noemail.com