JANUARY 01, 2020

ACD: 9778139250
 
CALLER'S NAME: JOANNE FRANCIA 
CONCERN MOBILE NUMBER: 9778139250
ACCOUNT HOLDER: JOANNE FRANCIA 

VERIFIED: WELL VERFIED 

CONCERN: GADGET CARE AND BILL ADJUSTMENT GOODWILL 
RESO: SUBS, CALLS ON OUR HOTLINE DUE TO HER REQUEST OF ADJUSTMENT OF GADGET CARE, ACCORDING TO SUBS. SHE ALREADY REMOVED HER
GADGET CARE LAST NOV. 13, 2019, UPON CHECKING ON THE ASSIGNED PRODUCT IT IS ALREADY REMOVED, BUT WHEN I LOOK AT IN THE BILLING ARRANGEMENT, I SAW THAT THE DAY THAT SHE REMOVED HER GADGET CARE IS THE DAY OF HER BILL CYCLE. THE AMOUNT THAT SHE WANTS TO ADJUST IS 399.00 WITH VAT. REF#: 120240238

ztp05308/yu.584/TPAYALA
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ACD: 9178807848
 
CALLER'S NAME: MARICAR ARCIAGA (AUTHORIZED PERSON) 
RELATIONSHIP TO THE ACCOUNT HOLDER: DAUTHER OF ACCOUNT HOLDER 
CONCERN MOBILE NUMBER: 9178807848
ACCOUNT HOLDER: ELVIRA MORALES MIRALLES 

VERIFIED: WELL VERIFIED 

CONCERN: UPGRADE OF SPOTIFY 
RESO:

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ACD: 9088885513
 
CALLER'S NAME: john eric alli 
CONCERN MOBILE NUMBER:
ACCOUNT HOLDER:

VERIFIED:

CONCERN:TRANSFER TO G CASH DEPARTMENT 
RESO:

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ACD: 88059748
 
CALLER'S NAME: CARMI MATERNAL 
CONCERN MOBILE NUMBER: 9177234595/9177235985
ACCOUNT HOLDER:

VERIFIED:N/A

CONCERN: UPGRADE PLAN WITH  HANDSET 
RESO: TRANSFER TO LOYALTY  DEPARTMENT 

ztp05308/yu.584/TPAYALA
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ACD: 9173161073
 
CALLER'S NAME: JOHN MARK MOISES 
CONCERN MOBILE NUMBER 9173161073
ACCOUNT HOLDER: JOHN MARK MOISES

VERIFIED:N/A

CONCERN: ASKING ABOUT THE INTERNET TODAY WHY IS IT SLOW BROWSING 
RESO: ADV. THE SUBS. THE REASON OF SLOW BROWSING IS BECAUSE OF THE HOLIDAY SEASON. 

ztp05308/yu.584/TPAYALA
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ACD: 9178427549
 
CALLER'S NAME: Lynnor tan 
CONCERN MOBILE NUMBER: 9178581280
ACCOUNT HOLDER: lynnor tan 

VERIFIED: well verified 

CONCERN:25623502/ reconnection 
RESO:

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ACD: 9171154715
 
CALLER'S NAME: KAYE LANI RAE DELOS REYES 
CONCERN MOBILE NUMBER: 9171154715
ACCOUNT HOLDER: KAYE LANI RAE DELOS REYES 

VERIFIED:well verified 

CONCERN: DUE DATE / cut of line 
RESO: transfer to retention department

ztp05308/yu.584/TPAYALA
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ACD: 9175401902
 
CALLER'S NAME: jayson Alim 
CONCERN MOBILE NUMBER: 9175401902
ACCOUNT HOLDER: JAYSON ALIM 

VERIFIED: well verified 

CONCERN: downgrade THE PLAN FROM PLUS 799 TO PLAN 599 
RESO:

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ACD:
 
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VERIFIED: SIR MAY ADVANCE PAYMENT PO TAYO REGARDING PO SA BAGO NYONG PLAN WHICH IS PLAN PLUS 599. ONCE PO NAG GENERATE ANG BILL MAY MAG GEGENERATE PO 

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