Mock chat

Day 4 - 2 Cons - Topics Themes Shopify Payments Payouts

Themes Merchant's verbatim: I only want the "Add to Cart" button. How do I remove the Shop Pay/PayPal button? Please still use your Shopify email in the unauthenticated chat. More context: Merchant wants to disable the Express Checkout buttons at the product page NOTE: Mentors, make sure that Dynamic checkout button is enabled on the test store used. SS: https://shopify.click/50566-78034-32210-61755-31260.png Resolution: The SA should gather the needed information and guide the merchant to disabling the Dynamic Buy Button in their current theme. GC:Accelerated checkout buttons

Shopify Payments Payouts Verbatim : "I'm getting an alert that my payouts are on hold. Why?" Additional Context: I didn't receive any emails from you about this. I need help please. Resolution : There's no further reason that can be found in the Internal nor Admin meaning they'll need to have this escalated with macro [ESCALATE] Fraud Ops/Credit Risk - ACCOUNT OWNER ONLY - Charges / Payouts on Hold IHC: Shopify Payments Payouts - Troubleshooting - Holds and Reserves Image to provide: https://shopify.click/0/84077-25687-45349-7088-87559.png Second image to provide: https://shopify.click/0/54336-70408-36760-30871-46476.png