I'm sorry to hear that you are planning to cancel your service, T-Mobile cannot afford to lose a valued customer such as yourself. I'll make sure to do the best I can to assist you with everything. Would there be any issues or concern that you'd like to discuss to keep you from cancelling your account?

Cancelling of lines is like a heartbreak to us, but don't worry, we sincerely respect your decision over this.

I'm just curious/If you don't mind me asking, may I know the reason why you wanted to cancel this line?

May I ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line.

Have you considered getting an apple watch or a tablet? In that way, we can convert the line and you won't have to pay for reactivating it?

We just want to make sure that we can provide the best assistance. Are you planning to keep the same phone number to the new carrier's account?

Please be advised that the cancelation may be effective at the end of your cycle on ____ to avoid prorated charges. Shall we proceed?

@all Cancellation spiels that you can use