Payment Arrangement · Offline Notepad

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######⋘═══ ∘◦˚ WITH ACKNOWLEGEMENT🍀 ༉‧₊˚✧◦∘ ═══⋙

*˚:🟆🌱: Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this!

We see that you are trying to keep with your bills despite all the challenges that you have faced in life, and we appreciate and cherish you that here in T-Mobile.

I understand the need for an extra time. With everything that's happening, you know we could see through how hard it must have been for most of us.

We appreciate you being a valuable customer to T-Mobile. I understand what you feel right now as I know things can sometimes be challenging due to unexpected circumstances.

This is not the experience that we want you to receive regarding these payments, please allow me to help you out and turn your experience around with us working together to resolve this.

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#₊˚ʚPAYMENT ARRANGEMENT CONCERNS🎐 ೃ༄

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#####..:•°✿Wants To Set Up P.A.✿°•:.. ######⋘═══✧˖｡･:˚NOTES🐳:✧｡*°࿐═══⋙

: ̗̀➛☄️: Ask first the Challenges that they encounter.

: ̗̀➛☄️: Check if eligible for auto pay.

: ̗̀➛☄️: Ask them to pay for minimum payment if there is.

: ̗̀➛☄️: Give advisement or long-term resolution such as setting up auto pay, downgrading a plan or removing unwanted features.

: ̗̀➛☄️: Educate them about payment arrangement.

: ̗̀➛☄️: Give bill breakdown if requested.

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#####..:•°✿Wants To Set Up P.A.✿°•:.. ######⋘═══✧˖｡･:˚PROCEDURE🎶:✧｡*°࿐═══⋙

- `STEP 1·..➭🍇: Reason for setting up a PA

ˏˋ°➸🔮: While doing this, if you do not mind me asking, may I kindly ask the challenges you have encountered in paying your bill?

ˏˋ°➸🔮: While I am on the process of setting your payment arrangement, may I ask you humbly the reason for setting up the payment arrangement?

ˏˋ°➸🔮: If you don't mind me asking, may I know the reason for setting up a payment arrangement for your account?

- `STEP 2·..➭🍇: Check if they are eligible for the PA

######───☛.·:·.✧IF THEY HAVE MINIMUM PAYMENT✧.·:·.☚─── ˏˋ°➸🔮: Thank you for your patience and cooperation in resolving this concern, . We are one step away from setting up your payment arrangement and upon checking here in your account I can see here that you still have a minimum payment that we need settle.

No worries! Once we have that payment of $____ settled, then we can secure your account's services and avoid any suspension. Are we able to proceed with the payment now?

######───☛.·:·.✧IF THEY HAVE PAST DUE✧.·:·.☚─── ˏˋ°➸🔮: I appreciate your patience and cooperation in resolving this concern that you have brought us today. Great news! Upon checking here in your account, you are completely eligible for setting up a payment arrangement to cover up for your past due which is $____.

We can have two or one installment for this once you have selected the set date/s. Shall we proceed with setting up the payment arrangement?

######───☛.·:·.✧IF THERE'S NO PROBLEM✧.·:·.☚─── ˏˋ°➸🔮: I would like to say thank you for your patience and cooperation with this concern. Great News! , upon checking here you are completely eligible for setting up your payment arrangement for your balance $____.

We can either have two or one installment for this once you have decided and selected the date/s. Shall we proceed with setting up the payment arrangement?