OPENING SPIEL 
THANKYOU FOR CALLING _, MY NAME IS JOYCE HOW MAY I HELP YOU?

alt (How may I assist you today?)

"Would you like to make this extra special by adding a mylar balloon for $5.99? We can also add a box of candy or a stuffed animal."

What to Say to the Customer:
"As a way to say thank you for ordering today, I'd like to offer you a special price on our Cheryl's Favorites cookie box. It includes 24 individually wrapped cookies for only $24-a retail value of over $49.991 Our cookie box features 10 unique flavors - a great way to try a variety of our most popular cookies. Who would you like to send this to?"


*The End of a Call*
At the end of a call, you’ll move to the Customer Payment screen. Here, you’ll collect payment information, apply any Savings Passes or gift certificates, and confirm the order details. This step ensures the order is finalized and the interaction is closed smoothly.


*How to Close an Interaction*
your order is complete, and you’ll receive an order confirmation email shortly with all the details.”

Is there anything else I can help you with?

*CLOSING SPIEL*
Thank you again for your business with [BRAND NAME]. Have a good day/night."

*The beginning*
of the call focuses on greeting the customer warmly and properly branding the call. It's important to gather essential details, like what occasion the customer is shopping for.

*The middle*
of the call is when you add recipients and products including delivery dates and card messages

*The end*
of the call is when payment is processed and you provide the customer with next steps.

Use active listening skills to recommend the best gift options to customers.