RESIGNATION

Philippines Off-boarding Guidelines

To: Ian Christopher na Gregorio CC: Bryle Justine Cortez & Karl Christian Parrenas

As we strive to make your off-boarding in the Philippines as seamless as possible, we have prepared this employee off-boarding guide for your reference. Please follow and perform the tasks within the prescribed period and read the important reminders.

Task: 30 to 15 days before Last Working Day • Start the process by updating your personal email address and contact number in Workday. • Complete the Online Exit Interview using this link: https://bit.ly/ConcentrixExitInterview

Task: 15 to 1 day before Last Working Day • Start vacating your locker or mobile pedestal/lateral cabinet (if applicable). • File your reimbursements and liquidate any cash advance or expenses incurred in your company issued PCard. • Once your resignation/separation has been approved in Workday, login and acknowledge the following Off-boarding tasks/actions that can be found in your Workday inbox.

1. Off-boarding guidelines & Attestation letter
2. Final reminder to update your personal email address and guide on how you’ll get post-employment access to Workday (that will enable you to view the status of your exit clearance).
3. Important: Answer the SSS loan implementation in case you want to continue payment through your new employer or if you want to pay voluntarily. If no response has been received or if responded after the last workday day, SSS loan balance by default shall be deducted from your final pay.

• Note: If you want to continue payment through your new employer or if you want to pay voluntarily, you are waiving Concentrix (the “Company”) of all liabilities that may arise from failure to settle any future loan payments. The Company is not accountable for incurred penalties due to non-payment while the Exit Clearance is still in process.

Task: On or before your Last Working Day • Return all issued IT assets (headset, desktop/laptop, WIFI dongle, VPN key, etc.) to your site IT Operations team. Important: If company/client asset is still unreturned on the last working day and 5 days thereafter, the site IT/Security/Facility will already earmark an amount for recovery in the final pay in order to meet the 30 days exit clearance TAT. Once the IT asset has been returned (in good condition), a separate process will be initiated to refund the cost of the asset (no refund for ID/keys).

1. If you are a Work at Home employee, you may return your assets to our Asset Depot located at 181 J.P. Rizal Ave, Project 4, Quezon City.
2. If you are unable to visit the Asset Depot, have your IT equipment picked up by logging an asset retrieval request via Leavers Asset Retrieval Tool (Click Here or https://bit.ly/LeaversAssetRetrieval). • Finalize your timekeeping/leave record with your immediate manager to ensure that you’ll get an accurate final pay. • Vacate your locker and if issued a mobile pedestal/lateral cabinet, return the key to your site Facility Management Team. Further, locker should be surrendered within 15 days from the resignation/separation date. o If unable to do so within the said 15 days, the Facility Management Team will forcibly open the locker and dispose of any personal belongings contained therein. Resigning/separating staff shall hold the Company free from any accountability and liability in relation to such opening of locker and disposal of personal belongings. • Return your Company ID badges to your site Security team within the prescribed period (5 days from resignation/separation date).

Task: After the Effective Date of Separation. • Check the status of your exit clearance by logging in to Workday (click Here) using your post-employment login access sent to your personal email address (one day after termination date). Note: Temp password needs to be reset on your first login. o For questions on your exit clearance, please file a ticket using the Clearance and Final Pay Lime Survey (click Here). o For issues on your post-employment Workday login access, you may call our PSC helpline numbers below to request for password reset. Note that a proof of identification will be required to facilitate the request.  1-800-8918-0142 (Nationwide Globe landline & mobile)  1-800-1118-0009 (Nationwide PLDT landline & Smart/Sun/TNT mobile)  02-8555-3996 (Metro Manila landline) o Our PS Representatives can take your calls from Mondays through Fridays between 8am and 7pm, closed on holidays. • Expect an automated email notification from Workday (sent to your personal email address) shortly after completion of your exit clearance process. • Once the final pay has been computed, Payroll team will send an email which contains the following documents: o Final Payslip, Hold Last Pay Payslip, Waiver/Quitclaim form, Income Tax Return (BIR 2316), COE (for positive net pay) and Authority to deduct (ATD; applicable for other banks)  For negative final pay amount, the COE will be provided upon settlement of the accountabilities and receipt of the signed BIR 2316 and valid ID.  For zero final pay amount, the COE will be provided upon receipt of the signed waiver. signed BIR 2316 and valid ID.  To request for a temporary COE, you may send an email to coe@concentrix.com.

• Before the release of your Final Pay, you will be required to send a scanned copy of the signed/dated Waiver, signed/dated BIR 2316 & one valid government ID which is photo bearing with signature (not expired) to Payroll Team via phfinalpay1@concentrix.com. o The signature on the waiver must match the signature on the ID. Please note that the Waiver is an absolute requirement for the release of the Final Pay.

o Final Pay will be released as a direct deposit to your payroll account, unless informed otherwise. o For bank accounts other than Metrobank Payroll/Personal Account, it will be processed via instapay/Pesonet. Please submit ATD for the bank charge. Bank charge may change from time to time depending on the bank provider.

• Payment or crediting schedule: o Every Thursday (Regular Schedule; All complete requirements received until Monday 12nn) and every Tuesday the following week (All complete requirements received from Monday 1pm to Thursday 12nn). o If these days fall on a holiday, payment schedule will be on the next business day. o Crediting schedule will be provided to the employee upon receipt of the complete requirements by Payroll

Important Reminders: A. For incentives, employees should be active upon payout, otherwise, it will be forfeited. B. For SSS loan balance, in the event that your final pay is not sufficient to permit all deductions, only a partial amount of your SSS balance will be deducted which will result to zero final pay. You need to settle the remaining balance to SSS. C. Upon separation, HMO cards will automatically be cancelled (no need to return). For employee’s paid dependents, employee must pay the prorated amount until the last working date (less the amount already paid through payroll). D. Payroll account of separated employees will be reported to Metrobank for reclassification after 30 days from separation date or once final pay is credited, whichever comes first. Please ensure that the Metrobank payroll is still active before you submit the requirements to payroll for the crediting of your final pay. And if you opt to continue your payroll account as personal savings, please comply with the bank's requirements especially in terms of the maintaining balance, else, charges may apply, you may contact your bank's branch for more details.

♥♥♥♥

Thank you for your valued feedback. We wish you the best in your new endeavor. In order for us to track your completion of this survey, please save your Confirmation Code for future reference.

Confirmation Code: CNX2022-0415

RETRACT RESIGNATION

Good day, TL!

Due to a change in circumstances, I would appreciate the opportunity to withdraw my resignation dated November 9, 2024. As mentioned in my resignation letter, I decided to resign due to my gout attacks and to arrange my upcoming wedding and find a job that offers a work at home set up since it would be more convenient for me to work remotely while I arrange all the requirements needed for the wedding. I have been reconsidering my decision and wish to continue working. I realized that leaving the company at this time would not be in my best interest.

I would like to apologize for any inconvenience caused, and I assure you that I remain committed to the success of the company. I appreciate the support and opportunities that have been provided to me during my time here, and I look forward to continuing to contribute to the team.

In addition, I am pleased to inform you that my marriage has been scheduled for 2025 in January and needed time to arrange everything. I kindly request your approval for a leave of absence, starting from November 5, 2025 to January 10, 2025. I look forward to your favorable response.

Thank you for your understanding in this matter.

Karl.Parrenas@concentrix.com Billy.domondon@concentrix.com

https://notepad.link/QcOeq

https://ph.linkedin.com/in/bryle-cortez-17ba482a4

"Bryle Justine Cortez" bryle.cortez@concentrix.com

"Karl Parrenas" Karl.Parrenas@concentrix.com "billy domondon" billy.domondon@concentrix.com "Kimberly Santiago" kimberly.santiago@concentrix.com

Dear TL Bryle,

I hope this email finds you well. I am writing to formally submit my resignation from my position, effective immediately. Due to unforeseen personal circumstances, I will be leaving the city tomorrow, Wednesday. November 6, 2024, as my last day in my apartment is tomorrow, and I need to return to my home province.

I apologize for the short notice and any inconvenience this may cause. I truly appreciate the opportunities I've had working with you and the team, and I have enjoyed my time here.

Please let me know if there are any formalities I need to complete or any assistance I can provide during the transition.

Thank you for your understanding and support.