WITH RESO:

-Greetings

-Moving forward

-Reso 

-Rapport

-Temp check 

-Recap





NETFLIX OR OTHER CONCERNS WITH DELAY RESO

-Greetings

-Moving forward

-Rapport

-Reso (If DELAY RESO)

-Create follow up.

-Advised CX about follow up then give Request ID

I have also created a follow up to manage your account to 24-48 hours. I will personally give you a call back once done.
Request ID:

-Recap closing