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****Don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.
***ADVISEMENT!!!!! Please be advise that once we set up a payment arrangement we can no longer make changes on the date and amount, unless there is no past due balance or it was set up within 24 hours.
OPT
Hi XXXX, This is John from T-Mobile, I’m happy to help take care of your rate plan migration inquiry for you.
We appreciate you reaching out today about the suggested plan change, XXXX! The suggested plan change is one of T-Mobile's newest projects where you could be eligible for future promotions since the new plans that you'll be transferring to is specifically made for customers like you. If you don't want to change your plan though, we can definitely opt out to keep your rate plan. Would you like to stay with your current plan?
Okay no worries XXXX. We can perform the Opt-Out Process for you. While we do this, may I know if you have any other questions or concerns we can help you with?
We've just processed the Opt-Out for the plan migration. You can expect your plan to be the same moving forward. You can check your T-Mobile App to see that we've added the "Plan Migration Optout" feature so rest assured that you'll have the same plan still. May I know if you have any other questions for this?
Just a quick run down of what we have accomplished today, we were able to resolve the following in today's conversation:
1.) Rate Plan Migration Optout Process
Thank you for patiently waiting, Upon checking here on our end the Netflix premium prorated charges that you're seeing on your end, that was actually an error because we mistakenly added the 4 screen Netflix instead of 2 screen only that is included to your plan and it was free. No worries! we will apply you a credit for this charges. are we good to proceed
***Just a quick run down of what we have accomplished today, we were able to to change your plan to Essential plan and sent you the steps for the verification of the first responder.
Aside from this would there be anything I an assist you with today?
due to .. I totally understand where you coming from. The first option that we provide is to pay at least the minimum payment of $56.37 as mush as we love to help you set up a new payment arrangement , it's not yet possible since you have a 38 days past due.
The second option that we can provide is to wait for your payment arrangement to be expired
OPT OUT REQUEST
-We appreciate you reaching out today about suggested plan change, (customer)! The suggested plan change is one of the t-mobile newest projects where you could be eligible for future promotions. If you don't want to change your plan though, we can definitely opt out to keep your rate plan. Would you like to stay with your current plan?
Hi , this is Rock from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
We appreciate you reaching out today about the suggested plan change. The suggested plan change is one of the t-mobile newest projects where you could be eligible for future promotions.
If you don't want to change your plan though, we can definitely opt out to keep your rate plan. We will be adding a block to avoid getting your plan migrated. Are we good to proceed here?
You're welcome and rest assured that we successfully add the opt-out option and rest assured that there is no changes in your plan and your bill moving forward.
At the same time we really appreciate your time, and we do apologize for what happened over the phone , Rest assured that your T-Mobile family is always here to help you
Hi XXXX, This is John from T-Mobile, I’m happy to help take care of your rate plan migration inquiry for you.
Thank you by the way for staying in touch with us and for patiently waiting in line. We really appreciate your time and effort.
We've checked and your plan is included in the rate plan migration. The rate plan migration is set to start sending notifications on October 17th and the process would start on November 14th. The suggested plan change is one of T-Mobile's newest projects where you could be eligible for future promotions since the new plans that you'll be transferring to is specifically made for customers like you. If you don't want to change your plan though, we can definitely opt out to keep your rate plan. Would you like to stay with your current plan?
Okay no worries XXXX. We can perform the Opt-Out Process for you. While we do this, may I know if you have any other questions or concerns we can help you with?
Just a quick run down of what we have accomplished today, we were able to manually process a payment of $79.11 and was able to check the eligibility of your tablet line in upgrading to an Ipad
1.) Rate Plan Migration Optout Process
Thank you so much! Appreciate your time and effort contacting us today, Alicia.
First, the reason why you was charged $45 on the store is because the payment arrangement was failed. avoid restoration fees please make sure that we follow the arrangement set up on your account.
second, the reason why you're still getting a notification about your service might be disconnected even if you have already paid it is because we missed the first arrangement on October 7. To extend our, what we can do on our end as a one time courtesy is we will delete you current payment arrangement so that you can create a new payment arrangement. Please make sure that we follow the arrangement set up on the account. Will this works for you?
Thank you for patiently waiting, I did see here that you already paid $145 last 10/05. The reason why we still debting your card it is because your payment arrangement originally on the 9th.
New tile in the Device dashboard Improved Trade-in estimate tool Easier upgrade and Trade-in process in Atlas Trade-in Lookup Tool Trade-in Return Ship Kits- We're sending customers full shipping kits with a return box and pre-printed label when they initiate a Trade-in. No more searching around with random boxes and printing shipping labels at home or the office; we're sending it all directly to the customer! New Trade-in Customer Notifications- Customers will be kept up-to-date on the status of their Trade-in from start to finish! We're sending them more details in fewer notifications to help proactively answer customer questions about their Trade-in.
In the animated image below, you can see how to click the down arrow to expand the upgrade eligibility. All eligible upgrade programs will appear.
If the customer is ineligible for any of the programs, the eligibility dropdown button will be grayed out.
The tool can be accessed from the Toolbox menu and the Upgrade tile from the Devices > Device Dashboard menu tab.
That's all I have to do?
Yep! Enter the device IMEI and click the Get estimate button. Two estimates will appear:
Device in good condition Device in damaged condition
$350 - promotion $265 - trade in value ( iphone 13)
$85 /24mos // 3.54 The monthly charges will be:
$31.25- iPhone 15 plus $3.54- promo for $350 off
$27.71 / monthly ( 24 months)
By the way, with regards of the return label. Since, we are not seeing a trade in device on the order number that you gave me and your iPhone 12 is fully paid off. You actually have to send it back since you fully owned it and you can just keep it.
May I ask why do you want to send it back?
Matthew, I see your estimated shipping date is 10/09/2023 to 10/11. I see your order is packed from our end and it will be surely shipped by today or tomorrow morning. I am very sure about it as it is packed now.