RECONTRACT ONLY

Thank you for patiently waiting. There is a pending payment of £51.88 due on 29/06/26.

======================================================== Thank you for patiently waiting. And in addition to that, your next bill on 28/07/26 will be £3.83(including any pro-rata charges). After that, it will be £29.00 on 28/08/26. All clear so far?

credit with payment

Thanks for waiting. And in addition to that, your next bill on (DD/MM/YY) will be a credit of £XX (including any pro-rata charges). After that, it will be £XX on DD/MM/YY. All clear so far?

Thank you for waiting. Quick heads‑up: since the changes, you currently have 3 bills showing on your account:

£XX due on [Date]
£XX due on [Date]
£XX due on [Date]

One of your bills may be higher than usual due to pro‑rated charges from your recent package change.

After this, your bill will return to your new regular monthly amount. All good?

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Fab! Quick recap: you’re getting our M500 Broadband for £29.00/month on a 24‑month contract (£80.00 after the promotion). Your new contract will be activated on 24/06/2026

Any out-of-plan calls (landline) or pay‑per‑view purchases (TV) will be charged additionally That’s it your order is complete! Your work order number is WO-42308343 please keep it for reference.

Fab! Quick recap: you’re getting XX for £XX/month on a 24‑month contract (£XX after the promotion). Your contract starts when your (equipment) is delivered on DD/MM/YY.

Any out‑of‑plan calls (landline) or pay‑per‑view (TV) purchases will be charged separately.

That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX—please keep it for reference.

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Good news! As a Virgin Media customer, you can earn up to £50 cashback for every friend you refer. There’s no limit refer as many people as you like!

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If you have an O2 SIM linked to your account, it will remain unchanged. For any changes, please contact O2: https://www.o2.co.uk/contactus. If not, you can ignore this message. All good?

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Brilliant! Need help? Visit virginmedia.com/help. Manage your account anytime at virginmedia.com/myvirginmedia to view bills, make payments, set up direct debit, and more.

======================================================== Everything has been arranged for you now. Just simply complete the survey first on how I assisted you today. Whilst we're still connected, is there anything else that I can assist you with? 😊

Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with? 😊

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Thanks so much. I’m glad I’ve been able to help you today. We value your feedback, Diane. Again, my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care! 😊

Thanks so much. I’m glad I’ve been able to help you today. We value your feedback, Diane. Again, my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care! 😊

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RECONTRACT WITH REMOVE SERVICES

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Thank you for your patience. As you are requesting to remove your Phone and TV 30-day notice applies, and the disconnection will be on 20/07/26.

Thank you for patiently waiting. There is a pending payment of £172.50 due on 12/07/26.

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Thank you for patiently waiting. And in addition to that, your next bill on 28/07/26 will be £3.83(including any pro-rata charges). After that, it will be £29.00 on 28/08/26. All clear so far?

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Thank you for waiting. Quick heads‑up: since the changes, you currently have 3 bills showing on your account:

£XX due on [Date]
£XX due on [Date]
£XX due on [Date]

One of your bills may be higher than usual due to pro‑rated charges from your recent package change.

After this, your bill will return to your new regular monthly amount. All good?

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Thanks for waiting! Your request is now complete. Your (Phone/TV/Broadband) service will be disconnected on DD/MM/YY. Your new XX package will be £XX/month on a 24‑month contract (£XX after the promotion), starting on DD/MM/YY.

That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX. Please keep this for future reference.

Just a quick recap, you are getting our XX for only £XX per month on a new 24- month contract, £X per month thereafter. Your new contract starts the same day your (insert equipment) has been delivered which is on dd/mm/yy.

Any calls (if you have a landline) or PPVs (if you have TV service) made on your account that is out of your agreed service contract will be an additional.

That's it! Your order is complete! Here's your Work Order Number: WO-XXXXXXXXXX, Please take note of this for your future reference.

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Just to let you know, you may experience a brief service interruption due to the change. Your new service will start on the agreed date. If you want to make changes in future, just give 30 days’ notice

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We’ll need your Virgin equipment returned. We’ll send a pre‑paid package just pack it, attach the label, and drop it at your nearest Collect+ point: https://www.yodel.co.uk/store-locator

If you don’t return your equipment, a charge of £XXX may apply for any unreturned items.

If you don’t receive the return kit within 10 days, please request another here:

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

All clear with this?

Quick reminder: please dispose of your equipment responsibly. Find your nearest recycling point here: https://www.recyclenow.com/recycling-locator

📩 Alternatively, text us on 0753 305 1809 and our team will get back to you.

🕒 Hours: Mon–Fri (7am–11pm) | Sat–Sun (8am–8pm)

If you can’t dispose of the equipment, we can send free packaging just return it to us and we’ll handle it for you.

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Good news! As a Virgin Media customer, you can earn up to £50 cashback for every friend you refer. There’s no limit refer as many people as you like!

Just in case you have an O2 SIM connected to your media account with us, please be reminded that your O2 SIM will remain unchanged. If you would like to make any amendments, kindly contact O2 through https://www.o2.co.uk/contactus

If you do not have an O2 SIM, please disregard this message.

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If you have an O2 SIM linked to your account, it will remain unchanged. For any changes, please contact O2: https://www.o2.co.uk/contactus. If not, you can ignore this message.

======================================================== Need help? Visit virginmedia.com/help. Manage your account anytime at virginmedia.com/myvirginmedia to view bills, make payments, set up direct debit, and more.

Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with?😊

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DISCONNECTION

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Thank you for waiting. As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 22/07/2026.

Thank you for waiting. As you are requesting to have all services disconnected, a 50-days notice applies and the disconnection of the services will be on 10/08/2026.

Your request has now been completed and just to summarise, your services will be disconnected on 17/05/26 and the amount of your next bill will be depending on your disconnection date. You will receive a copy of your bill through e-mail or post.

Thanks for waiting. As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 28/06/26. Since your account is still within contract, an early termination fee of £91.96 will be applied from the disconnection date until the end of your contract.

Your request has now been completed and just to summarise, your services will be disconnected on 14/05/26 and the amount of your next bill will be depending on your disconnection date. You will receive a copy of your bill through e-mail or post.

Yes. To summarise, your services will be disconnected on 20/07/26. There is a pending payment of £72.00 due on 29/06/26.

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with payment and credit

Your request has now been completed and just to summarise, your services will be disconnected on 24/04/26 and your next bill will be £40.50 which will due on 8/05/26. Once your services are disconnected, a final bill will be produced which will be a credit of £15.89-. It will be refunded to you within 45 days after the disconnection and will be back to your bank account. All clear so far?

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with 2 payments different due dates WO

Your request has now been completed and just to summarise, your services will be disconnected on 23/04/26 and your next bill will be £80.07 which will due on 6/05/26. Once your services are disconnected, a final bill will be produced with the amount of £10.73 which will due on 22/07/26. All clear so far?

======================================================= Your request has now been completed and just to summarise, your services will be disconnected on 6/05/26 and the amount of your next bill will be depending on your disconnection date. You will receive a copy of your bill through e-mail or post.

Fab! Just in case you have an O2 SIM connected to your media account with us, please be reminded that your O2 SIM will remain unchanged. If you would like to make any amendments, kindly contact O2 through https://www.o2.co.uk/contactus

If you do not have an O2 SIM, please disregard this message.

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Just to let you know, if you do decide to contact a new provider and follow One Touch process your Virgin Media services will cease on the same day as your installation providing it is before the disconnection date that we've discussed today. This means you'll have no disruption of service or overlap billing. Do you have any questions?

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Great! As a result of you closing your account with us, we will require your Virgin equipment back. We will send you our pre-paid packaging for you to return the Virgin Media equipment. Once the equipment is packaged up, please affix the returns label and take it to your local Collect+ point, you can enter your post code here to find your nearest point: https://www.yodel.co.uk/store-locator

If you do not return your equipment to us, you may be charged £65 for the replacement cost for all item not returned.

In case you didn’t receive the return kit in 10 days, kindly visit this link to request another one: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

All clear with this?

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Cool! You'll receive an email containing useful information regarding your disconnection request and next steps. For any queries or help you may need in the future, please visit virginmedia.com/help.

Everything has been arranged for you now. Just simply complete the survey first on how I assisted you today. Whilst we're still connected, is there anything else that I can assist you with? 😊

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Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with?😊

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Thanks for being a Virgin Media customer. If you ever decide to return in the future, we’d be happy to welcome you back. We value your feedback, again my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care Joshua. 👋

Thanks so much. We value your feedback, again my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care Mara. 👋

No worries, and apologies with the inconvenience. We value your feedback, again my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care Louis. 👋

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Recontract / DI script mandatories

Thanks so much. I’m glad I’ve been able to help you today. We value your feedback, Diane. Again, my name is Renz, please take a moment to complete our survey based on how I assisted you today. Take care! 😊

Good news! As a Virgin Media customer, you can earn up to £50 cashback for every friend you refer. There’s no limit refer as many people as you like!

with payment and credit

with 2 payments different due dates WO