COMPENSATIONS

SCENARIO FOR POOR QUALITY OR DAMAGED

1ST RESOLUTION

• less than 50% spoiled partial replacement

2nd RESOLUTION

• more than 50% spoiled replace same item or comparable item up to $10 more

3rd RESOLUTION

• if the replacement not accepted refund the item but don't mention the refund ask like "how would you like me to proceed the order?

DELIVERY ISSUES

FOR ARRIVE EARLY

1ST RESOLUTION

• provide information for storage until event of holiday

2ND RESOLUTION

• apology call to recipient

FOR LATE ARRIVAL

1ST RESOLUTION

• apology call to recipient

2ND RESOLUTION

• refund the shipping for the item. if there are no shipping charges (free shipping coupon, Passport member), refund 20% of the price of the item. if the customer is still not satisfied, refund the item.​

FOR NON DELIVERY

1ST RESOLUTION

• determine if it is still in transit and offer a check up call to the recipient. If it truly did not arrive and is not in transit (reported as delivered), replace with same item or comparable item (up to $10 more).

2ND RESOLUTION

• If a replacement is not accepted, refund the item.