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23ANDME+ MEMBERSHIP (Ticket #6078827)- check this tix

Hello,

Thank you for contacting the 23andMe Team. I understand that you are being prompted to add a payment method and do not wish to receive any email notifications regarding your premium membership.

Yes, you are correct. Our records shows that you have 23andMe+ Premium Membership. Please note, that this type of service kit includes Health + Ancestry kit along with a prepaid year of 23andMe+ Premium. Since your first year of 23andMe+ Premium has already been paid, you will not be charged at the time of activation. 23andMe+ customers receives email notification when their membership renewal is approaching. You can learn more about 23andMe+ Premium through the following link: https://www.23andme.com/membership

Additionally, after getting the 23andMe+ kit, customers must then activate their membership by following the on-screen prompts and entering a valid payment method prior to mailing their sample to our laboratory. This activation will enroll our customers in auto-renewal of the 23andMe+ Premium Membership.

For your convenience, I have gone ahead and activated the prepaid 23andMe+ Premium Membership on your behalf. You may need to close out of your browser and sign back into your account for the changes to take effect. Afterwards, you will no longer be prompted to save your payment information when signing in to your account.

If you are using the 23andMe mobile app, you may need to restart the application for the changes to take effect.

At any time during your prepaid year, you may save a payment method to your account to enroll in auto-renewal.

Lastly, our customers have the ability to opt in or out of receiving certain 23andMe messages and notifications at any time from within the Preferences section of their 23andMe account settings. Once logged in to your 23andMe account:

Click on the profile name located in the upper right-hand corner of the webpage. Select Settings from the dropdown menu. Scroll down to Preferences, then click Edit. Check the box(es) next to the notification(s) you want to receive. Uncheck the box(es) next to the notification(s) that you no longer want to receive. Click the Save button.

You can directly access the Preferences section of your account by clicking the following link: https://you.23andme.com/user/edit/preferences/

I hope that the above information addresses your concerns. Please don't hesitate to let me know if you have any additional questions.

-Ticket #6180675- KEVIN SENT A DRAFT-

Hello,

This is a follow-up from the 23andMe Team. Our team has been in correspondence with the kit purchaser and provided them with a free replacement. You may contact the kit purchaser if you have any questions.

Best regards,

The 23andMe Team