passcode ssn/dob (877) 384-2575. NLAD: 1-888-641-8722 4everproxy :CA Customers - 303908Non-CA Customers - 303909 303906 323- khirsten.jose Khirst3n1144. 1010Kai! ACP cxcant use the data show 0 data on the acc, educ cx need to esc , set the timeframe 24-72 hours , eoc LOST/ BROKE cx rq for a replacement phone // educ cx not eligible for a replacement phone // advice cx to purchase a phone on website or Kroger store // eoc REMOVE cx can't use the service // cx want to re-apply educ cx eligible to re apply on the service // activate the acc // offer the acp plan // eoc REMOVE cx cant use the service want to re-apply // educ cx the acc is remove due benefit ported // advice cx to apply Tru website / after 6 months / advice cx to add airtime to use the service , eoc customer was removed from the lifeline service, educated customer that he needs to verify his eligibility with NATV. Advised customer to contact NATV regarding lifeline. You are eligible to re-apply for Lifeline service with Access Wireless. The following statements will need your approval for you to proceed. eSig: I understand I have the right to enroll in the Lifeline service using non-electronic methods. I further understand that I have the right to withdraw this consent at any time prior to activation of my service. The Company has advised me that I may request a paper copy of my contract and associated fees by calling 611 from my wireless handset. Marketing: I consent to receive notifications, including text messages, email and phone calls (by automatic telephone dialing system, manually, or with prerecorded/artificial voice messages) from Access Wireless including, but not limited to, marketing messages, promotional offers, and informational messages on my Access Wireless cell phone number about the Wireless Rewards program with the Kroger family of stores. I acknowledge that this consent is not a condition of purchasing any property, goods, or services. I understand that messaging and data rates generally do not apply to these messages and that I may withdraw my consent to receive these messages at any time by dialing 611 from my Access Wireless cell phone. Opting out will not affect the ability of Access Wireless to contact me with messages about my Access Wireless account via manually dialed, autodialed, or prerecorded/artificial voice calls or texts, or by email. TROUBLESHOOTING, cx cant make a phone call, process basic ts settings- system- advance- reset options- reset network settings-sent the device a update, CX CANT ACCESS THE INTERNET // CX CALLING ON THE DEVICE // EDUC CX TO DO THE BASIC TS // SENT THE DEVICE A UPDATE // ADVICE CX TO CALL BACK USING ALT NO. TO PROCESSS THE NETWORK RESET IF BASICF TS DONT WORK // EOC Your current Access Wireless account has NOT yet opted into the Affordable Connectivity Program that provides you with Unlimited Minutes, Text & Data! Is this something you want to receive? If No click Exit If Yes read below to customer: Great! I just need you agree to the following disclosure statements: Disclosures: The Affordable Connectivity Program (ACP) is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider no more than once in a service month. ACP monthly service and one-time device discounts are not transferrable to other households or individuals. An eligible household is limited to one monthly service discount. Eligibility for the ACP is determined by the National Verifier and National Lifeline Accountability Database, administered by the Universal Service Administrative Company (USAC), or an alternative verification process approved by the FCC. Your ACP discount benefit is separate from your Lifeline discount benefit. Your household can receive only one ACP benefit and one Lifeline benefit. Your ACP benefit can be separate or combined with your Lifeline benefit, depending on your choice and the service plan you choose. Upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described in our Open Internet Statement located at www.accesswireless.com. Our standard Terms and Conditions, including the Acceptable Use Policy, apply. ACP Benefit Transfer Consent: A subscriber already enrolled in the ACP with another provider must consent to the transfer of their ACP benefit to Access Wireless. The effect of an ACP benefit transfer is that your ACP benefit will be applied to Access Wireless?s ACP service and will no longer be applied to service retained from your former ACP service provider. You may be subject to your former ACP provider?s undiscounted rates as a result of the transfer if you elect to maintain service from that provider. You are limited to one ACP benefit transfer transaction per service month, with limited exceptions for situations where a subscriber seeks to reverse an unauthorized benefit transfer or is unable to receive service from a specific provider. To learn more about the ACP program, please go to www.accesswireless.com/acp. Please confirm that you understand these disclosures and OPT-IN to your ACP discounted broadband service?