_________________________________________

 CNU250623527760

Surname : WEST

Mobile Number : 07743599650

Post Code : DY11 6ET

1st Line of Address : 105 Canterbury Road, KIDDERMINSTER, DY11 6ET, GB

Email Address  : w-esty84@hotmail.co.uk

Model # : F4T209SSE.ADSQMUK

Serial # : 307VOLH09392

DOP : 03/10/2023

Retailer : CURRYS

[Customer Issues]
WASHER 
 
[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling regarding a broken washing machine that has been out of service for three weeks, with a recent message indicating that the repairman has not received the necessary part (seal) to complete the repair.

2. Customer Request:
Customer seeks clarification on the repair status and requests a prompt resolution, ideally scheduling a new repair appointment as soon as possible.

3. Agent Solution:
Agent checked the customer's account and confirmed that the repair was scheduled for today. However, due to the missing part, the agent coordinated with the repair department to send an email to the authorized service center for an update. A new repair appointment was proposed for the following Wednesday.

4. Resolution Acceptance:
No. The customer expressed frustration with the repeated delays and the need to take additional time off work, indicating dissatisfaction with the proposed solution.

5. Customer Pain Point:
Customer is frustrated by the prolonged lack of a washing machine, which is causing significant inconvenience for a family of six. They have incurred additional costs for laundry services and lost wages due to missed work for repair appointments.

6. Notable Comments:
Customer emphasized the urgency of the situation, mentioning the financial impact of the ongoing issue and the need for a more efficient resolution. They highlighted that this is not the first time they have faced delays in the repair process.

[Request]
DONE
_________________________________________

 CNU250623527730

Surname : MCSTORRAN

Mobile Number : 07570811278

Post Code : G44 4TE

1st Line of Address : 36 Second Avenue, GLASGOW, RENFREWSHIRE, G44 4TE, GB

Email Address  : rosiemacs@hotmail.co.uk

Model # : FH4U2TDN2L

Serial # : 802PNYU17186

DOP : 17/09/2016

Retailer : CURRYS

[Customer Issues]
WASHER 
LOUD NOISE CLANKING BANGING NOISE
LEAKING FROM THE UNDERNEATH 
JUST TODAY

No error codes. No vibrations. Inlet and outlet pipes doesn't have any visible damage or tear. Washing normal loads and no sippers or any metal that has been washed. Hose at the back is properly attached. Drum turned by hand  there's noise. Washer has proper space at the sides and back. Did empty wash. Issue persists.

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling because their washing machine is leaking water from the bottom and making clanking noises during operation.

2. Customer Request:
Customer seeks assistance with troubleshooting the issue and potentially scheduling a repair if the problem persists.

3. Agent Solution:
Agent asked detailed questions about the symptoms, including the type of noise and the condition of the hoses. The agent requested the customer to perform an empty cycle and take a video of the leakage for further assessment. The agent also provided information about warranty coverage and suggested contacting an authorized service center for repairs since the unit is out of warranty.

4. Resolution Acceptance:
No. The customer expressed frustration with the situation and indicated they would consider purchasing a new machine instead of proceeding with repairs.

5. Customer Pain Point:
Customer is frustrated with the washing machine's recurring issues and the inconvenience of water leaking onto the floor, especially after recently replacing the unit.

6. Notable Comments:
Customer mentioned they had previously replaced the washing machine due to issues with the old unit and are now facing similar problems with the new one. They expressed dissatisfaction with the warranty coverage and the need to potentially buy another machine.
 
[Request]
DONE
_________________________________________

 

Surname : 

Mobile Number : 07874856786

Post Code : 

1st Line of Address :

Email Address  : 

Model # : 

Serial # :

DOP : 

Retailer : 

[Customer Issues]
11/22
 
[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling regarding an issue with their LG TV, which is not turning on properly and is displaying an error code 11-22.

2. Customer Request:
Customer seeks assistance in troubleshooting the TV issue or guidance on warranty coverage since the unit is five years old.

3. Agent Solution:
The agent attempted to clarify the product type and issue but struggled with communication due to static on the line. After confirming the product was a TV, the agent informed the customer that they would transfer the call to the television department for specialized assistance.

4. Resolution Acceptance:
No. The customer did not accept a resolution as the call was transferred to another department without a solution being provided.

5. Customer Pain Point:
Customer expressed frustration with the inability to use their TV and concerns about warranty coverage after five years of ownership.

6. Notable Comments:
Customer mentioned the error code 11-22 but the conversation was hindered by poor audio quality, making it difficult to gather more details about the issue.

[Request]
DONE TRANSFER
_________________________________________

 CNU250623520209
RNU250623038981

Surname : KAUR

Mobile Number : 07540075910

Post Code : B98 9BX

1st Line of Address : Seafield Lane, REDDITCH, WORCESTERSHIRE, B98 9BX, GB

Email Address  : naginakaur@icloud.com

Model # : WT1210BBTN1.APBQKUK

Serial # : 407KWCF1A027

DOP : 29/11/2024

Retailer : CURRYS

[Customer Issues]
WASHER 
11/2024

INSTALLATION 
LEAK FROM THE DRYER
A DAY AGO

Kitchen utility section normal room temperature. Unit is properly balanced. Pipes has 1m height. Drain hose is not kinked, restricted or bent. Door doesn't have any visible damages. Condenser duct is closed. 

condenser
[Consultation contents]
[AI Summary]

1. Contact Reason:
Customer is calling about a leak from their newly installed LG Tower washer-dryer, which they purchased in November 2024 but only recently installed due to renovations. The leak was first noticed during a drying cycle a day ago.

2. Customer Request:
Customer is seeking a resolution for the leaking issue, expressing a preference for a replacement unit rather than a repair, as they are dissatisfied with the product's performance.

3. Agent Solution:
The agent explained that a repair must be conducted first to assess the issue. They coordinated with technical experts to verify the leak and scheduled a repair service to inspect the unit. The agent emphasized that a replacement could only be considered if the repair confirmed the unit was unfixable.

4. Resolution Acceptance:
No. The customer did not accept the proposed solution of a repair first, insisting on a brand new unit due to the high cost and immediate malfunction of the product.

5. Customer Pain Point:
Customer expressed frustration over receiving a defective product that has not been used yet, highlighting the inconvenience and disappointment given the product's expense.

6. Notable Comments:
Customer mentioned that the unit was stored until renovations were complete, and they were relying on the installation team to ensure proper setup. They also noted that the installation team confirmed the leak was from the dryer part of the tower.
 
[Request]
DONE BOOKING
_________________________________________

 CNU250623527714

Surname : MURRAY

Mobile Number : 07739516370

Post Code : BT14 6PJ

1st Line of Address : Prestwick Park, BELFAST, BT14 6PJ, GB

Email Address  : lynnmurray0412@gmail.com

Model # : 

Serial # :

DOP : 

Retailer : 

[Customer Issues]
CURRYS
CNU250623520611

03/06/25 DELIVERED
29/05/2025 PURCHASED
 

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling regarding a damaged washing machine that was delivered and installed, seeking assistance with an exchange due to the damage.

2. Customer Request:
Customer requests a replacement for the damaged unit, referencing a call number provided during the initial contact.

3. Agent Solution:
Agent verified customer details and explained that the damage occurred during installation, which is not covered for exchange. The agent coordinated with the repair department and informed the customer that they need to contact the LG returns department for further assistance, providing the necessary contact information.

4. Resolution Acceptance:
No. The customer did not accept the proposed solution as they were advised to contact the returns department for a replacement instead of receiving direct assistance.

5. Customer Pain Point:
Customer expressed frustration over the damage caused during installation and the lack of support for an exchange from the agent, feeling that the situation was not handled adequately.

6. Notable Comments:
Customer was informed that the unit is still within the 30-day return period, and the agent emphasized that the exchange process must be initiated through the retailer, Curry, rather than LG directly.

[Request]
DONE
_________________________________________

RNU250623039974
CNU250621507131

Surname : WENDY REECE

Mobile Number : 07769601016

Post Code : TN21 8TS

1st Line of Address : Steeple View, Street End Lane, Heathfield, East Sussex TN21 8TS  

Email Address  : wendyreece54@icloud.com

Model # : GSL460ICEV.ADSQLGT

Serial # : 108TRZY1T757

DOP : 13/02/2022

Retailer : appliance city

[Customer Issues]
FRIDGE
STOP WORKING
 
Compressor is running properly. Temperature in fridge 4 degrees and is freezer -19 degrees. No foods blocking the air vents all food is already defrosted. Doors is closing properly. Gasket doesn't have any visible damage or tear. Unit has the right spacing at the sides and back for ventilation. Issue persists. 

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling to report that the freezer of their American-style fridge has stopped working and inquires about repair costs after previously reporting the issue.

2. Customer Request:
Customer seeks information on the cost of repair and wants to schedule a service appointment for the freezer issue.

3. Agent Solution:
Agent informs the customer that the repair will cost £215, which includes parts and labor. The agent explains the terms regarding potential refunds if the compressor is the issue. The agent assures the customer that the repair will be prioritized and that they will be contacted within two business days to confirm the appointment after payment.

4. Resolution Acceptance:
Yes. The customer accepted the proposed solution and is ready to proceed with the payment for the repair.

5. Customer Pain Point:
Customer expresses concern about the repair timeline, wanting assurance that the service will not be delayed for an extended period after payment.

6. Notable Comments:
Customer emphasizes the importance of timely service due to the inconvenience caused by the freezer malfunction and requests a guarantee that the repair will be scheduled promptly.
 
[Request]
DONE BOOKING
_________________________________________

 CNU250623527695

Surname : BALOOMOODY

Mobile Number : 07456032768

Post Code : HP21 8QY

1st Line of Address : 72 Cornbrook Road, AYLESBURY, HP21 8QY, GB

Email Address  : shobasseenee@yahoo.co.uk

Model # : FWV917BTSE.ABLQPUK

Serial # : 110PNUR1Q670

DOP : 25/05/2022

Retailer : APPLIANCE DIRECT

[Customer Issues]

 Customer ring us to get an update from repair that he has. Agent advised that we already send an email to the asc to get an update for the customer exact repair date. The send email was in this case number: CNU250623520787

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling to get an update on the repair status of their washing machine, which requires full repair.

2. Customer Request:
Customer seeks information regarding the scheduled repair date and contact details for the authorized service center.

3. Agent Solution:
Agent confirmed that the necessary parts for the repair are available and that an email has been sent to the authorized service center to verify the exact repair date. The agent provided the customer with two contact numbers for the service center, Pacifica, to inquire directly about the repair schedule.

4. Resolution Acceptance:
Yes. The customer accepted the provided information and noted they would contact the service center for further details.

5. Customer Pain Point:
Customer expressed frustration over the lack of communication regarding the repair schedule and the delay in service.

6. Notable Comments:
Customer was proactive in seeking updates and requested the phone number of the repair company to follow up on the repair status directly.

[Request]
DONE
_________________________________________

CNU250623522440
RNU250623043570

Surname : RYAN 

Mobile Number : 07939210545

Post Code : TW11 9HX

1st Line of Address : 40 Kingston Road, TEDDINGTON, TW11 9HX, GB

Email Address  : lucyryan0206@hotmail.com

Model # : GSXE90EVDD

Serial # : 409TRBSEN141

DOP : 06/06/2025

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues]
AO 
FRIDGE
HOT WATER 
WHEN THEY RECEIVED 06/06/2025 08/06/2025
MEZ66684903

Installer of ao flushed the water dispenser and issue persist. 
 
No parking permit needed.

[Consultation contents]

[AI Summary]

1. Contact Reason:
Customer is calling regarding a faulty fridge freezer that dispenses only warm water, despite the unit functioning properly otherwise and making ice.

2. Customer Request:
Customer seeks assistance in resolving the issue with the water dispenser, potentially requiring a service appointment or further troubleshooting.

3. Agent Solution:
The agent verified the customer's details and created an account. After consulting with technical support, the agent advised the customer to check the water supply and suggested the customer take a photo of the serial number for further assistance. The agent also planned to send an SMS link for the customer to send the serial number.

4. Resolution Acceptance:
Yes. The customer accepted the proposed solution and agreed to provide the serial number via photo.

5. Customer Pain Point:
Customer expressed frustration over the ongoing issue with the water dispenser, which has persisted for a couple of weeks despite previous checks by the installer.

6. Notable Comments:
Customer mentioned that the appliance was delivered on June 8 and that they have already had an installer check the setup, indicating a reliance on the appliance for daily use.
 
[Request]
DONE BOOKING 
_________________________________________

CNU250623525784

Surname : CRAMPTON

Mobile Number : 0860454223 / 012917800

Post Code : A98 X886

1st Line of Address : 5 BELTON TERRACE CASTLE STREET BRAY CO. WICKLOW, A98 X886 IE

Email Address  : Sinead.dunphy1@gmail.com

Model # : LSWD100E.ABWQKUK

Serial # : 404KWMKUL395

DOP : 03/11/2024

Retailer : CURRYS

[Customer Issues]
CURRYS
WASHER DRYER
CLOGGED BY CLOTHES
RUBBER SEAL 
OE ERROR

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling regarding a malfunctioning LG washer dryer that frequently clogs due to small clothing items escaping the drum, leading to repeated OE drain errors.

2. Customer Request:
Customer seeks a refund or replacement for the washer dryer, expressing dissatisfaction with the product's performance and design flaws.

3. Agent Solution:
Agent acknowledged the customer's concerns and explained that the engineer's report deemed the unit repairable. The agent suggested recalling the engineer for further assessment, but emphasized that the customer should coordinate with the retailer for a refund or replacement.

4. Resolution Acceptance:
No. The customer did not accept the proposed solution, feeling it was inadequate and expressing frustration over the ongoing issues with the machine.

5. Customer Pain Point:
Customer is frustrated with the frequent malfunctions of the washer dryer, the inconvenience of having to manually drain it weekly, and the overall dissatisfaction with a high-priced product that does not function as intended.

6. Notable Comments:
Customer mentioned spending €2000 on the machine and expressed a strong belief that LG needs to reconsider the design due to its inadequacy for everyday use, particularly for families with small children.

[Request]
DONE
_________________________________________

CNU250623523274

Surname : DWARIKA GOBIN

Mobile Number : 07570604492

Post Code : CR7 6DH

1st Line of Address : 4 Mayfield Crescent, THORNTON HEATH, CR7 6DH, GB

Email Address  : gobindwarika@yahoo.co.uk

Model # : GB7143A2PW1 

Serial # : 110WRSV11342

DOP : 

Retailer : 

[Customer Issues]
FRIDGE
FREEZER IS WORKING
FRIDGE IS NOT WORKING
FF
Unplugged and plug in. Issue persist. 

[Consultation contents]

 [Customer Issues]
Customer is having an issue with the fridge freezer. The fridge is not working and having an FF error code.
[Consultation contents]
 Customer unplugged the appliance and plug in again however issue pesists.
[Request]
 
[Request]
DONE
_________________________________________

 CNU250623523443

Surname : BLACK

Mobile Number : 07967659769

Post Code : SN16 9PF

1st Line of Address : ORCHARD HOUSE, MALMESBURY, SN16 9PF, GB

Email Address  : black.dave74@gmail.com

Model # : F4V310WNE.ABWQPUK

Serial # : 010PNNA4H279

DOP : 05/01/2021

Retailer : CURRYS

[Customer Issues]
WASHER
LAST NIGHT 
LEAKING FROM THE UNDERNEATH
 
[Consultation contents]
\
No error codes. No vibration. No noise. Inlet and outlet pipes doesn't have any visible damage or tear. No leakage from the door or dispenser. Issue persists. 

no parking permit needed. 

[AI Summary]

1. Contact Reason:
Customer is calling about an LG washing machine that has started leaking water from inside the unit, which began last night.

2. Customer Request:
Customer seeks assistance to get the washing machine repaired or replaced, believing it is still under warranty.

3. Agent Solution:
Agent verified the warranty status and informed the customer that the unit is out of warranty. The agent offered to register the unit for warranty and requested proof of purchase and a photo of the serial number sticker to proceed with the repair booking.

4. Resolution Acceptance:
Yes. The customer agreed to provide the necessary documentation to register the warranty and proceed with the repair.

5. Customer Pain Point:
Customer expressed frustration over the warranty status, believing the unit should still be covered, and was surprised that it was not registered in the system.

6. Notable Comments:
Customer mentioned he thought he registered the warranty when he purchased the washing machine and will check his emails for the purchase confirmation.

[Request]
ONCE APPROVED WILL BOOK FOR REPAIR
_________________________________________

 CNU250623523443

Surname : BLACK

Mobile Number : 07967659769

Post Code : SN16 9PF

1st Line of Address : ORCHARD HOUSE, MALMESBURY, SN16 9PF, GB

Email Address  : black.dave74@gmail.com

Model # : F4V310WNE.ABWQPUK

Serial # : 010PNNA4H279

DOP : 05/01/2021

Retailer : CURRYS

[Customer Issues]
WASHER
LAST NIGHT 
LEAKING FROM THE UNDERNEATH
 
[Consultation contents]
\
No error codes. No vibration. No noise. Inlet and outlet pipes doesn't have any visible damage or tear. No leakage from the door or dispenser. Issue persists. 

no parking permit needed. 

[AI Summary]

1. Contact Reason:
Customer is calling about an LG washing machine that has started leaking water from inside the unit, which began last night.

2. Customer Request:
Customer seeks assistance to get the washing machine repaired or replaced, believing it is still under warranty.

3. Agent Solution:
Agent verified the warranty status and informed the customer that the unit is out of warranty. The agent offered to register the unit for warranty and requested proof of purchase and a photo of the serial number sticker to proceed with the repair booking.

4. Resolution Acceptance:
Yes. The customer agreed to provide the necessary documentation to register the warranty and proceed with the repair.

5. Customer Pain Point:
Customer expressed frustration over the warranty status, believing the unit should still be covered, and was surprised that it was not registered in the system.

6. Notable Comments:
Customer mentioned he thought he registered the warranty when he purchased the washing machine and will check his emails for the purchase confirmation.

[Request]
ONCE APPROVED WILL BOOK FOR REPAIR
_________________________________________

 CNU250623524927

Surname : HENNESSY

Mobile Number : 07904146356

Post Code : HA4 9HR

1st Line of Address : 45 Hunters Hill, RUISLIP, HA4 9HR, GB

Email Address  : kerry.hennessy@aol.com

Model # : GSL460ICEV.ADSQLGT

Serial # : 011TRNG0Q423

DOP : 08/03/2021

Retailer : CURRYS

[Customer Issues]
FRIDGE FREEZER
FREEZER NOT COOLING AND ALSO NOT MAKING ICE 
-21
COUPLE DAYS AGO

[Consultation contents]

AI Summary Recommendations
1. Contact Reason:
Customer is calling about a double fridge freezer that has stopped cooling and is not producing ice, despite previous repairs and part replacements by an engineer.

2. Customer Request:
Customer seeks a resolution for the recurring issue, expressing frustration over the need for another repair and the associated costs.

3. Agent Solution:
Agent checked the customer's account and confirmed the previous repairs. The agent offered a chargeable repair since the warranty period had expired, explaining that the last repair was outside the 90-day recall period. The agent also suggested contacting an authorized service center for further assistance.

4. Resolution Acceptance:
No. The customer declined the chargeable repair, expressing dissatisfaction with the ongoing issues and costs associated with the freezer.

5. Customer Pain Point:
Customer is frustrated with the repeated failures of the freezer, the high repair costs, and the loss of food due to the malfunction. They feel the product is not of good quality given its age and price.

6. Notable Comments:
Customer mentioned the freezer was expensive, costing over a thousand pounds, and expressed disappointment with the customer service experience, indicating they might consider purchasing from another company if the issues persist.

[Request]
DONE
_________________________________________

 

Surname : 

Mobile Number : 07341455834 

Post Code : DA12 2AP

1st Line of Address : 39 HAMMS 

Email Address  : 

Model # : 

Serial # :

DOP : 

Retailer : 

[Customer Issues]
SEND 
NOT DRYING
WATER KEEPS ON POURING 

[Consultation contents]

[Request]
NO NEED TO DOCU
_________________________________________

RNU250623042667
CNU250623525594

Surname : WILMONT

Mobile Number : 07548364910

Post Code : BT51 5AE

1st Line of Address :70 Main Street, Garvagh COLERAINE, BT51 5AE, GB

Email Address  : alanwilmont98@yahoo.com

Model # : GSLV71MCTD

Serial # : 309TRMFEM523

DOP : 27/11/2023

Retailer : DOMESTIC AND GENERAL SERVICES LTD

[Customer Issues]
D &G
FRIDGE 2023
WATER DISPENSER
WATER TANK 
YESTERDAY
Service Care D.A.R. LTD

Tubes are not kinked or bent. Water tank was remove and fitted in again there's bubbles. Pressed the water dispenser customer cannot hear the motor running. Put hand on where is the water coming out no airflow. Ice maker is switch on. Customer cannot find the test button. 

[Consultation contents]

[AI Summary]

1. Contact Reason:
Customer is calling regarding an LG French freezer purchased on November 27, 2023, which is under warranty. The issue is that the water dispenser is not dispensing water, and the ice maker is also not producing ice.

2. Customer Request:
The customer seeks troubleshooting assistance for the water dispenser and ice maker issues, and potentially a service appointment if the problem cannot be resolved over the phone.

3. Agent Solution:
The agent guided the customer through troubleshooting steps, including checking the water tank installation, verifying if the ice maker is switched on, and attempting to locate the test button on the ice maker. The agent noted the absence of airflow from the dispenser and confirmed that the ice maker is not functioning.

4. Resolution Acceptance:
No. The customer did not accept a proposed solution as the troubleshooting did not resolve the issue, and further assistance may be required.

5. Customer Pain Point:
The customer expressed frustration over the malfunctioning water dispenser and ice maker, highlighting the inconvenience of not having these essential features in a new appliance.

6. Notable Comments:
The customer mentioned that this is their first time calling LG for assistance and provided detailed information about the appliance's purchase and model numbers for documentation purposes.
 
[Request]
DONE BOOKING
_________________________________________

CNU250623526089
RNU250623042945

Surname : OSEI-BARWUAH

Mobile Number : 07947132027 / 02088798473

Post Code : L24 1WE

1st Line of Address : 5 Watchfield Close, LIVERPOOL, L24 1WE, GB

Email Address  : barveron@yahoo.co.uk

Model # : GSL460ICEV.ADSQLGT

Serial # : 010TRTX0T977

DOP : 30/11/2020

Retailer : CURRYS

[Customer Issues]
FRIDGE
PROBLEM FREEZER
ICE DISPENSRR DIDN'T WORK

Please pre-order the previous parts needed as the previous engineer did not arrange another visit but job was completed and unit was unrepaired. The customer was expecting for him come back but no update after the last visit. 

[Consultation contents]

[AI Summary]

1. Contact Reason:
Customer is experiencing issues with their American-style fridge freezer, specifically that the ice dispenser is not functioning properly. An engineer had previously visited and ordered a part, but no follow-up appointment has been scheduled despite the part being delivered two weeks ago.

2. Customer Request:
Customer is seeking an update on the repair status and wants to schedule a follow-up appointment for the engineer to fix the ice dispenser issue.

3. Agent Solution:
The agent confirmed the customer's details and checked the repair status. After consulting with the repair department, the agent arranged for another visit from the engineer to address the ice dispenser issue and documented the request for scheduling.

4. Resolution Acceptance:
Yes. The customer accepted the proposed solution of scheduling another engineer visit to resolve the ice dispenser problem.

5. Customer Pain Point:
Customer expressed frustration over the delay in service and the inconvenience caused by the non-functioning ice dispenser, especially since the part had been delivered long ago.

6. Notable Comments:
Customer mentioned that the previous engineer visit was challenging and expressed a desire for a quicker resolution to avoid further inconvenience.
 
[Request]
DONE BOOKING
_________________________________________

 CNU250623526340

Surname : SLAYMAKER

Mobile Number : 07979534497

Post Code : N1 2LT

1st Line of Address : Flat B 53 St. Pauls Road, LONDON, N1 2LT, GB

Email Address  : 

Model # : 

Serial # :

DOP : 

Retailer : 

[Customer Issues]
CNU250623525936
 
[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling to book a repair and make a payment for a previously arranged service, referencing a case number for verification.

2. Customer Request:
Customer seeks to finalize the payment for the chargeable repair and confirm the appointment.

3. Agent Solution:
Agent verified the customer's account using the provided case number and personal details. The agent checked with the payment department regarding the payment process and informed the customer that they would be transferred to the payment department for further assistance.

4. Resolution Acceptance:
No. The customer did not accept a resolution yet as they were still in the process of being transferred to the payment department.

5. Customer Pain Point:
Customer expressed urgency in completing the payment and booking the repair, indicating a need to resolve the issue quickly.

6. Notable Comments:
Customer mentioned they had already completed the necessary arrangements for the repair and were eager to finalize the payment to avoid further delays.

[Request]
DONE TRANSFERRED TO PAYMENT 
 _________________________________________

 CNU250623526619

Surname : DORSETT

Mobile Number : 07810450398

Post Code : PL4 8PP

1st Line of Address : 

Email Address  : martindorsett65@icloud.com

Model # : FWY606GBLN1.AMBQPUK

Serial # : 503PNRTFK158

DOP : 23/06/2025 

Retailer : HBH WOOLACOTTS

[Customer Issues]
REGISTER WASHER

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling to register a newly purchased washer dryer and activate the full year guarantee that comes with it.

2. Customer Request:
Customer seeks assistance in registering the washer dryer and activating the warranty.

3. Agent Solution:
Agent collected necessary information including model number, serial number, purchase date, and customer details. After verifying the information, the agent confirmed the registration of the washer dryer for the extended warranty.

4. Resolution Acceptance:
Yes. The customer accepted the registration and warranty activation as proposed by the agent.

5. Customer Pain Point:
Customer expressed frustration with the lengthy process of providing information and verifying details, indicating it was cumbersome.

6. Notable Comments:
Customer mentioned the washer dryer was delivered on the same day as the call, highlighting the urgency to activate the warranty immediately.

[Request]
DONE REGISTERING 5YR
_________________________________________

 

Surname : 

Mobile Number : 

Post Code : 

1st Line of Address :

Email Address  : 

Model # : 

Serial # :

DOP : 

Retailer : 

[Customer Issues]
WASHER FROM CURRYS

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling to address a delivery issue with a washing machine that was delivered to the wrong address, which led to the cancellation of the order.

2. Customer Request:
Customer seeks to cancel the order for the washing machine that was incorrectly delivered and is frustrated with the situation.

3. Agent Solution:
Agent acknowledged the issue and attempted to clarify the situation. The agent offered to provide the correct contact number for the relevant department but did not take further action to resolve the cancellation directly.

4. Resolution Acceptance:
No. The customer did not accept any proposed solutions as they expressed dissatisfaction and indicated they would not pursue the matter further.

5. Customer Pain Point:
Customer is frustrated by the delivery error and the inconvenience caused, stating they have already purchased a washing machine elsewhere and will not be making any further payments to LG.

6. Notable Comments:
Customer mentioned a lack of clarity in communication and expressed dissatisfaction with the service, indicating they were inadvertently connected to the wrong department.

[Request]
DONE NO NEED TO DOCUMENT
_________________________________________

 CNU250623527224

Surname : TAZEEM

Mobile Number : 07886808701

Post Code : RG1 6HY

1st Line of Address : 94 Berkeley Avenue, READING, RG1 6HY, GB

Email Address  : suf777@hotmail.com

Model # : GSX961MTAZ

Serial # : 902TRQU1B732

DOP : 

Retailer : 

[Customer Issues]
FRIDGE 5YRS AGO
HEATING UP
ENGINEER SAID THAT THE ISSUE IS THE COMPRESSOR
2 TO 3 MONTHS 
90 DEGREES COMPRESSOR

[Consultation contents]

[AI Summary]

1. Contact Reason:
Customer is calling about an LG fridge freezer purchased approximately five years ago, which has been malfunctioning for about three months, specifically not cooling properly and having issues with the ice maker.

2. Customer Request:
Customer seeks to activate the warranty for the compressor replacement, as determined by a previous engineer visit, and requests urgent assistance due to the unsafe condition of the appliance.

3. Agent Solution:
Agent verified the customer's details and confirmed the compressor is under warranty. Since the compressor part cannot be booked directly, the agent provided contact information for an authorized service center where the customer can coordinate the replacement and submit the engineer's report for verification.

4. Resolution Acceptance:
Yes. The customer accepted the solution to contact the authorized service center for further assistance.

5. Customer Pain Point:
Customer expressed frustration over the prolonged malfunction of the fridge freezer, which has disrupted their food storage and safety, and highlighted the urgency due to the appliance being unsafe to operate.

6. Notable Comments:
Customer mentioned having an engineer's report that confirms the compressor issue and is prepared to share it with the service center. They also indicated this was their first call regarding this specific issue, although they had previously registered the compressor warranty.

AI Summary Recommendations

1. Contact Reason:
Customer is calling regarding an urgent issue with their refrigerator and freezer, which are not functioning, risking food spoilage.

2. Customer Request:
Customer seeks immediate assistance or emergency service to address the malfunction and prevent food waste.

3. Agent Solution:
Agent checked the availability of local service centers and informed the customer that the only authorized service center in their area is currently offline. The agent suggested contacting them early the next morning for a priority booking, which may incur an additional charge.

4. Resolution Acceptance:
Yes. The customer accepted the suggestion to call the service center the next day, despite expressing frustration over the lack of immediate service options.

5. Customer Pain Point:
Customer is frustrated by the inability to reach emergency service and the potential loss of food due to the refrigerator and freezer being out of order for an extended period.

6. Notable Comments:
Customer expressed disappointment over the lack of emergency service availability and inquired if similar situations had occurred previously, indicating a concern for future emergencies.
 
[Request]
DONE PROVIDED PACIFICA NUMBER
_________________________________________

 

Surname : AMIN

Mobile Number : 07961691013

Post Code : NE25 8NH

1st Line of Address : 25 Mitchell Avenue, WHITLEY BAY, NE25 8NH, GB

Email Address  : haajareldean@yahoo.com

Model # : GSLC41PYP

Serial # :

DOP : 02/05/2025

Retailer : CURRYS

[Customer Issues]
FRIDGE 02/05/2025 PURCHASED  17/05/2025 DELIVERED
NOT PRODUCING ANY ICE 
IN THE FIRST PLACE
DISPENSING WATER
WATER TANK 

[Consultation contents]
[AI Summary]

1. Contact Reason:
Customer is calling regarding a newly purchased fridge that has never produced ice since delivery on May 17, 2025, although it dispenses water properly.

2. Customer Request:
Customer seeks assistance to resolve the ice-making issue, potentially requiring a service visit.

3. Agent Solution:
Agent gathered necessary information, including the model number and purchase details. The agent confirmed the fridge is using a water tank and noted the issue of the ice maker not functioning. The agent is preparing to create an account for further assistance and troubleshooting.

4. Resolution Acceptance:
No. The customer did not accept a proposed solution as the agent was still in the process of gathering information and had not yet provided a specific resolution.

5. Customer Pain Point:
Customer is frustrated that a new appliance is not functioning as expected, particularly since it has never produced ice since purchase.

6. Notable Comments:
Customer mentioned this is their first call to LG regarding the issue and provided detailed information about the purchase and delivery dates.

[Request]
DONE SEND SMS AND EMAIL
_________________________________________

 RNU250623043769
CNU250623527658

Surname : SAMANTHA YORK

Mobile Number : 07818755742

Post Code : PE12 6SB

1st Line of Address : 1 Norwood Cottage Hurdle Tree Bank PE12 6SB  

Email Address  : whisky8305@yahoo.co.uk

Model # : DF222FPS.APZQEUK

Serial # : 301KWLR1E168

DOP : 12/07/2023

Retailer : RELIANT

[Customer Issues]
DISHWASHER
CONTROL PANEL FLICKERS
NO ERROR CODES
Flickering control panel, not being able to choose a programme, or turn off etc
A COUPLE OF WEEKS AGO

Panel is not moist. Unplug the unit and plug in the flickering will stop and it will happened again in few days. Panel doesn't have any visible damage or crack. No leakage. Issue persists. 

[Consultation contents]
AI Summary Recommendations
1. Contact Reason:
Customer is calling regarding a malfunctioning dishwasher where the control panel intermittently flickers, preventing program selection and operation, with no error codes displayed.

2. Customer Request:
Customer seeks assistance in verifying the repair request status and troubleshooting the dishwasher issue, potentially leading to a repair appointment.

3. Agent Solution:
Agent confirmed the customer's extended warranty and attempted to troubleshoot the issue by asking about moisture on the control panel and suggesting unplugging the unit to reset it. The agent noted the intermittent nature of the problem and acknowledged the customer's description of the issue.

4. Resolution Acceptance:
No. The customer did not accept a proposed solution as the agent was still in the troubleshooting phase and no definitive resolution was provided.

5. Customer Pain Point:
Customer expressed frustration with the recurring issue of the dishwasher malfunctioning, which disrupts their daily routine, and noted that the problem has persisted for several weeks.

6. Notable Comments:
Customer mentioned that the flickering issue seems to be a well-known problem with this particular model of dishwasher, indicating a potential design flaw or common defect.

[Request]
DONE BOOKING
_________________________________________