UBER ACCT.

Account Statuses
*ACTIVE

	- Account is Functional. Driver/Delivery is all set to drive.

	- All the requirements are submitted  and approved.

	- Background check is passed.

	- At least one (1) vehicle is active for use. 


*APPLIED (USA) / INTEVIEWED(CAN)

	- Account is newly created.

	- Required documents are still missing on " Driver onboarding status" in BLISS.

	- Background check status is " NOT SUBMITTED". 

	- " APPLIED = USA / INTERVIEWED = CANADA


*WAITLISTED- AUTO REACTIVATION

	- Either one or more required document has an issue.

 	- No active vehicle on the account.

	- Background check status is pending.

	- Account has no recent/ current investigation or review.

*WAITLISTED

	- Account is temporarily on hold/ unavailable due to fraud or safety.

	- Has recent or present investigation being handled on the 
  account.


	- Need to check account notes/ recent contacts for details. 


*REJECTED 

	- Account has been deactivated due to fraud or safety. 

	- Can be classified as temporary/ permanent.

	- Need to check account notes/ Recent Contacts for details.

	- If account lock is present. All related user account will no longer become available.

------------------------------------------------------------------

*ACCOUNT FLOWS
	- P2P

	- BLACK

	- UBER EATS 

	- LOGISTICS

--------------------------------------------------------------------
* TRIP TYPE PREFERENCES

++++ UBER PRODUCTS +++

	-uberx

	-uberXL

	-Uber Comfort

	-Uber BLACK

	-Uber EATS

	-Uber CONNECT

	-Uber GREEN

--------------------------------------------------------------------

3 CORE ACCOUNT RELATED ISSUES 

	- ACCOUNT ACTIVE

	- ACCOUNT INACTIVE

	- PROFILE

--------------------------------------------------------------------


ACCOUNT ACTIVE ISSUES

	- Unable to go online.

	- Not Getting trip request/ Airport request.

	- Documents status check.

	- Vehicle requirements.

	- Vehicle trip type (products).

	- Switch city/ flow.

	- Loyalty Programs.


-------------------------------------------------------------------

HANDLING ACCOUNT ACTIVE ISSUES

	1. Check for the most recent trip.

	2. Verify the city the driver wants to drive.

	3. Ask for ERROR MESSAGE

	4. Check driver onboarding and document section.

	5. Hard Online Blockers.

	6. Ask to do basic troubleshooting steps.


-------------------------------------------------------------------

ACCOUNT INACTIVE ISSUES

	- Deactivate due to LOW RATINGS

	- Document FRAUD

	- REALTIME ID CHECK

	- SAFETY OR IRT RELATED CONCERN

	- BACKGROUND CHECK

--------------------------------------------------------------------

HANDLING ACCOUNT INACTIVE

	1. Check STATUS ACTIVITY in BLISS ( THE DATE)

	2. Check the driver NOTES/ Related Contacts

	3. Check KNOWLEDGE BASE (ACCOUNT INACTIVE)

	4. PROVIDE RESOLUTION


-------------------------------------------------------------------

PROFILE RELATED ISSUES

	-UNABLE TO SIGN IN 

	-UPDATE ACCOUNT INFORMATION

	-DRIVER RATINGS

	-CONFIRMATION AND CANCELLATION RATES

	-DUPLICATE ACCOUTS

--------------------------------------------------------------------

HANDLING PROFILE 

	1. Ask for the Email Address to verify the account the driver is currently using.

	2.Check for ACCOUNT FLAGS

	3. Look for DUPLICATE ACCOUNTS

	4. DOUBLE CHECK DRIVER'S LICENSE FOR PERSONAL ACCOUNT INFORMATION


--------------------------------------------------------------------