04/10 CALLS

RNU251004064819 - MR. FRENCH CNU251003463565 - PARKINSON = DONE

CNU251004468881

Surname : LANZANTE

Mobile Number : 07737193130

Post Code : GU21 8UG

1st Line of Address : 8 Birdswood Drive, WOKING, GU21 8UG, GB

Email Address : rosettabeech@live.co.uk

Model # : GSXV91BSAE.ABSQLGU

Serial # : 201TRL633M704

DOP : 02/2022

Retailer : CURRYS

[Customer Issues] Ice maker is making ice however does not dispense. Water dispenser is not dispensing water. When the customer is trying to change the ice dispenser setting there's no lights at all.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer requesting service for LG fridge freezer. Issues with water and ice dispensers not functioning. [Product Symptom]

• Symptom: Ice and water dispensers not working; lights do not activate when pressing for ice; unable to switch between crushed and cubed ice.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Second unit from LG; previous unit had issues; current unit purchased approximately four years ago; potential warranty concerns due to replacement. [Agent Solutions]

1. Account Creation: Agent created an account for the customer to facilitate video submission of the issue.

2. Verification of Details: Collected customer’s surname, mobile number, postcode, address, and email for account setup.

3. Inquiry on Ice Maker: Confirmed that the ice maker is not dispensing ice, but still making ice.

4. Serial Number Request: Instructed customer to locate the serial number inside the fridge.

5. Serial Number Verification: Customer provided serial number; agent confirmed it was initially incorrect but later verified it correctly.

6. Purchase Date Inquiry: Asked customer about the purchase date of the unit; customer estimated it was around four years ago.

7. Warranty Verification: Inquired if the customer had proof of replacement for warranty verification; customer indicated they would need to search for it.

[Final Resolution]

• Service request initiated; customer to provide a video of the issue; warranty verification pending proof of replacement. [Service Notes]
• Customer has had multiple issues with LG products; potential warranty concerns due to replacement history; unit purchased from Currys. [Executive Summary] The customer contacted support regarding issues with their LG fridge freezer, specifically the non-functioning ice and water dispensers. The agent performed account creation and collected necessary verification details. The customer confirmed the ice maker is still producing ice but not dispensing it. The agent verified the serial number and discussed the purchase date, indicating potential warranty issues due to the replacement history. The customer will search for proof of replacement to assist with warranty verification.

[AI Summary]

[Contact Reason]

• Customer requesting service for LG fridge freezer due to issues with the water and ice dispensers. [Product Symptom]

• Symptom: Ice and water dispensers not functioning; lights do not activate when pressing for ice; unable to switch between crushed and cubed ice.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Second unit from LG; previous unit had similar issues; current unit purchased approximately four years ago. [Agent Solutions]

1. Account Creation: Created an account for the customer to facilitate video submission of the issue.

2. Serial Number Verification: Guided customer to locate the serial number inside the fridge; confirmed serial number after multiple attempts.

3. Warranty Inquiry: Discussed warranty status; informed customer that standard warranty is two years, but replacement warranty may apply.

4. Proof of Replacement: Advised customer to contact retailer for proof of replacement to verify warranty status.

5. Repair Options: Explained that repairs may be chargeable if the unit is out of warranty; suggested contacting retailer for potential coverage options.

[Final Resolution]

• Customer to contact retailer for proof of replacement and warranty verification; advised to follow up after obtaining information. [Service Notes]
• Customer has had the fridge for more than two years; previous unit had similar issues; warranty details discussed. [Executive Summary] The customer contacted support regarding issues with the ice and water dispensers of their LG fridge freezer, stating that neither is functioning properly. The agent created an account for the customer and guided them through the process of locating the serial number. Warranty status was discussed, indicating that the standard warranty is two years, and the customer was advised to obtain proof of replacement from the retailer to verify warranty coverage. The customer was informed that repairs may incur charges if the unit is out of warranty and was encouraged to follow up after contacting the retailer.

[Request] DONE DOCU AND TASK

CNU251004468993 RNU251004064819

Surname : MARTIN FRENCH

Mobile Number : 07368495121

Post Code : SN4 8NT

1st Line of Address : 21 RAVENS WALK

Email Address : martin@lensart.uk

Model # : F4V310WNE.ABWQPUK

Serial # : 012PNAJ5V768

DOP : 25/04/2021

Retailer : CURRYS

[Customer Issues] WASHER Leaking from the plumed filler pipe LG Form bellow

No parking permit needed. Extended Warranty: P2021-04-25012PNAJ5V768. Customer is requesting for the soonest appointment.

No error codes. Unit is properly leveled. Cleaned the filter. Inlet pipes doesn't have any visible damage or cuts. Issue persists.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reports a leaking LG washing machine covered under a five-year extended warranty. [Product Symptom]

• Symptom: Water leakage from the drum filler pipe.
• Timeline/Duration: Leakage occurs throughout the entire duration of the wash cycle.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased on April 23, 2021; warranty valid until April 24, 2026. [Agent Solutions]

1. Verify Warranty: Confirmed extended warranty coverage for parts and labor until April 2026.

2. Identify Leak Source: Discussed the leak's origin from the drum filler pipe, specifically the big black pipe from the soap dispenser.

3. Request Photo: Asked customer for a photo of the split pipe for confirmation.

4. Verify Customer Information: Collected and verified customer’s contact details and address for service record.

5. Confirm Purchase Details: Verified purchase date and retailer information.

[Final Resolution]

• Scheduled repair service for the washing machine. Customer to provide a photo of the leak for further confirmation. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a leaking LG washing machine under warranty. The agent confirmed the warranty details and identified the leak's source as the drum filler pipe. The customer was asked to provide a photo of the damaged pipe. Repair service was scheduled, and customer information was verified for the service record.

[AI Summary]

[Contact Reason]

• Customer reports a leaking LG washing machine covered under a five-year extended warranty. [Product Symptom]

• Symptom: Water leakage from the drum bellows pipe during the entire wash cycle.
• Timeline/Duration: Leakage started this week.
• Environment: Not Specified.
• Self-troubleshooting: Customer has cleaned the filter.
• History: Purchased on April 23, 2021, with an extended warranty until April 24, 2026. [Agent Solutions]

1. Verify Warranty: Confirmed extended warranty coverage for parts and labor until April 2026.

2. Identify Leak Source: Discussed the leak's origin from the drum bellows pipe located under the soap dispenser.

3. Request Photo: Asked customer to provide a photo of the damaged part for technical assessment.

4. Confirm Contact Information: Verified customer’s mobile number and email address for communication.

5. Document Details: Recorded that there are no error codes and the machine is properly leveled.

6. Schedule Repair: Agent confirmed that an engineer will be sent for repair after receiving the photo, but also noted that booking can proceed without it.

[Final Resolution]

• Engineer visit scheduled within two business days. Customer to send a photo of the leakage if possible. Reference number to be sent for confirmation. [Service Notes]
• Priority job due to leakage issue. No parking permit required for technician visit. [Executive Summary] The customer contacted support regarding a water leak from their LG washing machine, which is under a five-year extended warranty. The agent confirmed the warranty details and identified the leak's source as the drum bellows pipe. The customer was asked to provide a photo of the damage for technical assessment, but the agent noted that a repair could still be scheduled without it. An engineer will contact the customer within two business days to arrange the service. The case is marked as a priority due to the leakage issue.

[Request] DONE BOOKING SMS AND TASK

CNU251003465054

Surname : EMMA FIRTH

Mobile Number : 07449798642

Post Code : HG3 2WQ

1st Line of Address : 3 PRIMROSE CLOSE HG3 2WQ

Email Address : ejfirth@aol.com

Model # : F4MT08WE.ABWQPUK

Serial # : 011PNMH22603

DOP : 22/03/2021

Retailer :

[Customer Issues] It wouldn’t turn on . Unplugged for 10 minutes. When I plugged back in it started and stayed on for about 5 mins and then went off

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquired about a washing machine issue after receiving a missed call from customer service. [Product Symptom]

• Symptom: Washing machine does not turn on. Initially powered for 5 minutes after being unplugged and plugged back in, then stopped functioning completely.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Unplugged the machine for 10 minutes and plugged it back in.
• History: Purchased in March 202

1. Claims a 10-year guarantee on the machine. [Agent Solutions]

2. Account Verification: Verified customer details and checked the account.

3. Power Issue Confirmation: Confirmed that the washing machine is not turning on and has no power.

4. Warranty Inquiry: Asked about warranty status and checked if the unit is under warranty.

5. Warranty Status: Informed customer that the unit is out of warranty and only chargeable repair options are available.

[Final Resolution]

• Customer declined chargeable repair offer and decided to leave the matter for now. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a washing machine that is not turning on. The agent confirmed the power issue and checked the warranty status, revealing that the unit is out of warranty. The customer was informed of chargeable repair options but chose to leave the matter unresolved for the time being. No additional troubleshooting steps were taken during the call.

[AI Summary]

[Contact Reason]

• Customer inquiring about a washing machine that is not turning on. [Product Symptom]

• Symptom: Washing machine does not power on. Initially turned on for about 5 minutes after being unplugged for 10 minutes, then stopped working completely.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Unplugged the machine for 10 minutes and plugged it back in.
• History: Purchased in March 202

1. Customer mentioned a 10-year guarantee on the machine. [Agent Solutions]

2. Verify Customer Information: Confirmed customer’s name and address details.

3. Check Account: Accessed account information to review warranty status.

4. Inquire About Warranty: Asked customer if they have an extended warranty or care plan.

5. Check Warranty Status: Noted that the standard warranty is two years for parts and labor, and checked if the unit is still under warranty.

[Final Resolution]

• Next steps include checking warranty status further. Customer advised to provide serial number for more accurate information. [Service Notes]
• Customer registered the washing machine upon purchase. Mentioned a 10-year guarantee on the unit. [Executive Summary] The customer contacted support regarding a washing machine that is not turning on. The agent verified the customer's information and checked the warranty status, noting that the standard warranty is two years. The customer reported the machine initially powered on for a short time after being unplugged but has since stopped working. The customer mentioned a 10-year guarantee but was unsure about the warranty details. The agent advised the customer to provide the serial number for further assistance.

[Request] DONE DOCU AND TASK

CNU251004469367

Surname : HUTSON

Mobile Number : 07923006090

Post Code : CT2 7TB

1st Line of Address : 59 Pine Tree Avenue, CANTERBURY, CT2 7TB, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

Customer is waiting for an appointment and 03/10 and was adjusted to 04/10 however they did not come out. Customer doesn't have any washer for 2 weeks now. Customer have 2 autistic children that is dirtying the bed " customer term is sitting the bed" so they needed the washer. Customer wants to have a new machine because their unit is just 6 months old and his repair keeps on getting cancelled. Customer is also insisting to talk to a manager and pacifica.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about a repair for a washing machine dryer. Engineer did not arrive as scheduled. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Verify Account: Checked customer account details and repair status.

2. Confirm Engineer Status: Informed customer that the engineer was supposed to arrive today.

3. Provide Manager Contact: Offered to provide the contact number for a manager.

[Final Resolution]

• Provided manager's contact number. Customer expressed dissatisfaction with service delays. [Service Notes]
• Customer has two autistic children. Previous repair appointment missed. [Executive Summary]
• Customer contacted support regarding a missed repair appointment for a washing machine dryer. The agent verified the account and confirmed that the engineer was not coming as scheduled. The customer expressed frustration over the delays, especially given their family situation. The agent provided the contact number for a manager to address the customer's concerns.

[AI Summary]

[Contact Reason]

• Customer inquiring about a washing machine repair that was missed. Expressing frustration over repeated delays and lack of communication from the service team. [Product Symptom]
• Symptom: Washing machine not functioning; customer has been without a washing machine for two weeks. - Timeline/Duration: Issue has persisted for two weeks; multiple missed appointments. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Washing machine is six months old; previous repair attempts have been unsuccessful. [Agent Solutions]

1. Verify Account: Checked customer account details and repair history.

2. Confirm Repair Status: Informed customer that the engineer was supposed to arrive today but did not show up.

3. Provide Contact Information: Gave customer the contact number for the management team.

4. Raise Complaint: Offered to raise a complaint on behalf of the customer due to the missed appointments and lack of service.

5. Document Customer Feedback: Noted customer's request for a new washing machine due to ongoing issues.

[Final Resolution]

• Complaint raised for missed appointments; reference number to be sent via SMS. Agent will escalate the case to management for further action. [Service Notes]
• Customer has two autistic children, emphasizing urgency for a working washing machine. Customer expressed dissatisfaction with service delays and requested immediate resolution. [Executive Summary] The customer contacted support regarding a washing machine that has been non-functional for two weeks, expressing frustration over missed repair appointments. The agent verified the account and confirmed the engineer did not arrive as scheduled. The agent provided contact information for management and raised a complaint on behalf of the customer, noting the urgency due to the customer's family situation. A reference number for the complaint will be sent via SMS, and the case will be escalated for further action.

[Request]

CNU251004469470

Surname : KARA

Mobile Number : 07442932521

Post Code : CV1 4FP

1st Line of Address : 266 Stoney Stanton Road, COVENTRY, CV1 4FP, GB

Email Address :

Model # : F1495KD6.ABPQEUK

Serial # : 408kwggkq855

DOP :

Retailer :

[Customer Issues] WASHER Unit is not starting

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about repair for washing machine. [Product Symptom]

• Symptom: Washing machine powers off momentarily during drum rotation, displays "power failure, please restart cycle."
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased in 2016, unit is less than 10 years old. [Agent Solutions]

1. Verify Fault: Agent confirmed the issue of power failure during operation.

2. Request Video: Agent requested a short video of the issue for validation.

3. Account Creation: Agent created an account for the customer for repair assistance.

4. Collect Information: Agent gathered customer’s name, mobile number, postal code, address, and serial number.

5. Age of Unit: Agent noted the unit was purchased in 2016 and informed the customer about potential parts availability issues due to age.

[Final Resolution]

• Agent informed customer that the unit may not be bookable for repair due to age and potential unavailability of parts. [Service Notes]
• Customer does not have an email address. - Customer declined to receive communications regarding goods and services or satisfaction surveys. [Executive Summary] The customer contacted support regarding a washing machine that experiences a power failure during operation. The agent confirmed the issue and requested a video for validation. An account was created for the customer, and necessary information was collected, including the age of the unit. The agent informed the customer that due to the unit's age, parts may not be available for repair. The customer does not have an email address and declined further communications.

[AI Summary]

[Contact Reason]

• Customer inquiring about a washing machine issue and requesting repair assistance. [Product Symptom]

• Symptom: Washing machine powers off briefly during drum rotation, displays "power failure, please restart cycle."
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased in 2016, less than 10 years old. [Agent Solutions]

1. Verify Fault: Agent confirmed the issue of power failure during operation.

2. Request Video: Agent asked for a video of the malfunction for validation.

3. Account Creation: Agent created an account for the customer for repair assistance.

4. Collect Information: Agent gathered customer details including name, address, and serial number.

5. Inform on Parts Availability: Agent informed customer that parts may not be available due to the unit's age.

6. Provide Service Center Numbers: Agent provided two contact numbers for authorized service centers for direct coordination.

[Final Resolution]

• Customer advised to contact authorized service centers for repair. Agent confirmed that customer details can be removed from the system upon request. [Service Notes]
• Customer requested removal of registration details from the system. [Executive Summary] The customer contacted support regarding a washing machine that experiences a power failure during operation. The agent confirmed the issue and created an account for the customer. The agent informed the customer that due to the age of the unit, parts may not be available for repair. Two authorized service center contact numbers were provided for the customer to reach out directly. The customer also requested the removal of their registration details from the system.

[Request] CUSTOMER IS REQUESTING TO RMEOVE HIS ACC IN THE SYSTEM

Surname : ADAMSON

Mobile Number : 07926327622

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reporting a broken TV and following up on repair service. [Product Symptom]
• Symptom: TV is broken. - Timeline/Duration: Last week Saturday. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Not Specified. [Agent Solutions]

1. Verify Repair Status: Agent confirmed the customer was connected to the repair service team.

2. Provide Update: Agent informed the customer about the next steps in the repair process.

[Final Resolution]

• Repair service details confirmed, next steps communicated to the customer. [Service Notes]
• N/A [Executive Summary] The customer contacted support to report a broken TV and to follow up on the repair service initiated last week Saturday. The agent verified the repair status and provided updates on the next steps in the process. The customer was informed about what to expect moving forward. No additional troubleshooting steps were taken during the call.

[AI Summary]

[Contact Reason]

• Customer inquired about the status of a repair for a broken TV. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Transfer to Correct Department: Informed customer that they were in the wrong department and initiated a transfer to the department handling television repairs.

[Final Resolution]

• Customer transferred to the appropriate department for assistance with TV repair. [Service Notes]
• N/A [Executive Summary] The customer contacted LG customer service regarding the status of a repair for their broken TV, which they reported the previous week. The agent identified that the customer was in the wrong department and proceeded to transfer them to the correct department for further assistance. The call was handled efficiently, ensuring the customer was directed to the appropriate support team.

[Request] NO NEED TO DOCU DONE TASK

CNU251004469602

Surname : KARO

Mobile Number : 07525261682

Post Code : SW18 4GN

1st Line of Address : 124 Beacon Tower 1 Spectrum Way, LONDON, SW18 4GN, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer requesting an update on a service request for a broken washing machine. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Verify Request Number: Customer provided request number for service update.

2. Check Account: Agent checked the account for service status.

3. Coordinate with Repair Department: Agent informed customer that they would coordinate with the repair department for an update.

[Final Resolution]

• Agent to provide an update after coordinating with the repair department. Customer asked to stay on hold. [Service Notes]
• N/A [Executive Summary] The customer contacted LG customer service to request an update on a service request for a broken washing machine. The agent verified the request number and checked the account status, confirming that the repair was pending. The agent is coordinating with the repair department for further updates and instructed the customer to remain on hold. No troubleshooting steps were taken as the inquiry was non-technical.

[AI Summary]

[Contact Reason]

• Customer requesting an update on a service for a broken washing machine. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Check Service Status: Agent checked the account for updates on the repair request.

2. Coordinate with Repair Department: Agent coordinated with the repair department for an update on the part delivery.

3. Inform Customer: Agent informed the customer that the part is expected to arrive on Monday and that the repair department will contact them for scheduling.

4. Provide Authorized Service Center Number: Agent provided the customer with the contact number for the authorized service center for direct inquiries.

5. Confirm Reference Number: Agent confirmed the reference number for the repair request to the customer.

6. Request Email to Service Center: Agent agreed to send an email to the authorized service center to expedite the appointment request.

[Final Resolution]

• Parts expected to arrive on Monday. Customer advised to contact the authorized service center for updates. Agent to send an email to expedite the appointment. [Service Notes]
• N/A [Executive Summary] The customer contacted support for an update regarding a broken washing machine repair. The agent checked the service status and coordinated with the repair department, confirming that parts are expected to arrive on Monday. The agent provided the customer with the authorized service center's contact information for direct inquiries and confirmed the reference number for the repair. Additionally, the agent will send an email to expedite the appointment scheduling.

[Request]

CNU251001448320

Surname : VERSACI

Mobile Number : 07986968973

Post Code : BS15 4XL

1st Line of Address : 100 Middle Road, BRISTOL, GLOUCESTERSHIRE, BS15 4XL, GB

Email Address : katieplummer@blueyonder.co.uk

Model # : FDV909W.ABWQKUK

Serial # : 011KWELOE268

DOP : 01/10/2022

Retailer :

[Customer Issues] TUMBLE DRYER Squeaking noise and black marks Kitchen the retailer just a few days ago

No parking permit needed.

No buttons or metals. Customer turned the drum by hand and its not easy to turn it anymore. Customer drying normal loads only. No error codes

Was a banging noise when in use now more of a squeaking. Leaving black marks on clothes

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer requesting engineer visit for tumble dryer issues. [Product Symptom]

• Symptom: Tumble dryer making a banging noise, squeaking noise, and leaving black marks on clothes.
• Timeline/Duration: Issues noticed a few days ago; has been occurring for a few months.
• Environment: Located in the kitchen.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Verify Account: Checked customer account details and confirmed the issue with the tumble dryer.

2. Confirm Symptoms: Documented symptoms of banging noise, squeaking noise, and black marks on clothes.

3. Warranty Inquiry: Asked about extended warranty or care plan; customer confirmed no coverage.

4. Schedule Engineer: Discussed scheduling an engineer visit for inspection and repair.

[Final Resolution]

• Engineer visit scheduled for inspection and repair of the tumble dryer. [Service Notes]
• Tumble dryer has been causing issues for a few months but was not used frequently during summer. Customer unable to use it due to damage to clothes. [Executive Summary] The customer contacted support to request an engineer visit for a tumble dryer that is making banging and squeaking noises while leaving black marks on clothes. The agent verified the account and documented the symptoms, confirming that the issues started a few days ago but had been ongoing for a few months. The customer does not have an extended warranty and is willing to pay for the engineer visit. An engineer visit has been scheduled to address the issues with the tumble dryer.

[AI Summary]

[Contact Reason]

• Customer requesting an engineer to inspect a tumble dryer. [Product Symptom]

• Symptom: Tumble dryer making a banging noise, squeaking noise, and leaving black marks on clothes.
• Timeline/Duration: Issue noticed a few days ago; has been occurring for a few months but not used frequently during summer.
• Environment: Located in the kitchen.
• Self-troubleshooting: Not Specified.
• History: Purchased in 2022; no extended warranty or care plan. [Agent Solutions]

1. Verify Account: Confirmed customer details and account information.

2. Document Symptoms: Recorded symptoms of banging noise, squeaking noise, and black marks on clothes.

3. Check Installation: Inquired about the installation and confirmed it was a plug-in unit.

4. Confirm Purchase Date: Verified the unit was purchased in 2022.

5. Discuss Repair Options: Explained that the customer would need to pay for the engineer visit.

6. Document Location: Confirmed the tumble dryer is located in the kitchen and does not require a parking permit.

7. Schedule Repair: Noted that the case would be forwarded to the priority repair department for scheduling.

8. Request for Photos: Informed the customer that a link would be sent to upload photos of the stained clothes.

9. Provide Case Number: Shared the case number for reference and noted that the customer would be contacted within two business days.

[Final Resolution]

• Case forwarded to priority repair department. Customer to receive a link for photo submission. Contact expected within two business days for scheduling. [Service Notes]
• N/A [Executive Summary] The customer contacted support to request an engineer for a tumble dryer exhibiting a banging noise, squeaking, and leaving black marks on clothes. The agent verified the customer's account and documented the symptoms, confirming the unit was purchased in 2022 without an extended warranty. The case was forwarded to the priority repair department for scheduling, and the customer was informed they would receive a link to submit photos of the affected clothes. The customer is expected to be contacted within two business days for further arrangements.

[Request] PL