UPGRADE AND TRADE IN SELF SERVICE

Upgrade & trade-in devices: Self-Service Latest page updates

Follow these steps to assist customers performing upgrades with self-service.

Upgrade / JUMP! in Self-Service T-Mobile app

Apple tutorial | Android tutorial Only the Primary Account Holder (PAH) or customers with full account access can perform upgrades.

Open the T-Mobile app and select SHOP. Scroll to and select the desired phone, tablet, or wearable. If you started the order with a pre-order device, only the options for the pre-order device will be shown. On the device screen, select the desired Color and Memory variant. Select the line to upgrade. Trade-in your current phone Select Get a trade-in estimate. Select the desired trade-in device, then select Trade in this device. Select the checkboxes that describe the condition of the device, then select Get estimated value. The next screen will display the trade-in value and any remaining balance that must be paid. Select Accept & Continue. Trade-in a device from another carrier Select Get a trade-in estimate Select Want to trade-in a different device? > On the "Tell us about your trade-in" page, select the following: Brand Model Storage size Color Wireless provider (enter manually) IMEI (entered manually) Select Continue. Select the checkboxes that describe the condition of the device, then select Get estimated value. The next screen will display the trade-in value and any remaining balance that must be paid. Select Accept & Continue. To upgrade without trading in a device, select Skip trade-in. Upgrade with JUMP! (excludes tablets and wearables) Select all check boxes that apply: Does the device power on? Have you disabled the anti-theft? Does the device have a good display? Is there any water damage? Select Continue. Choose the desired payment option, then select Upgrade my line. Select any desired add-ons, or select No thanks, continue. Add any desired device protection and select Continue, or select No thanks to skip insurance. Choose any desired accessories and select Continue, or Skip Accessories. Verify the price and details and select Begin checkout (Note: Updating the amount due at checkout to include an additional down payment amount is not available through self-service). Enter your shipping information and preferences or select Pick up in store (if available) to select a store location for pick up. Select Next to continue. Enter the payment card information for the "Total due today" amount and Continue to review order. If "Monthly payments" was selected for "Pricing option", select Review Document to see the EIP agreement. Review your information and select Continue. Select a style for your signature and select Adopt & Initial. Review the signed EIP and select Next. An order confirmation page will be displayed. My T-Mobile

Only the Primary Account Holder (PAH) or customers with full account access can perform upgrades. Log in to your T-Mobile account and select Shop. Select the desired device. Select Upgrade a current device. On the device screen, select the desired options: COLOR (if applicable) MEMORY PAYMENT OPTIONS Choose a trade-in option: Select the line to upgrade. Trade-in your current phone Select Get a trade-in estimate. Select the desired trade-in device, then select Trade in this device. Select the checkboxes that describe the condition of the device, then select Get estimated value. The next screen will display the trade-in value and any remaining balance that must be paid. Select Accept & Continue. Trade-in a device from another carrier Select Get a trade-in estimate Select Want to trade-in a different device? > On the "Tell us about your trade-in" page, select the following: Brand Model Storage size Color Wireless provider (enter manually) Select the checkboxes that describe the condition of the device, then select Get estimated value. The next screen will display the trade-in value and any remaining balance that must be paid. Select Accept & Continue. To upgrade without trading in a device, select Skip trade-in. Upgrade with JUMP! (excludes tablets and wearables) Tap all check boxes that apply: Does the device power on? Have you disabled the anti-theft? Does the device have a good display? Is there any water damage? Tap Continue. Choose the desired payment option, then select Upgrade my line. Select any desired add-ons, or select No thanks, continue. Add any desired device protection and select Continue, or select No thanks to skip insurance. Choose any desired accessories and select Continue, or Skip Accessories. Verify the price and details and select Begin checkout (Note: Updating the amount due at checkout to include an additional down payment amount is not available through self-service) Enter your shipping information and preferences or select Pick up in store (if available) to select a store location for pick up. Select Next to continue. Enter the payment card information for the "Total due today" amount and Continue to review order. If "Monthly payments" was selected for "Pricing option", select Review Document to see the EIP agreement. Review your information and select Continue. Select a style for your signature and select Adopt & Initial. Review the signed EIP and tap Next. An order confirmation page will be displayed. If the customer needs to ship a trade in, see Shipping labels: Self-service.

JUMP! on Demand in Self-Service JUMP! On Demand customers cannot upgrade on My T-Mobile or the T-Mobile app. JOD customers must visit a T-Mobile retail store. See JUMP! On Demand program for program details.