Caller Types:
Identifying the caller type is important because it can change the resolution we offer.
Whether it’s a customer, a recipient, or even a florist, knowing who you’re speaking with helps guide the right next steps.

-CUSTOMER when the person who placed the order is contacting us via phone

-RECIPIENT when the person intended to receive the order is contacting us via phone

-FLORIST the shop asked to fulfill the order

-VENDOR only used by vendor relations

-OUTPLACEMENT when you're working a MON issue

-OTHERS, any person who is not the name of the customer or recipieny