change standard to pah

Taylor Peek, 21 Mar. 2024 , 12:40am Good morning! I was hoping someone could help me with my account.
It shows I am not the primary account holder but I am. I need to view all the phones on my account please.
Thank you!

T-Mobile, 21 Mar. 2024 , 12:40am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 21 Mar. 2024 , 12:40am Let’s work on your request. [Read]

T-Mobile, 21 Mar. 2024 , 12:40am We'll be with you just as soon as we can! [Read]

Taylor Peek, 21 Mar. 2024 , 12:41am Thank you!

Cedrick, 21 Mar. 2024 , 12:42am Hi Taylor! this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Taylor Peek, 21 Mar. 2024 , 12:43am Thanks!

Cedrick, 21 Mar. 2024 , 12:44am You're welcome! I appreciate you for letting us know about your concern Taylor! no worries I'm here to help you out. May I confirm if the primary number is the line ending with 2618? [Read]

Taylor Peek, 21 Mar. 2024 , 12:45am It is not. That is my friend whom is on my phone plan with me. My phone ends in 7124

Cedrick, 21 Mar. 2024 , 12:47am Thank you for confirming Taylor! [Read]

Cedrick, 21 Mar. 2024 , 12:49am So for us to further assist you in releasing your line Taylor. we need to change your line as the primary line once done we can proceed in releasing your line. Will this work for you? [Read]

Taylor Peek, 21 Mar. 2024 , 12:50am What do you mean by releasing my line? Will that change our account and everything? My friends and I want to stay on a phone plan together. I just need to be the primary holder

Cedrick, 21 Mar. 2024 , 12:52am Oh! No worries, What I meant to release is to change your line ending 7124 to be the primary line on your account, instead your friends line. [Read]

Taylor Peek, 21 Mar. 2024 , 12:52am Thank you for explaining.
Yes, that is great. Thank you!

Cedrick, 21 Mar. 2024 , 12:53am We are just one step away to do it, we will send a one time pin on your line ending 7124. Shall we proceed? [Read]

Taylor Peek, 21 Mar. 2024 , 12:53am Yes please

Cedrick, 21 Mar. 2024 , 12:53am You are most welcome Taylor! [Read]

Taylor Peek, 21 Mar. 2024 , 12:53am And this will make it so I can view all our phones and information on my t mobile app, correct?

Cedrick, 21 Mar. 2024 , 12:54am I was able to send a One time pin on your line ending with 7124. Please let me know Taylor once receive it. [Read]

Cedrick, 21 Mar. 2024 , 12:55am With regards to your question, Yes that's correct Taylor! [Read]

Taylor Peek, 21 Mar. 2024 , 12:55am Yes I’ve received it, 266676

Cedrick, 21 Mar. 2024 , 12:56am Perfect! I am working on it already. [Read]

Taylor Peek, 21 Mar. 2024 , 12:56am Thank you!

Cedrick, 21 Mar. 2024 , 12:56am You're welcome Taylor! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Taylor Peek, 21 Mar. 2024 , 12:56am I do not! Thank you for asking

Taylor Peek, 21 Mar. 2024 , 12:58am I received the notification that my # was changed to the primary account holder

Cedrick, 21 Mar. 2024 , 12:59am You're welcome! Good news! I was able to change your line ending with 7124 as the Primary Account Holder. you may now check your account information now Taylor! [Read]

Taylor Peek, 21 Mar. 2024 , 12:59am Perfect. Thank you so much for your help Cedrick!

Cedrick, 21 Mar. 2024 , 12:59am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Taylor? [Read]

Taylor Peek, 21 Mar. 2024 , 01:00am It’s been very good. Any issue I’ve had has been resolved quickly and respectfully! I have no complaints

Cedrick, 21 Mar. 2024 , 01:00am You're most welcome Taylor! That's Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Taylor Peek, 21 Mar. 2024 , 01:00am Thank you very much.
Have a wonderful rest of your day!

Cedrick, 21 Mar. 2024 , 01:01am For future reference you can also change your line permission level using your app and these are the steps, Taylor!

Log in to the T-Mobile app.
Tap "More."
Tap "Profile settings."
Tap Line "User Roles."
Select the line you are trying to update.
Select the Permissions level you want assign
Make appropriate changes and tap "Save changes." [Read]

Taylor Peek, 21 Mar. 2024 , 01:03am Awesome thank you for your assistance today!

Cedrick, 21 Mar. 2024 , 01:06am You're very most welcome Taylor! [Sent]

Cedrick, 21 Mar. 2024 , 01:08am Here in T-Mobile we're glad to assist you regarding your concern Taylor! We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]