dimas

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:38am hello

T-Mobile, 07 Feb. 2024 , 01:38am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Feb. 2024 , 01:38am In a few words, what would you like to do today? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:38am i have a bill question

T-Mobile, 07 Feb. 2024 , 01:38am Let’s work on your request. [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:38am ok

T-Mobile, 07 Feb. 2024 , 01:39am [Rich Content] [Read]

T-Mobile, 07 Feb. 2024 , 01:39am [Rich Content] [Read]

T-Mobile, 07 Feb. 2024 , 01:39am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:39am Chat with a live Expert

Cedrick, 07 Feb. 2024 , 01:41am Hi Dimas, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:42am yes so i made a payment arrangement right but i was supposed to pay 290 yesterday but i was short till i get pay thursday

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:42am i go a text about service interruption if i don’t make a payment i pay 190 i was wondering if i can pay the rest thursday

Cedrick, 07 Feb. 2024 , 01:43am I appreciate you Dimas for letting me know more about your concern. [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:43am without any service interruption and then i have to pay a fee for every line

Cedrick, 07 Feb. 2024 , 01:44am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Sent]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:45am well any other better plans my job slow don’t so am kind of struggling since i pay all the lines for my kids

Cedrick, 07 Feb. 2024 , 01:46am I appreciate the details that you've said Dimas. [Read]

Cedrick, 07 Feb. 2024 , 01:48am It must be challenging on your end, not to pry on but may I ask the reason why you won't be able to pay your bill last 02/05? [Read]

Cedrick, 07 Feb. 2024 , 01:49am May I kindly know our challenges in keeping up with the payment? I will look for options in giving you a long term resolution so you'd be able to enjoy your services moving forward without any worries for interruption [Sent]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:51am i did pay only 155 cuz i didn’t have the full 290 till thursday

Cedrick, 07 Feb. 2024 , 01:53am May I ask Dimas, when can you pay your remaining balance? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:54am thursday

Cedrick, 07 Feb. 2024 , 01:57am Thanks for letting us know, Dimas. We are looking forward to your payment on Thursday. You can absolutely make a payment on Thursday and rest assured that your services will not be interrupted as long as you pay your remaining balance by Thursday. Sounds good? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:57am sounds good thank you

Cedrick, 07 Feb. 2024 , 01:59am I wanna make sure that you experience the best, I am definitely happy to resolve your concern regarding your bill. To ensure that we got everything covered for you, is there any other concern you'd like to address such as your bill, plan, network or overall experience with T-Mobile so far? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:59am no that’s it

DIMAS HERNANDEZ, 07 Feb. 2024 , 01:59am is good been with you guys for years

Cedrick, 07 Feb. 2024 , 02:00am As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-Mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 02:01am good

Cedrick, 07 Feb. 2024 , 02:01am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Sent]

[Privately] Khim, 07 Feb. 2024 , 02:02am Did we take care of your reasons for reaching out today completely? [Sent]

Cedrick, 07 Feb. 2024 , 02:02am Did we take care of your reasons for reaching out today completely? [Read]

DIMAS HERNANDEZ, 07 Feb. 2024 , 02:02am yes

Cedrick, 07 Feb. 2024 , 02:02am Awesome! So happy we were able to help. Have a great rest of your day. [Read]