Agent: To ensure I connect you with a supervisor, will u please give me a brief description about your reason for calling, for documentation. 

Agent: Sure, let me look for a supervisor. What seems to be the problem? I can probably help you out with your concern. 

Agent: oh I didn't expect that, We respect your decision to talk to a supervisor. For me to document the transfer, can you tell me all about your concern? I can probably answer it for you. 

I can sense the urgency of your request, I have been on that spot many times that is why I can relate. Nothing to worry, let me help you with it. May I ask if what  is your contract #?

I understand the urgency on your voice, that you want to talk to a supervisor for that matter. But you got me on line and I can assure you that everything will be taking care off as I am well trained on this matter. Let me get some information about your concern so that I can pull up all the resources that I have. 

It must be frustrating and I completely understand that you'd like to talk to a supervisor about this issue but hearing your concern, I surely can assist you with it!

I do understand that you are frustrated because you have a concern that you want to be address by our supervisor as soon as possible, but  I just want to let you know that I am one of the best agent on the line with you and I can definitely address whatever your concern is, This I can assure you. "

I understand you’re not comfortable to speak to me and you wanted to speak to supervisor. But help me understand what’s going on? Allow me to help you, and we can get this done at no time instead of waiting for supervisor. 

Name of the member, my supervisor is currently working on some supplemental activities and may take time to respond. To save your time, I can connect you to our Escalations Team they are not supervisor but trained specialist who handles escalated calls like this. Would you allow me to connect you?