JAVIER PENALOZA

Javier Penaloza, 08 Mar. 2024 , 03:07am
Do I get the gift card since I got the home internet v

Javier Penaloza, 08 Mar. 2024 , 03:07am
?

Javier Penaloza, 08 Mar. 2024 , 03:08am
Talk to an associate

Nikkaeunice, 08 Mar. 2024 , 03:09am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
[Read]

Javier Penaloza, 08 Mar. 2024 , 03:09am
Hey I recently got the home internet and was asking about the gift card I get once I get it ?

Nikkaeunice, 08 Mar. 2024 , 03:13am
I see thank you so much for getting a home internet from us I hope everything is going well with your service!  
  
Yes you certainly get a gift card but you have to make a submission first.
[Sent]

[Privately] Macarolyn, 08 Mar. 2024 , 03:15am
(( check what rebate offer did she redeem then check its timeline to wait ))
[Sent]

Nikkaeunice, 08 Mar. 2024 , 03:16am
May I also please confirm what is the rebate offer you have redeem so I can check it's availability for you?
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Nikkaeunice, 08 Mar. 2024 , 03:34am
As per checking your account Javier I can see here that you are qualified for the HSI: $100 T-Mobile Rebate with New HSI Line on Unlimited. In order to redeem this promotion you may visit:  
  
[https://promotions.t-mobile.com/](https://promotions.t-mobile.com/)  
  
For a rebate submission using the code 240097 within 30 days of receiving your new device.
[Read]

Nikkaeunice, 08 Mar. 2024 , 03:36am
Please allow 10 weeks from submission for rebate processing. Once approved, the virtual prepaid Mastercard arrives within seven business days. Shall we proceed with the submission Javier?
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Javier Penaloza, 08 Mar. 2024 , 03:40am
Yes

Nikkaeunice, 08 Mar. 2024 , 03:40am
Great! can you please click on the link so we can start your rebate submission?
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Nikkaeunice, 08 Mar. 2024 , 03:41am
[https://promotions.t-mobile.com/](https://promotions.t-mobile.com/)
[Read]

Nikkaeunice, 08 Mar. 2024 , 03:42am
Please let me know once you have completed the submission so I can further assist you incase any problems comes up, sounds good?
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Javier Penaloza, 08 Mar. 2024 , 03:42am
Got it

Javier Penaloza, 08 Mar. 2024 , 03:43am
Submitted

Javier Penaloza, 08 Mar. 2024 , 03:43am
I need to cancel the internet I had before I got the home internet . How do I do that?

Nikkaeunice, 08 Mar. 2024 , 03:44am
Perfect! once approved the virtual prepaid Mastercard arrives within seven business days. So please allow atleast 10 weeks for it to process.
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Javier Penaloza, 08 Mar. 2024 , 03:45am
Sounds good

Nikkaeunice, 08 Mar. 2024 , 03:46am
Great! also regarding your other concern may I please know the line connected to that internet?
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Javier Penaloza, 08 Mar. 2024 , 03:49am
577460

Javier Penaloza, 08 Mar. 2024 , 03:49am
5774604738

Nikkaeunice, 08 Mar. 2024 , 03:51am
I see, may I please know the reason why you want to cancel this line?
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Javier Penaloza, 08 Mar. 2024 , 03:52am
That internet did not work well and the new one I got does.

Javier Penaloza, 08 Mar. 2024 , 03:52am
Can I talk to my business customer service associate?

Nikkaeunice, 08 Mar. 2024 , 03:54am
Just to confirm if we are on the same page are you planning to cancel the Home Internet associated to the line ending in 4738?
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Javier Penaloza, 08 Mar. 2024 , 03:55am
Yes I just got the new home internet which worked not like the one I had ending in 4738

Nikkaeunice, 08 Mar. 2024 , 03:58am
We can take care of your concern for you so we don't need to transfer you to the business customer service. Also we can process the cancellation for you now but just to set proper expectations with you the changes will be reflected on your close date on the 18th, shall we proceed?
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Javier Penaloza, 08 Mar. 2024 , 03:59am
Ok so I I will be charged next month?

Nikkaeunice, 08 Mar. 2024 , 04:02am
Certainly not since it will be removed on the 18th so the charge will only be on your current cycle but you will not be charge for it from the 19th and moving forward, also having it removed on your close date will help you avoid any prorated charge that may happen during the cancellation. Will that work for you?
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Javier Penaloza, 08 Mar. 2024 , 04:02am
Yes perfect

Javier Penaloza, 08 Mar. 2024 , 04:03am
And the new home internet I keep right ? It’s already on my plan?

Nikkaeunice, 08 Mar. 2024 , 04:04am
Awesome! Of course you will be able to keep your new home internet! I hope you enjoy using it, I will cancel your line now. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

Javier Penaloza, 08 Mar. 2024 , 04:05am
Yes since I’m adding the home internet isn’t that like adding a line?

Nikkaeunice, 08 Mar. 2024 , 04:06am
You already have a new home internet line active in your account, is that what you are trying to ask?
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Javier Penaloza, 08 Mar. 2024 , 04:07am
Yes the new line I have that I’m keeping. Don’t I get something for adding new line?

Nikkaeunice, 08 Mar. 2024 , 04:11am
Great question! as i can see here on your new line added ending with 4728, you had a $10.00 off
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Javier Penaloza, 08 Mar. 2024 , 04:12am
Ouuu perfect . Will I be seeing that next check ? And is that all I got ?

Nikkaeunice, 08 Mar. 2024 , 04:15am
Yes you will be seeing it on your next bill! and also the rebate gift card worth $100 that you will received once your submission has been approved since you are eligible to this due to adding this line.
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Javier Penaloza, 08 Mar. 2024 , 04:16am
Ohh ok got it thank you.

Javier Penaloza, 08 Mar. 2024 , 04:16am
And the line got cancelled then right ?

Nikkaeunice, 08 Mar. 2024 , 04:16am
You also have an insider discount and free voice line discounts on 0806 and 6050,
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Nikkaeunice, 08 Mar. 2024 , 04:17am
You are most welcome! yes we are processing the removal of the line ending in 4738, just to set proper expectations once the line is cancelled the return label for the modem you are using for the line 4738 will generate to your email address on file.
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Nikkaeunice, 08 Mar. 2024 , 04:18am
It means that you need to turn in the old modem to avoid the nonreturn fee, are we clear with this?
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Javier Penaloza, 08 Mar. 2024 , 04:19am
Yes . Is the return free when I take to ups ?

Nikkaeunice, 08 Mar. 2024 , 04:19am
Yes the return label that you will receive is already prepaid.
[Read]

Nikkaeunice, 08 Mar. 2024 , 04:21am
I have finally cancelled the line for you! do you have any further questions so that I can assist you with them?
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Javier Penaloza, 08 Mar. 2024 , 04:22am
No sir that is it thank you for all your help.

Nikkaeunice, 08 Mar. 2024 , 04:22am
Anything for you Javier! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Read]

Javier Penaloza, 08 Mar. 2024 , 04:23am
Great

Nikkaeunice, 08 Mar. 2024 , 04:23am
Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
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Nikkaeunice, 08 Mar. 2024 , 04:24am
Did we take care of your reasons for reaching out today completely?
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Javier Penaloza, 08 Mar. 2024 , 04:25am
Yes and more

Nikkaeunice, 08 Mar. 2024 , 04:26am
Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
[Read]

Nikkaeunice, 08 Mar. 2024 , 04:27am
Here in T-Mobile we're glad to assist you regarding your redemption gift card code and line cancellation. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!
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LAURAMARIA AVALOS

Lauramaria Avalos, 08 Mar. 2024 , 02:32am
Hello

Lauramaria Avalos, 08 Mar. 2024 , 02:33am
Chat with real human

Nikkaeunice, 08 Mar. 2024 , 02:34am
Hi Lauramaria, This is Eunice from T-Mobile, how may I help you?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:34am
Good morning I would like to place an order on an Apple Watch series 9 45 mm

Nikkaeunice, 08 Mar. 2024 , 02:36am
Good morning to you too! that would be great, may I kindly ask if you are also adding a new line for the apple watch?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:36am
Yes

Nikkaeunice, 08 Mar. 2024 , 02:39am
That's great! I would love to help you process your order. Actually we have a promotion for new watch line it will be $200.99 off would you like to hear the upfront cost so we can proceed?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:40am
Yes please

Nikkaeunice, 08 Mar. 2024 , 02:42am
Excellent! I am so excited for you to get your new line, please stay connected with me as I make the calculations, sounds good?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:42am
Sounds perfect to me

Nikkaeunice, 08 Mar. 2024 , 02:45am
Marvelous! anything for you Lauramaria!
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Lauramaria Avalos, 08 Mar. 2024 , 02:45am
Thank you so much for bringing that up

Nikkaeunice, 08 Mar. 2024 , 02:49am
You are most welcome! as your agent I want to make sure that you take full advantages of the promotions that T-mobile is offering you!  
  
Here's how the promotion works :  
  
You will take adntage of the $200.99 credit by adding a new line and purchasing apple watch 9 45mm in equipment installment plan.  
  
The $200.99 will be split in to 24 months to lower the monthly payment for the new watch 9.  
  
Estimated calculation :  
  
$22.09 (monthly payment for the watch 9) - $8.37 (monthly credit) = $13.72 (estimated monthly payment for the apple watch 9  
  
Shall we proceed with the order?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:50am
Yes let’s proceed please

Nikkaeunice, 08 Mar. 2024 , 02:50am
Awesome! May I please get your shipping address and email address?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:51am
7324 s san Pedro, los Angeles, California, 90003

Nikkaeunice, 08 Mar. 2024 , 02:52am
Thank you! we really appreciate you for your kind cooperation! may also please know what color do you prefer for the Watch Series 9 45mm?
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Lauramaria Avalos, 08 Mar. 2024 , 02:53am
Yes I would like 64 Gb Starlight Aluminum Starlight Sport Band M/L please

Nikkaeunice, 08 Mar. 2024 , 02:54am
Gladly! that is very good choice of colors! may I also please have your email address?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:55am
Lauramariaavalos@yahoo.com

Nikkaeunice, 08 Mar. 2024 , 02:56am
Thank you! I am processing your order now, may I also please know if you want to include insurance on your apple watch ?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 02:56am
Yes please

Nikkaeunice, 08 Mar. 2024 , 02:58am
I got you! can you please confirm if you want your apple watch to be connected on your line ending 9124?
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Lauramaria Avalos, 08 Mar. 2024 , 02:58am
Yes please

Nikkaeunice, 08 Mar. 2024 , 02:59am
Great! thank you so much for confirming!
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Nikkaeunice, 08 Mar. 2024 , 03:01am
We are one step away on placing your order, the due amount that you need to settle today is around $85.35  
  
It is for the device connection fee for $35 and for the taxes of the watch amounting $50.35 total of $85.35
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Nikkaeunice, 08 Mar. 2024 , 03:01am
Would you like to proceed?
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Lauramaria Avalos, 08 Mar. 2024 , 03:02am
Sorry I had a question can I pick up my device

Nikkaeunice, 08 Mar. 2024 , 03:04am
Yes! you can certainly pick up your device at the store by ordering it online I can provide you the steps to do so, here is a self service option that you can do through the T-mobile app or the web  
  
Create a Pickup In-store order  
  
1. You must selects a device, selects services, and adds them to the cart.  
2. On the Shipping screen, click Change pickup location (magenta font).  
3. Then enter your ZIP code. A list of locations with available inventory displays.  
4. Select a desired pickup location.  
5. Then please wait for a "Ready for Pickup" email. (If not picked up within 48 hours of the notification, the order cancels automatically.)
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Lauramaria Avalos, 08 Mar. 2024 , 03:05am
Thank you so very much for your help

Nikkaeunice, 08 Mar. 2024 , 03:07am
You are so much welcome! If you like you can try and place an order now so I can double check it on your account, is it okay ?
[Read]

Lauramaria Avalos, 08 Mar. 2024 , 03:08am
Thank you so

DOUG HALL

Doug Hall, 08 Mar. 2024 , 12:59am
I’m fine

Doug Hall, 08 Mar. 2024 , 01:00am
Hello

Nikkaeunice, 08 Mar. 2024 , 01:00am
Hi Doug, This is Eunice from T-Mobile, how may I help you?
[Read]

Doug Hall, 08 Mar. 2024 , 01:01am
My bill is wrong again this month.

Nikkaeunice, 08 Mar. 2024 , 01:02am
I see, thank you so much for bringing this information to us, I know how important it is to have your bill right. May I kindly ask what is your expected bill?
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Doug Hall, 08 Mar. 2024 , 01:03am
It keeps changing each month but it should be $80.

Nikkaeunice, 08 Mar. 2024 , 01:04am
Got you on that! may I please know if you have made any changes in your account, like an upgrade or adding a feature or line?
[Read]

Doug Hall, 08 Mar. 2024 , 01:04am
No.

Nikkaeunice, 08 Mar. 2024 , 01:06am
Understood! upon checking your plan, you are currently on Go5G Plus 55+ is that correct?
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Doug Hall, 08 Mar. 2024 , 01:06am
Yes

Nikkaeunice, 08 Mar. 2024 , 01:08am
Thank you so much for that information let me further check your account, so I can explain it to you. Is that alright Doug?
[Read]

Doug Hall, 08 Mar. 2024 , 01:08am
Yes

Nikkaeunice, 08 Mar. 2024 , 01:09am
Thank you! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

Doug Hall, 08 Mar. 2024 , 01:09am
Just the billing amount.

Nikkaeunice, 08 Mar. 2024 , 01:11am
Got it! I am on it now, please bear with me Doug.
[Read]

Doug Hall, 08 Mar. 2024 , 01:13am
Okay

[Privately] Richelle, 08 Mar. 2024 , 01:14am
Upon checking here, Doug, your old plan was Go5G 55 which is $90 and not it is changed to Go 5G 55 plus which is $110 for two lines (the devices are not yet included).
[Sent]

[Privately] Richelle, 08 Mar. 2024 , 01:15am
Would you like to go back to your old plan?
[Sent]

Nikkaeunice, 08 Mar. 2024 , 01:15am
Thank you for waiting Doug, upon checking here, Doug, your old plan was Go5G 55 which is $90 and not it is changed to Go 5G 55 plus which is $110 for two lines (the devices are not yet included). Would you like to go back to your old plan?
[Read]

Doug Hall, 08 Mar. 2024 , 01:17am
No. When I signed up in July or August there was a promotion where 55+ was given credit for the two lines I turned in.

Nikkaeunice, 08 Mar. 2024 , 01:19am
I see! that is good if you have a promotion but may I please confirm if it was a Go5G 55 or a Go5G 55 plus?
[Read]

Doug Hall, 08 Mar. 2024 , 01:22am
When I signed up at the store it was 55+ but for some reason TMobile changed it to 55 and I in Dec, Jan the store and customer service set it back to 55+. The notes from customer service should be in my file.

Nikkaeunice, 08 Mar. 2024 , 01:23am
Alright! thank you for providing me with these information, it is helping me so much to have your cooperation while I am checking in your account.
[Read]

Nikkaeunice, 08 Mar. 2024 , 01:26am
Just to give you further information, Go5G 55 plan cost $80 with auto pay and $90 regular for two lines, since you are currently on Go5G 55 Plus cost $100 with auto pay and $110 regular for two lines that is why your bill is high compared to your last bill. Would you like to go back to your previous plan?
[Read]

Doug Hall, 08 Mar. 2024 , 01:27am
No. I am staying on the 55+ with credit for the special promotion.

Nikkaeunice, 08 Mar. 2024 , 01:30am
Cool! that would be amazing since you are already at a great plan so what I highly suggest is that you enroll at AutoPay to get a $10 discount, would you like to hear more about it?
[Read]

Doug Hall, 08 Mar. 2024 , 01:31am
I’m was in autopay but I had to stop it so I don’t get dinged for what was $144 and is now listedat $134.

Nikkaeunice, 08 Mar. 2024 , 01:34am
Removing auto pay will get your $10 discount removed so your bill will be $144.59 moving forward. Here is a bill breakdown so that you can further understand.  
  
Go5G Plus 55+ -$110.00  
Apple TV+ On Us -$4.99  
Apple TV Discount- (-$4.99)  
TOTAL $110.00  
  
9202  
iPhone SE (3rd gen) - Midnight - 64GB- $17.92  
Apple Activate ID230102- (-$17.92)  
TOTAL $0.00  
  
0983  
iPhone 14 - Midnight - 128GB- $34.59  
  
Taxes and Fees- $0.00  
  
OVERALL TOTAL $144.59
[Read]

Nikkaeunice, 08 Mar. 2024 , 01:35am
Are you sure that you will not be enrolling for auto pay ?
[Read]

Doug Hall, 08 Mar. 2024 , 01:35am
What about my discounts?

Doug Hall, 08 Mar. 2024 , 01:35am
I’m not changing my plan.

Doug Hall, 08 Mar. 2024 , 01:36am
Why did the bill go from $144 to $134?

Doug Hall, 08 Mar. 2024 , 01:37am
If I pay off my phone can I cancel my service with TMobile?

Nikkaeunice, 08 Mar. 2024 , 01:37am
You have a discount since once you applied Auto pay in your plan since from $144 it will go down to $134. Also rest assured your plan will not change once you enroll in auto pay, it is actually a good thing since your bill will go down.
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Doug Hall, 08 Mar. 2024 , 01:38am
Please read: NO NO NO

Nikkaeunice, 08 Mar. 2024 , 01:39am
Got you! we respect your decisions here in T-mobile. As per your bill it will be $144.59 moving forward. Do you any further questions so I can address them for you?
[Read]

Doug Hall, 08 Mar. 2024 , 01:40am
TELL ME THE STEPS NEEDED TO CANCEL MY SERVICE

[Privately] Richelle, 08 Mar. 2024 , 01:40am
I am checking my resources here to ensure that you are getting discounts in your account, Doug.
[Sent]

[Privately] Richelle, 08 Mar. 2024 , 01:41am
I'm sorry to hear that you are planning to cancel your service, T-Mobile cannot afford to lose a valued customer such as yourself. I'll make sure to do the best I can to assist you with everything.
[Sent]

Nikkaeunice, 08 Mar. 2024 , 01:41am
I'm sorry to hear that you are planning to cancel your service, T-Mobile cannot afford to lose a valued customer such as yourself. I'll make sure to do the best I can to assist you with everything. I am checking my resources here to ensure that you are getting discounts in your account, Doug.
[Read]

[Privately] Richelle, 08 Mar. 2024 , 01:44am
I see here that you are getting $13.75 discount for your iPhone 14 for the line 0983 before and with the current bill, this was removed when the plan got changed.  
  
Here's what we can do, Doug, we will put back the discount to take effect in the next bill and the for this current bill, we will adjust $13.75 for the iPhone 14.
[Sent]

Nikkaeunice, 08 Mar. 2024 , 01:44am
I see here that you are getting $13.75 discount for your iPhone 14 for the line 0983 before and with the current bill, this was removed when the plan got changed.  
  
Here's what we can do, Doug, we will put back the discount to take effect in the next bill and the for this current bill, we will adjust $13.75 for the iPhone 14. Will this work for you?
[Read]

Doug Hall, 08 Mar. 2024 , 01:45am
I want to pay what I agreed to when I signed up.

[Privately] Richelle, 08 Mar. 2024 , 01:46am
Got you on that! May I please know what you have agreed upon when you signed up?
[Sent]

Nikkaeunice, 08 Mar. 2024 , 01:47am
Got you on that! May I please know what you have agreed upon when you signed up?
[Read]

Doug Hall, 08 Mar. 2024 , 01:47am
The net, with the promotions, was $80.

Nikkaeunice, 08 Mar. 2024 , 01:50am
Alright! let me check on your promotions. Is that alright? I want to make sure that you definitely get what you signed up for.
[Read]

Doug Hall, 08 Mar. 2024 , 01:51am
Okay

Doug Hall, 08 Mar. 2024 , 01:52am
I’m so tired of the billing changing each morning.

Nikkaeunice, 08 Mar. 2024 , 01:53am
Thank you so much for your patience and allowing to further address your concern, I will do my best to make sure that you will no longer have to worry about your bill changing.
[Read]

Doug Hall, 08 Mar. 2024 , 01:53am
Just tell me the steps needed to cancel TMobile.

[Privately] Richelle, 08 Mar. 2024 , 01:55am
I totally understand you as I am a customer myself, Doug. This is what are are going to do. we are enrolling you to the current promotion for the iPhone 14 and we will put you to Magenta 55.  
  
Moving forward, your bill will become like this  
Magenta 55: 2 lines: $55  
9202: 0 for the iPhone SE  
0983: iPhone 14: $20.84  
  
TOTAL: $75.84
[Sent]

[Privately] Richelle, 08 Mar. 2024 , 01:55am
Does this match your bill expectation?
[Sent]

Nikkaeunice, 08 Mar. 2024 , 01:55am
I totally understand you as I am a customer myself, Doug. This is what are are going to do. we are enrolling you to the current promotion for the iPhone 14 and we will put you to Magenta 55.  
  
Moving forward, your bill will become like this  
Magenta 55: 2 lines: $55  
9202: 0 for the iPhone SE  
0983: iPhone 14: $20.84  
  
TOTAL: $75.84
[Read]

Nikkaeunice, 08 Mar. 2024 , 01:55am
Does this match your bill expectation?
[Read]

Doug Hall, 08 Mar. 2024 , 01:58am
Yes. If that happens it will be fine.

[Privately] Richelle, 08 Mar. 2024 , 02:01am
Thanks for working with me on this, Doug. While we're fixing your bill, (Temp check)
[Sent]

Nikkaeunice, 08 Mar. 2024 , 02:01am
Excellent! I will be happy to assist you with the changes. Thanks for working with me on this, Doug. While we're fixing your bill, do you have any other further concerns ?
[Read]

Doug Hall, 08 Mar. 2024 , 02:02am
Just the bill

[Privately] Richelle, 08 Mar. 2024 , 02:02am
Just to confirn, it will be like this I totally understand you as I am a customer myself, Doug. This is what are are going to do. we are enrolling you to the current promotion for the iPhone 14 and we will put you to Magenta 55.  
  
Moving forward, your bill will become like this  
Magenta 55: 2 lines: $70 (as you have two lines with auto pay)  
9202: 0 for the iPhone SE  
0983: iPhone 14: $20.84  
TOTAL : $90.84
[Sent]

Nikkaeunice, 08 Mar. 2024 , 02:04am
Got you on that! I am working on it now. Please bear with me Doug, thank you so much for your patience and cooperation with me.
[Read]

Doug Hall, 08 Mar. 2024 , 02:04am
Okay

Nikkaeunice, 08 Mar. 2024 , 02:06am
Just to confirn, it will be like this I totally understand you as I am a customer myself, Doug. This is what are are going to do. we are enrolling you to the current promotion for the iPhone 14 and we will put you to Magenta 55.  
  
Moving forward, your bill will become like this  
Magenta 55: 2 lines: $70 (as you have two lines with auto pay)  
9202: 0 for the iPhone SE  
0983: iPhone 14: $20.84 9 we will have the promotion back by escalating this  
TOTAL : $90.84
[Read]

Nikkaeunice, 08 Mar. 2024 , 02:06am
We will be adjusting $43.75 now to meet the expected bill
[Read]

Nikkaeunice, 08 Mar. 2024 , 02:07am
Shall we proceed with this, Doug so that we can do the changes?
[Read]

Doug Hall, 08 Mar. 2024 , 02:07am
Okay. Yes make the changes to

Nikkaeunice, 08 Mar. 2024 , 02:10am
Great! thank you so much for agreeing with this, let me make the changes now for you, Doug. Moving forward your expected bill is $90.84 with auto pay discount, shall we also enroll you in auto pay so you can retain the $90.84 bill ?
[Read]

Doug Hall, 08 Mar. 2024 , 02:10am
Yes

Nikkaeunice, 08 Mar. 2024 , 02:12am
Perfect! would you like me to assist you with enrolling you with your auto pay discount or would you like to take advantage of our self service option?
[Read]

Doug Hall, 08 Mar. 2024 , 02:13am
I will use self service to change to autopay.

Nikkaeunice, 08 Mar. 2024 , 02:14am
Got you Doug! This is a self service option for you to follow, to enroll in AutoPay through self-service, follow these steps:  
  
Via the T-Mobile App:  
  
1. Log in to the T-Mobile app.  
2. Select the MORE tab, select Profile.  
3. Select Billing & Payments, then select AutoPay.  
4. Select Add a card or Add a bank.  
5. Enter the required payment method information, and select Continue.  
6. Select Agree and submit.  
  
Please let me know is it goes well on your end so I can further assist you once you encountered any problems, sounds good?
[Read]

Doug Hall, 08 Mar. 2024 , 02:15am
Okay.

Doug Hall, 08 Mar. 2024 , 02:15am
But I will do it later.

Doug Hall, 08 Mar. 2024 , 02:16am
Did you adjust the plan?

Nikkaeunice, 08 Mar. 2024 , 02:17am
That's okay no worries, for the mean time I will be applying the credit of $43.75 on your account. You will be able to see these changes once I have applied it, as per the plan change I will also be doin it after the credit is applied, how's that sound?
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Doug Hall, 08 Mar. 2024 , 02:19am
Please remember to change the plan.

Nikkaeunice, 08 Mar. 2024 , 02:21am
Yes I will, rest assured that I will be on the process of changing your plan. As per the credit I have already applied it for you. You can refresh your app to see the changes, please let me know if you do ?
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Doug Hall, 08 Mar. 2024 , 02:22am
Yes. The credit is there. Thank you.

[Privately] Macarolyn, 08 Mar. 2024 , 02:25am
Please reply to your customer. Buy time if needed or update your customer on what you are currently doing.  
Send temp check
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Nikkaeunice, 08 Mar. 2024 , 02:26am
That's great! you are most welcome! I really want to appreciate you for being with us for more than 8 months, your faith in us really matters to us. We cherish every bit of it. We have process the plan change to take effect on April 4, 2024 and the re-enrollment for the missing promotion. Since your next will be generated on April 5, 2024 please expect an adjustment again to make sure that your bill will be $90.84
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Nikkaeunice, 08 Mar. 2024 , 02:26am
Did we take care of your reasons for reaching out today completely?
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Doug Hall, 08 Mar. 2024 , 02:27am
Yes. Thanks for all your help. I appreciate your time and support.

Nikkaeunice, 08 Mar. 2024 , 02:29am
You are most welcome! I am happy to be able to resolve your issue. Here in T-Mobile we're glad to assist you regarding your bill change concern. Here is a recap of what we did today:  
  
-We will re-enroll you in auto pay in your end using the self service option  
-We have applied a $43.75 credit in your account  
  
We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help, I am so excited for you to get your new device, good bye for now and have a great rest of your day!
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Doug Hall, 08 Mar. 2024 , 02:30am
It makes my life a lot easier.

Nikkaeunice, 08 Mar. 2024 , 02:30am
I am so glad to hear that! Thank you so much for your cooperation and patience with us Doug. Thank you and be safe! Bye now!
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Doug Hall, 08 Mar. 2024 , 02:31am
Bye.