EXCLUSIONS - refers to a temporary or permanent suspension of contract coverage on an item normally
covered by the contract.
listing period - not active
DTC- currently in listing period
If the item is under the exclusion we cannot offer a service because it is exclusions.
 replacement
(why item put in exclusions:)
- not in good condition
- manufacturer warranty
- not normal wear and tear
 - replacement
- over the contract limit
 exemption:
* if the item is in different unit
How to identify that it is the unit:
* ask proving question
as for the the proving part yo are allowed to document. 
(how do we identify the date of the unit for exclusions)
* Proof of resolution reject- if it is caused by normal wear and tear.