*Hello, Thanks for calling Ticketmaster. My name is Bell, how can I help you today?

*Just to make sure that I got your concerned correctly, you called us because


REFUND: I understand how important it is to get your refund. 
ERROR: I do apologize for the inconvinience that you are encountering right now upon visiting our website

but….

*Don’t worry, I’ll make sure that this will be taken cared of before we end this call.

*Before anything else can I have your name please?

*Just to make sure that I got your concerened correctly, so you ___________, is that right?

*For security purposes, may I have your Billing Zip Code and the Last 4 digits of your purchase card

Resolution

*Just to make sure that I covered everything today, is there anything else that I could help you with?

*For your future needs, feel free to visit our website at www.ticketmaster.com.

*Once again this is Bell, Thanks for reaching out ticket master. Have a great day!