EGift Card Compensation/GC checker
EGC Compensation

I will be happy to do for any trouble this may have caused you is to send you a $<___> e-gift card to use on your next purchase. This can be used online or in the store. It never expires. This will arrive within the next 2 hours. Shall I send it to (CX EMAIL)?  
                 
Sure, let me have it processed real quick. One moment please.

RESOLUTION:
Thank you for your patience. E-gift card has been processed and it will be sent to your email within 2 hours and an email confirmation within an hour. Here is your confirmation number(EGC ORDER NUM).
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Process Egc:
Salesforce - VOC-Case Resolution -> Gift Card/E gift-card -> Enter amount.
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REPLACEMENT GIFT CARD

I am happy to let you know that the new order for your e-gift card has been process with a new order number, XX. You should receive your new e-gift card within 2 hours to your email (XX) and an email confirmation within an hour.
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GIFT CARD RETURN FOR REFUND

I understand that you are worried that you have already thrown your gift card, 
once you initiate a return and the gift card is the payment method, our system will send 
a new gift card to your email address once the return process is complete.
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KA1745

GIFTCARD CHECKER on the website: victoriassecret.com/us/vs/gift-cards

Hi there (name of the cx), I can see you would like to check your gift card balance and I am more than happy to help you check your gift card balance on our website, you will have to enter your gift card number and pin in the gift card fields at checkout to reveal your balance and apply it to your order, or if you are having a hard time checking it you can call (800) 270-8999.
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