COLLECTIONS Spiel

When customer contacts us regarding NCC (Nationwide Credit Corporation, LLC) referral and the BOS shows NIXIE

• If the address the customer provides does not match what is showing in the CBO, pull up a copy of the .pdf of the invoice to determine what address it was mailed to.
• If the customer is providing the address on the .pdf consider the address verified.

• "Our records show an invoice for [$X.XX] was mailed to you on [Insert Date] for [Insert Reason]. The invoice was sent to address you have on file with the DMV. It was returned to us as un-deliverable, and on [Insert Date], it was forwarded to our Collections team. 
• It’s best to deal with payment sooner rather than later, and at this stage you can reach the Collections team at 571-427-4947 or 866-883-4391 from 8:00 a.m. to 8:00 p.m. EST on Monday through Thursday, 9:00 a.m. to 6:00 p.m. EST on Friday and 9:30 a.m. to 1:30 p.m. EST on Saturday to handle this matter."

When customer contacts us regarding NCC (Nationwide Credit Corporation, LLC) referral and not having received an invoice:

• "Our records show that invoices were mailed to you on [Insert Dates]. They were sent to address you have on file with the DMV. When the payment deadline(s) passed, the invoice was forwarded on to Collections."
• "It’s best to deal with payment sooner rather than later, and at this stage you can reach the Collections team at 571-427-4947 or 866-883-4391 from 8:00 a.m. to 8:00 p.m. EST on Monday through Thursday, 9:00 a.m. to 6:00 p.m. EST on Friday and 9:30 a.m. to 1:30 p.m. EST on Saturday to handle this matter."