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Gas Leak Spiel

Hi, Thank you for calling AmeriGas, you're now speaking with Mica, How may I assist you today? / How can I help you today?

I understand this urgent of your calls, since I'm on the line I'll do my very best to solve this problem AND REST ASSURED THAT THIS CONCERN OF YOURS WOULD BE ONE OF OUR TOP PRIORITIES

for me to send your concern to our emergency team, Can I have either your account or phone number please?

how do you want me to address you by the way?

just a quick verification, can you help me pull up your account here, May I have the account name and your delivery address down to the zip code.

and your email that I am seeing here______________ is this still active? and your phone number with the area code________ is your best contact number as of now?

okay, thank you for providing all of this information;.

so I already pulled up your account here in my end so for you to really understand and to be safe,

(➤Gas Leak - Safety Instructions) I am going to read the following instructions and I will need you to confirm if you understand these. Okay?

•Put out all smoking materials and other open flames. •DO NOT turn lights or appliances ON or OFF, or do anything to cause a spark. •Get everyone out of the building immediately and give us a number where you can be reached. Is the number [recite number customer called in on] the number we should use? •Shut off the gas supply at the tank, cylinder, or meter if you feel it is safe to do so. •If you feel uncomfortable or unable to close the container valve or if the leak persists after the valve is closed, please move to a safe location and call 911. •Do you have any questions about these safety instructions? (Safety Information has been provided.)

I already raise this concern of yours in our emergency team, just wait for a couple of minutes for them to assist you, okay? Or you can call immediately to emergency team in your area and rest assured our team will also be deployed in your area to check on the tank.

Is there anything else that I can help you with as of the moment?

just a quick question, May I know if are you satisfied with the service you receive for today?

Thank you for being a valued AmeriGas customer, you stay safe.

➤Gas Leak - Safety Instructions I am going to read the following instructions and I will need you to confirm if you understand these.

•Put out all smoking materials and other open flames. •DO NOT turn lights or appliances ON or OFF, or do anything to cause a spark. •Get everyone out of the building immediately and give us a number where you can be reached. Is the number [recite number customer called in on] the number we should use? •Shut off the gas supply at the tank, cylinder, or meter if you feel it is safe to do so. •If you feel uncomfortable or unable to close the container valve or if the leak persists after the valve is closed, please move to a safe location and call 911. •Do you have any questions about these safety instructions? Safety Information has been provided.