Article KA-03408 - related knowledge article with form links

what say to the customer? im sorry to hear of this issue. I'll be happy to escalate this and someone will get back to u withing 24-48 hours. Please keep any remaining product/containers as we may need u to send those back for further review.

reports of ants/insects in the box does NOT require a red alert: i am very sorry to hear there were insects found in your gift, unfortunately, cometimes they can get into the box during transit. I'll be happy to reship a new gift to ur recipient and send u a savings pass. will that be alright with you?