***************************HYBRID MESSAGING*************************** UNRESPONSIVE - MOVERS/RETENTIONS/OB RETAIN MESSAGING/SALES WEBCHAT//EBB WEBCHAT CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: QUERY: Customer want to RESOLUTION: CX is unresponsive//idle for 15 minutes//No interaction.
***************************HYBRID MESSAGING*************************** MOVERS DISCO CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: Account Number: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer want to cancel due to moving to RESOLUTION: Booked disconnection. Final bill discussed. Advised to return Equipment. NEW ADDRESS: MOVING DATE: DISCO DATE: DISCO REASON: ***************************HYBRID MESSAGING*************************** PP: BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** M&T CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: Customer want to move the service to new address. RESOLUTION: Process house move XXX OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: Contract continuation/New contract PACKAGE: MOVERS FEE: Waived/Applied LIKE FOR LIKE BUTTON: Used/Not Available ***************************HYBRID MESSAGING*************************** PP: OLD ADDRESS: BE: OLD ADDRESS: ***************************HYBRID MESSAGING*************************** BE: NEW ADDRESS: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** QUERY CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A QUERY: Customer want to RESOLUTION: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** RETENTION DISCONNECTION/RECONTRACT/QUERY/OTS CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer wants to OFFERED: £X/month for XTV, X broadband, and X chatter services with XX MESSENGER TOOLKIT: YES RESOLUTION: EFFECTIVE DATE: ***************************HYBRID MESSAGING*************************** PP: BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** OB RETAIN MESSAGING CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer received XXX OFFERED: £X/month for XTV, X broadband, and X chatter services with XX RESOLUTION: ***************************HYBRID MESSAGING*************************** PP: BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** SALES WEBCHAT SALE CID: NEW Account number: Name of the customer: ADDRESS DETAILS: QUERY: The customer wants to join VM RESOLUTION: Processed New Acquisition OTS : SUCCESSFUL/ UNSUCCESSFUL/N.A SOR Number: Email address: Contact number: Install date: WO: O2 Order Reference ID: SIM PACKAGE: PACKAGE OFFERED: £/month for X TV, X Broadband, X Chatter services for 24 months contract, £XX thereafter ***************************HYBRID MESSAGING*************************** BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** EBB WEBCHAT NEW EBB CUSTOMER CID: ACCOUNT NUMBER: Name (AH): ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to join and get EBB RESOLUTION: Processed New Acqui OTS : SUCCESSFUL/ UNSUCCESSFUL/N.A SOR Number: PN: EM: PACKAGE: Essential Broadband for £XX.00/month INSTALL DATE: WO: ***************************HYBRID MESSAGING*************************** BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** EBB WEBCHAT EXISTING EBB CID: ACCOUNT NUMBER: Name (AH): DPA STATUS: PASSED / FAILED DPA TIME STAMP: XXX ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to renew RESOLUTION: Processed Renewal PN STATUS: VERIFIED UPDATED EM STATUS: VERIFIED UPDATED PACKAGE: WO: ***************************HYBRID MESSAGING*************************** BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************
***************************HYBRID MESSAGING*************************** EBB WEBCHAT REGULAR TO EBB CID: ACCOUNT NUMBER: Name (AH): DPA STATUS: PASSED / FAILED DPA TIME STAMP: XXX ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to renew RESOLUTION: Processed Renewal PN STATUS: VERIFIED UPDATED EM STATUS: VERIFIED UPDATED PACKAGE: WO: ***************************HYBRID MESSAGING*************************** BE: ***************************HYBRID MESSAGING*************************** AI SUMMARY: ***************************HYBRID MESSAGING***************************