KEEP SAME SERVICE Thanks for waiting! Just a quick recap, you are getting our Volt 1 GIG fiber Broadband and Phone, for only £36 per month on a new 24-month contract, £88 per month thereafter and your new contract will be activated on 23/01/2026. Any calls (if you have a landline) or PPVs (if you have TV service) made on your account that is out of your agreed service contract will be additional. That's it! Your order is complete! Here's your Work Order Number: WO-76107911, Please take note of this for your future reference. REMOVE SERVICES 30 DAYS Thanks for waiting! Your request has now been completed and just to summarize, your TV service will be disconnected on 20/02/2026. You'll get our Volt250 Fiber Broadband which will be £18 per month on a new 24-month contract, £62 per month thereafter and your new contract will start on 20/02/2026. That's it! Your order is complete! Here's your Work Order Number: WO- 41875318, Please take note of this for your future reference. QUICK START RECAP Thanks for waiting! Just a quick recap, you are getting our M250 Broadband Solus per month on a new 24- month contract, £22 per month thereafter. Your new contract starts the same day your (NEW HUB) has been delivered which is on 21/01/2026. Any calls (if you have a landline) or PPVs (if you have TV service) made on your account that is out of your agreed service contract will be additional. That's it! Your order is complete! Here's your Work Order Number: WO-41846853, Please take note of this for your future reference. -------------------------------------------------------------------------------------------------------------------------------------------BILL--------------------------------------------------------------------------------------------------------------------------------------------- 2 PAYMENTS Since we've made the changes, your next bill which will be due on 9/03/26 will be £5.93 and this includes any pro-rata charges. The bill after that which will be due on 8/04/26 will be £40. 1 CREDIT & 1 PAYMENTS Since we've made the changes, your next bill which will be due on 4/03/26 will be a credit of £14.05-, and this includes any pro-rata charges. The bill after that which will be due on 7/04/26 will be £46.0 PRO- BILL (if BE screen is NOT showing) Just a heads up, your next bill will be prorated. The prorate computation depends on your billing cycle. These are partial charges from the days when you had your old package combined with the days when you had the new one within your billing cycle. You'll also receive an email about the changes. Alright? 2 BILL 1 CREDIT Since we've made the changes, your next bill which will be due on 2/03/26 will be £35.03, and this includes any pro-rata charges your next bill which will be due on 2/04/26 will be a credit of £11.87-, The bill after that which will be due on 5/05/26 will be £22. 3 BILL Just a quick heads-up, since we've made changes, there are 3 bills currently showing on your account: £67.67 due on 2/03/2026 £1.01 due on 31/03/2026 £29 due on 29/04/2026 You might notice that one of the bills is a bit higher than usual. That's because it includes pro-rata charges, a one-time adjustment due to the new package recently added to your account. No worries though! After this, your bill will go back to the new regular monthly amount BAU DISCNNECTION EQUIPMENT RETURN We will require your Virgin equipment back. We will send you our pre-paid packaging for you to return the Virgin Media equipment. Once the equipment is packaged up, please affix the returns label and take it to your local Collect+ point, you can enter your post code here to find your nearest point: https://www.yodel.co.uk/store-locator If you do not return your equipment to us, you may be charged XXX for the replacement cost for all item not returned. In case you didn't receive the return kit in 10 days, kindly visit this link to request another one: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack. All clear with this? DOWNGRADING/UPGRADING Just to set expectations, you may experience slight service interruption since we've changed your Broadband service, your new services will take effect on the date we agreed. Just to confirm if you do choose to downgrade/upgrade in future all you have to do is give us 30 days' notice to make the change. MOVERS There is no penalty cost will charge when you move your account simply connect with our mover's team they will help you in that and you not need to terminate the deal. Thank you, Peter, for your response and I have completely understood your concern so I have checked your account, and you can take the deal for the 24 months. I will explain you the concern that if you move to the new house, you can transfer your account to their and our mover's team will help you in this. If there are no Virgin Media services are in your new home, you can connect with us, and our team will help you in this scenario also. Should I make the deal for you? 2 BILL 1 CREDIT Since we've made the changes, your next bill which will be due on 13/02/26 will be £212.89, and this includes any pro-rata charges your next bill which will be due on 13/03/26 will be a credit of £149.80-, The bill after that which will be due on 5/05/26 will be £26.