Shared note

C.O.I.R: Template Case #:160986559 Order#:1080053524866 Issue: The guest called in because she has 20% coupons discount in online Resolution: As per guest is insisting to refund the coupons, the team member processed 20% coupons cost 69.998 as a one time courtesy.

C.O.I.R: Template Case #:160994171 Order#:9074491478641 Issue: The guest called in because the item he is purchasing is being cancelled and he wants to reorder it but it is marked as sold out. Resolution: The team member assist and educate the guest why is cancelled and since he wants to reorder, it will just transfer it to SLT2

C.O.I.R: Template Case #: 161005205 Reciept# 2-2255-1528-0077-2609-1 Issue: The guest called in because she purchased an item on target store and she said she is being charged by target. Resolution: The team member assist the guest on her concern and it will be transferred in GRS.

C.O.I.R: Template Case #:161008952 Order#: N/A Issue: The guest is calling because she wants to pay the bill through online but she cannot open her account. Resolution: The team member is will educate the guest but she disconnected the call.

C.O.I.R: Template Case #: 161014528 Order#: N/A Issue: The guest called in because she is asking why the certain product is increase in couple of months. Resolution: The team member educate the guest that every item vary from time to time.

C.O.I.R: Template Case #:161017479 Order#: N/A Issue: The guest called in because she asking to place an order but the item she wants cost $149 but the in target.com it cost $229.99 Resolution: The team member educate the guest but still insisting on the price she wants.

Case#: 161011109 Order#: 2284-0912-0072-3069 Retailer: Target Source: website Retailer's Price (as listed): $8.00, $5.00 Price Reflected on Concession Page (Price guest paid): $5.60, $3.50 Issue: The guest called in because she wants to process a price adjustment on her previous purchase. Resolution: The team member assist the guest and transfer to GRS.

Price match:Template Case#: Order#: Retailer: Source: Retailer's Price (as listed): Price Reflected on Concession Page (Price guest paid): Issue: Resolution:

Wrong item: Template Case#: Order#: DPCI/TCIN/UPC from order/packing slip: DPCI/TCIN/UPC of item received: Describe issue: Is there a trend? [Yes/No]: Ship Node: Issue: Resolution:

C.O.I.R: Template Case #:161146309 Order#: N/A Issue: The guest called because she is being charged multiple times in her debit card but she did not purchase anything. The guest do not have any account here in Target.com. Resolution: The team member helped the guest to call the card issuer to know the unfamiliar charges in her card.

C.O.I.R: Template Case #:161148435 Order#: 9180052677987 Issue: The guest is calling because she charged $12 in American Express though she is not receiving the item yet. Resolution: The team member will transfer the call since its for Target Plus while transferring she drop the call. 160957182

C.O.I.R: Template Case #:161152113 Order#: 9080203871493 Issue: The guest called in because he is charge on his Target Gift card though he cancelled the item he is purchasing. Resolution: The team member educate the guest that he is not being charge but he is still insisting so the team member will transfer the call to Target Gift card team.

C.O.I.R: Template Case #:161156527 Order#: N/A Issue: The guest called in because she wants to place an order. Resolution: While the team member is asking her email address, she drop the call. Unable to verify the guest since the call disconnected.

C.O.I.R: Template Case #:161158787 Order#: 9080235354405 Issue: The guest called in because the item tag as pick up but she didn't recieve the item. Resolution: Since the guest is insisting to call for a supervisor about the issue, the team member transfer the call to SLT2.