: Good Afternoon Britton ! How are you doing? I hope you are having a great day today! Thank you so much for patiently waiting on queue and holding on the line. I appreciate you for reaching us. I have read your conversation with our Ally Assist. I am sorry to know that you would like to close your account. Though, I can still assist you with that.

: I am sorry to know that you wanted to close your account. If you do not mind me asking, may I ask why would you like to close you account? 

: I see, I understand and respected your decision. For your concern, we will be needing to create a closure request. I may ask you some information and confirmation for the request. You patience and understanding is highly appreciated!

: Thank you so much for understanding, ____! For us to proceed, please note that interest is calculated and applied before an account is closed.  

We can send any remaining balance by internal transfer, check, ACH to an external bank, or wire transfer. Since we compound daily interest, even when the balance is $0, and all funds have been moved, we must require in the event any interest is owed to you. How would you prefer it to be send to you? 

(INTERNAL) :Absolutely! I can process that! May I have the last four digits of the account, please?

(EXTERNAL) : Absolutely! I can process that! May I have the last four digits of the account and the name of the external bank as well, please?

(MAILING):  Absolutely! I can process that! May I have your Mailing Address, please?

: Perfect! Thank you so much for that, ____! By the way, do you have any one time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be cancelled or updated before the account is closed? 

: Awesome, thank you so much for confirming that ____! May I have your phone number as well, in the event our back office team would communicates with you in regards to this request, please?

(INTERNAL) : Thank you for that once again ___! I do appreciate it! For your confirmation please. Per your request, I am initiating your single electronic funds transfer for $_____, plus $____ accrued interest, from your Ally Bank Savings Account ending in _____, to your Ally Bank Savings Account , ending in _____to begin processing today January _____ , 2024. Is this correct? 

(EXTERNAL) :Thank you for that once again ! I do appreciate it! For your confirmation please. Per your request, I am initiating your single electronic funds transfer for $ 191.42, plus $0.34 accrued interest, from your Ally Bank Savings Account ending in 4999, to your Wells Fargo Bank Savings Account, ending in 3813to begin processing today January 29, 2024. Is this correct?

(MAILING): Per your request, we are going to close your account ending in ____  , and a check will be sent out to you for $ ____ to your mailing address,_____. Is this correct? Please be advised that the delivery of checks would take 7-10 business days. 

; Please be advised about the following, the transfer will take 3-5 business days to complete. 

And if you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. Would you like me to continue?

: Got it. I appreciate you for cooperating with me ___! Your single electronic funds transfer has been initiated. Your reference number is ____. You will get an email once the account has been closed. When or if you log into your online access, the account will stay closed.  

For additional information as well, the closed account will remain visible for 60 days and you will have access to your account Statements and Tax forms for the next 7 years. You can as well call us 24/7 to request the copies for the next 7 years after you closed your account. In addition, after 7 years, closed accounts are purged and anything that was previously able to be viewed in your customer profile will not be visible anymore. 

: Thank you again for cooperating with me ____. I do appreciate your time and patience with me and for staying on the line to process your request. I really appreciate you for reaching us as well. Perhaps, do you have any other concerns that we could discuss today?