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JORGE GARCIA
Jorge Garcia, 09 Mar. 2024 , 02:29am Hello
Jorge Garcia, 09 Mar. 2024 , 02:29am Order status
Nikkaeunice, 09 Mar. 2024 , 02:30am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know your order number? [Read]
Jorge Garcia, 09 Mar. 2024 , 02:31am
71115826898
Nikkaeunice, 09 Mar. 2024 , 02:31am Thank you so much for that Jorge! let me check on that. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:32am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]
Jorge Garcia, 09 Mar. 2024 , 02:32am No, just that for now
Nikkaeunice, 09 Mar. 2024 , 02:35am Alright! I got you on that. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:41am Thank you so much for patiently waiting Jorge! Good news! upon checking your order number I can see here that the status of your order is currently on the way! for further details you can check this link:
Jorge Garcia, 09 Mar. 2024 , 02:41am
Ok
Thanks
AAISHA MUHAMMAD
Nikkaeunice, 09 Mar. 2024 , 02:42am Great! I hope you can get your order soon! may I please know if you have any other questions regarding this concern? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 04:56am Agent please
T-Mobile, 12 Mar. 2024 , 04:56am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 12 Mar. 2024 , 04:57am Let’s work on your request. [Read]
T-Mobile, 12 Mar. 2024 , 04:57am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 12 Mar. 2024 , 04:57am Hi Aaisha, This is Eunice from T-Mobile, how may I help you? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 04:57am
I don’t have 185$ today I can pay something but I don’t have that whole amount
Can I pay less and get an extension until the 22nd?
Nikkaeunice, 12 Mar. 2024 , 04:59am I see. Thanks for letting me know that, Aaisha! We appreciate you being a valuable customer to T-Mobile. I understand what you feel right now as I know things can sometimes be challenging due to unexpected circumstances, May I kindly ask the reason for not being able to pay on the promised date? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 05:00am Unemployment
Nikkaeunice, 12 Mar. 2024 , 05:02am That is really understandable, as an employee myself being unemployed is really difficult when I have bills to pay. Please let me check on your account so I can provide you with an option, sounds good? [Read]
Nikkaeunice, 12 Mar. 2024 , 05:06am What I can humbly suggest is that we pay your minimum payment now so we can set up a new payment arrangement that will be due on the 22nd after your current one falls off any moment now. Shall we proceed with the payment ? [Sent]
[Privately] Richelle, 12 Mar. 2024 , 05:09am wait for the arrangement to be removed by the system and only pay the minimum to be able to set PA [Sent]
[Privately] Richelle, 12 Mar. 2024 , 05:10am Provide long term resolution if possible [Sent]
Aaisha Muhammad, 12 Mar. 2024 , 05:13am I don’t have 185$total
Aaisha Muhammad, 12 Mar. 2024 , 05:13am Today
Aaisha Muhammad, 12 Mar. 2024 , 05:13am That’s why I’m asking can I pay less
Nikkaeunice, 12 Mar. 2024 , 05:14am I understand but I am not asking you to pay the amount in your payment arrangement we are only going to pay for the minimum payment. [Read]
Nikkaeunice, 12 Mar. 2024 , 05:14am Here is what we are going to do we are going to wait for your current arrangement to fall off which can happen now, then we will pay for the $22.85 minimum payment to be eligible for the setting up of new payment arrangement, then we can set your payment arrangement to the 22nd.Will that works for you? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 05:17am Yes please thank you
Nikkaeunice, 12 Mar. 2024 , 05:21am You are most welcome, would you prefer if I give you the self service option of setting up your payment arrangement to save up the $10 support fee of doing the payment arrangement on my end? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 05:23am Yes
Aaisha Muhammad, 12 Mar. 2024 , 05:24am Can I pay the 23$ now?
Nikkaeunice, 12 Mar. 2024 , 05:25am Great! I appreciate you trying to keep up with your bills and wanting to pay now but I may humbly suggest that we wait for the current arrangement to fall off, because unless the arrangement is still active we cannot set up a new one. [Read]
Nikkaeunice, 12 Mar. 2024 , 05:26am As per the self service option of setting up your new payment arrangement, follow theses steps : Tap BILL. Scroll to and tap Make a payment. Select the amount to pay, the date to make the payment on, and the payment method. Tap Agree and Submit. Are we clear on this? [Read]
Aaisha Muhammad, 12 Mar. 2024 , 05:28am Yas agree
Aaisha Muhammad, 12 Mar. 2024 , 05:28am Thank you
Nikkaeunice, 12 Mar. 2024 , 05:29am You are most welcome Aaisha! While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]
Aaisha Muhammad, 12 Mar. 2024 , 05:34am No thank you have a great day
Nikkaeunice, 12 Mar. 2024 , 05:35am I got you on that Aaisha! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Received]
Nikkaeunice, 12 Mar. 2024 , 05:50am Thank you so much for answering my call Aaisha! Here in T-Mobile we're glad to assist you regarding your payment arrangment We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]
N/A, 13 Mar. 2024 , 01:06am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]
DAVID TOMLINSON
David Tomlinson, 13 Mar. 2024 , 01:06am Next pmt due 03/20…why no service available?
T-Mobile, 13 Mar. 2024 , 01:06am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 13 Mar. 2024 , 01:07am Let’s work on your request. [Read]
T-Mobile, 13 Mar. 2024 , 01:07am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 13 Mar. 2024 , 01:07am Hi David, This is Eunice from T-Mobile, how may I help you? [Read]
Nikkaeunice, 13 Mar. 2024 , 01:13am Upon checking your account David I can see here that your lines are currently active, so rest assured that there are no service interruption within suspension. May I kindly ask what error you are receiving on your end so we can do basic troubleshooting? [Read]
David Tomlinson, 13 Mar. 2024 , 01:22am When I try to call out it goes directly to TMobile payment line
Nikkaeunice, 13 Mar. 2024 , 01:24am May I kindly ask if only the call is interrupted? [Sent]
Nikkaeunice, 13 Mar. 2024 , 01:58am Hello David, I am still here and I would like to help you out with your concern because I know how important it is to have your service working, May I please ask which line number is being interrupted so I can thoroughly check it on my end? [Sent]
MICHAEL MORGAN
iOS Messages User ccca0, 13 Mar. 2024 , 01:18am Can you please push my promotion through so I can use it? I need it
T-Mobile, 13 Mar. 2024 , 01:18am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 13 Mar. 2024 , 01:18am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
T-Mobile, 13 Mar. 2024 , 01:18am Let’s work on your request. [Received]
T-Mobile, 13 Mar. 2024 , 01:18am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]
T-Mobile, 13 Mar. 2024 , 01:18am [Rich Content] [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:18am Yes
T-Mobile, 13 Mar. 2024 , 01:18am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]
T-Mobile, 13 Mar. 2024 , 01:18am [Rich Content] [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:18am User selected: I’m a customer
T-Mobile, 13 Mar. 2024 , 01:18am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:18am Ok
Nikkaeunice, 13 Mar. 2024 , 01:19am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. To further help you can you please answer the authentication form. Thank you! [Received]
T-Mobile, 13 Mar. 2024 , 01:19am [Rich Content] [Received]
T-Mobile, 13 Mar. 2024 , 01:20am Login successful! [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:20am Thanks
iOS Messages User ccca0, 13 Mar. 2024 , 01:20am Hey Eunice
iOS Messages User ccca0, 13 Mar. 2024 , 01:20am Can you push my promo through? I’m broke and need money. It’s my $200 online visa or something like that
Nikkaeunice, 13 Mar. 2024 , 01:21am Thank you so much for answering the form Michael! Can I kindly ask which promotion you are referring to? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:21am Yes it’s this one
iOS Messages User ccca0, 13 Mar. 2024 , 01:21am [Image]
Nikkaeunice, 13 Mar. 2024 , 01:22am Thank you so much for giving me that information Michael, let me further check this promotion for you so I can help you out. Sounds good? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:22am Yes thanks Eunice
Nikkaeunice, 13 Mar. 2024 , 01:24am You are most welcome! [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:30am How’s your day
Nikkaeunice, 13 Mar. 2024 , 01:31am I am doing great thank you so much for asking Michael! How about you, how's your day going so far? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:31am I am doing fine also. Would be a bit better if I can finally use my promotion lol I’ve been waiting for a while
Nikkaeunice, 13 Mar. 2024 , 01:34am That's great to hear! I have finally see the promotion that you are eligible with, what I can ask you to do is to submit for a rebate on:
promotions.t-mobile.com
using the code 240168 within 30 days of receiving your new device. You must maintain service for 60 days after redemption. Will this work for you? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:34am I already did all of this
Nikkaeunice, 13 Mar. 2024 , 01:35am I see thank you so much for submitting the form, may I ask when were you able to submit it? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:36am On march 4th. Look at the photo again it’ll tell you the day submitted
Nikkaeunice, 13 Mar. 2024 , 01:37am Thank you again Michael! I can assure you that you're rebate application is already in progress, although just to set proper expectation with you, rebate processing may take up to 60 days from submission. Once approved, you should receive a text message or email with your virtual card within seven business days. Am I able to answer your questions? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:38am Ok
iOS Messages User ccca0, 13 Mar. 2024 , 01:38am I was asking if you could speed it up.
Nikkaeunice, 13 Mar. 2024 , 01:40am The best thing I could do for you is to leave a note on your account stating the needs for the speed up, but I can't hold any promises because the rebate processing depends on the system. Will that works for you? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:41am Yes please
iOS Messages User ccca0, 13 Mar. 2024 , 01:41am I appreciate that
Nikkaeunice, 13 Mar. 2024 , 01:44am Consider it done! Michael. While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:44am That is all. Nothing else
Nikkaeunice, 13 Mar. 2024 , 01:48am Im glad to hear that! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:49am Great service!
Nikkaeunice, 13 Mar. 2024 , 01:50am You are a great customer too Michael! We appreciate you here at T-mobile. Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. [Received]
Nikkaeunice, 13 Mar. 2024 , 01:50am Did we take care of your reasons for reaching out today completely? [Received]
iOS Messages User ccca0, 13 Mar. 2024 , 01:58am Yes I appreciate your time and help
Nikkaeunice, 13 Mar. 2024 , 01:59am We appreciate your time and cooperation with us Michael, Here in T-Mobile we're glad to assist you regarding your rebate process update. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! bye bye for now Michael~! [Received]
KATIE WILSON
N/A, 13 Mar. 2024 , 01:01am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]
Katie Wilson, 13 Mar. 2024 , 01:01am I need help posting over my old number to this phone please
Katie Wilson, 13 Mar. 2024 , 01:01am Porting
T-Mobile, 13 Mar. 2024 , 01:01am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 13 Mar. 2024 , 01:01am Let’s work on your request. [Read]
T-Mobile, 13 Mar. 2024 , 01:01am [Rich Content] [Read]
Katie Wilson, 13 Mar. 2024 , 01:01am No
T-Mobile, 13 Mar. 2024 , 01:01am [Rich Content] [Read]
Katie Wilson, 13 Mar. 2024 , 01:01am My phone or device
T-Mobile, 13 Mar. 2024 , 01:01am [Rich Content] [Read]
Katie Wilson, 13 Mar. 2024 , 01:01am Technical support
T-Mobile, 13 Mar. 2024 , 01:01am I can help with device support or internet support. Which device type do you need to troubleshoot? [Read]
Katie Wilson, 13 Mar. 2024 , 01:02am device
T-Mobile, 13 Mar. 2024 , 01:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Katie Wilson, 13 Mar. 2024 , 01:02am Ok
Nikkaeunice, 13 Mar. 2024 , 01:03am Hi Katie, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please ask which line would you like the port in to happen? [Read]
[Privately] Richelle, 13 Mar. 2024 , 01:08am ask if she would like to replace the number 5029 [Sent]
Nikkaeunice, 13 Mar. 2024 , 01:09am I would love to help you out with your concern, may I kindly ask if the port in would be in the line number ending 5029? [Read]
Katie Wilson, 13 Mar. 2024 , 01:20am No, 5763
Katie Wilson, 13 Mar. 2024 , 01:22am [Image] This is the information to transfer from the old carrier to this one
Nikkaeunice, 13 Mar. 2024 , 01:23am Thank you so much for that information let me check this out for you. Alright? [Read]
Katie Wilson, 13 Mar. 2024 , 01:30am Okay thank you
Nikkaeunice, 13 Mar. 2024 , 01:32am You are most welcome! please bear with me I am still working on it. [Read]
Nikkaeunice, 13 Mar. 2024 , 01:39am Hello there Katie! Upon checking your account I can see here that you are currently having the port-in in progress, May I ask when did you process the port-in? [Read]
Katie Wilson, 13 Mar. 2024 , 01:47am Over 24 hours ago which they said it would only take 24 hours
Nikkaeunice, 13 Mar. 2024 , 01:49am May I kindly ask if it is for a landline number? [Read]
Nikkaeunice, 13 Mar. 2024 , 01:49am I understand your concern and I wish to provide you with answers as quickly as possible! [Sent]
[Privately] Richelle, 13 Mar. 2024 , 02:08am Got you, Katie! May I please know who is the billing responsible party in your account so that we can transfer over for the port in request? it says here in the memo that we need to speak with the account owner to proceed. [Sent]
Nikkaeunice, 13 Mar. 2024 , 02:09am Got you, Katie! May I please know who is the billing responsible party in your account so that we can transfer over for the port in request? it says here in the memo that we need to speak with the account owner to proceed. [Read]
Katie Wilson, 13 Mar. 2024 , 02:19am Pamela Hettel
Katie Wilson, 13 Mar. 2024 , 02:19am My mom
Katie Wilson, 13 Mar. 2024 , 02:20am And no it’s for a cell phone
[Privately] Richelle, 13 Mar. 2024 , 02:21am Is it alright to contact the billing responsible party for a quick transfer to number transfer center so that the port in request for the line 5086 will commence? [Sent]
Nikkaeunice, 13 Mar. 2024 , 02:22am Is it alright to contact the billing responsible party for a quick transfer to number transfer center so that the port in request for the line 5086 will commence? [Read]
Katie Wilson, 13 Mar. 2024 , 02:23am Yes!
Nikkaeunice, 13 Mar. 2024 , 02:27am Alright! May i please have the number that I can contact them with? [Read]
Nikkaeunice, 13 Mar. 2024 , 02:46am Hello Katie! I am still here and would like to help you with your port-in request, May I please have the number so I can contact you? [Read]
Katie Wilson, 13 Mar. 2024 , 02:47am 9125413792
Katie Wilson, 13 Mar. 2024 , 02:47am That is Pamela’s number for her authorization
Nikkaeunice, 13 Mar. 2024 , 02:50am Thank you so much for that I will be calling that number now, please wait for my call. Thank you! [Read]
Katie Wilson, 13 Mar. 2024 , 02:53am Okay
Nikkaeunice, 13 Mar. 2024 , 02:56am Thank you so much for answering my calls Katie. I will be staying in the chat to check if things are active. [Read]
Nikkaeunice, 13 Mar. 2024 , 03:05am Can you please let me know if your talk went well with the Number Transfer Center? [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:24am Hi Katie! I can see here on your account that your number is already ported-in, Thank you so much for your patience and efforts in resolving this concern of yours with us. We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]
ELIZABETH CARDENAS
iOS Messages User 9c537, 13 Mar. 2024 , 01:10am Hi, I was wondering if I would be able to get an internet connection ?
T-Mobile, 13 Mar. 2024 , 01:10am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 13 Mar. 2024 , 01:10am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
T-Mobile, 13 Mar. 2024 , 01:10am Let’s work on your request. [Received]
T-Mobile, 13 Mar. 2024 , 01:10am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]
T-Mobile, 13 Mar. 2024 , 01:10am [Rich Content] [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:11am User selected: I’m a customer
T-Mobile, 13 Mar. 2024 , 01:11am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]
T-Mobile, 13 Mar. 2024 , 01:11am [Rich Content] [Received]
T-Mobile, 13 Mar. 2024 , 01:13am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:13am Hi, I was wondering if I would be able to get an internet connection ?
Nikkaeunice, 13 Mar. 2024 , 01:14am Hi Elizabeth, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Just to confirm you would like to get a home internet is that correct? [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:20am Yes, well would it be something I can take it when I travel ?
Nikkaeunice, 13 Mar. 2024 , 01:24am Sure! I'll gladly check out our available service for your request, would that be alright? [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:25am Yes
Nikkaeunice, 13 Mar. 2024 , 01:26am Alright please bear with me while I check on it! [Received]
Nikkaeunice, 13 Mar. 2024 , 01:27am Just to confirm may I ask which country you will be travelling to? [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:28am It will be within the US but out of state to Tennessee
Nikkaeunice, 13 Mar. 2024 , 01:31am I see that sounds exciting! I asked because we have certain device that is applicable for certain countries. Thank you so much for that information let me check on this for you. [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:32am Thank you
Nikkaeunice, 13 Mar. 2024 , 01:34am You are most welcome Elizabeth! [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:38am Loved “You are most welcome Elizabeth!”
Nikkaeunice, 13 Mar. 2024 , 01:43am Hello Elizabeth I am still here checking on the best option for you. May I kindly ask how much data do you need? [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 01:44am What would be the options ?
Nikkaeunice, 13 Mar. 2024 , 01:49am I will be listing it for you please wait a moment. [Received]
Nikkaeunice, 13 Mar. 2024 , 01:54am
Thank you so much for patiently waiting Elizabeth, we have available hotspot for these GB, available May I kindly ask what are your usual apps that you used so we can determine which is the most suitable option for you?
Mobile Internet 5GB - (TE) - $20.00
Mobile Internet 10GB - (TE) -$30.00
Mobile Internet 30GB - (TE)- $45.00
Mobile Internet 50GB - (TE)- $50.00
[Received]
iOS Messages User 9c537, 13 Mar. 2024 , 02:13am Would the 50GB last long ?
Nikkaeunice, 13 Mar. 2024 , 02:18am Yes it will last for a long time. [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 02:19am How much would it be to add that one ?
Nikkaeunice, 13 Mar. 2024 , 02:19am Just to set proper expectation with you, it will depend on the usage too. [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 02:19am Yes I understand thank you
Nikkaeunice, 13 Mar. 2024 , 02:22am You are most welcome! It will be $50.00 for the Mobile Internet 50GB - (TE [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 02:33am Is there any other fees ?
Nikkaeunice, 13 Mar. 2024 , 02:38am I will check that out for you, please stay connected! Thank you. [Received]
iOS Messages User 9c537, 13 Mar. 2024 , 02:43am Thank you
Nikkaeunice, 13 Mar. 2024 , 02:44am
Thank you so much for waiting, Upon checking here the upfront cost today will be:
Device Connection charge- $5.00
Taxes and Fees: $16.75
TOTAL:$21.75
Your monthly Bill will be:
Plan (50GB Mobile Internet)- $55.00
device (JEXtream® RG2100 5G Mobile Hotspot N/A
Equipment Installment Plan)- $8.25
discounts- (-$5.00)
TOTAL:$58.25
[Received]
Nikkaeunice, 13 Mar. 2024 , 02:44am Would you like to proceed with the payment? [Received]
Nikkaeunice, 13 Mar. 2024 , 03:03am Hi there Elizabeth I am still here and would love to help you out with purchasing your Hotspot for your travel, will you consider the option I have provided? [Received]
SUREIA AHMED
Sureia Ahmed, 13 Mar. 2024 , 02:04am I need assistance with changing my mailing address
T-Mobile, 13 Mar. 2024 , 02:04am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 13 Mar. 2024 , 02:04am Let’s work on your request. [Read]
T-Mobile, 13 Mar. 2024 , 02:04am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 13 Mar. 2024 , 02:06am Hi Sureia, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please ask what is the mailing address you would like to have? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:07am 9733 Clagett Farm Dr. Potomac, MD 20854
Sureia Ahmed, 13 Mar. 2024 , 02:08am Are you there?
Nikkaeunice, 13 Mar. 2024 , 02:08am Thank you so much for that information, and yes I am still here. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:09am Can you assit with changing my mailing address?
Nikkaeunice, 13 Mar. 2024 , 02:10am Yes absolutely! I will begin the process now so you can go on with your day. [Sent]
[Privately] Richelle, 13 Mar. 2024 , 02:10am send otp [Sent]
Nikkaeunice, 13 Mar. 2024 , 02:10am I will be sending a One Time Pin in your number ending 9092, would you be able to receive it now? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:12am Yes
Nikkaeunice, 13 Mar. 2024 , 02:13am Your One-time PIN was successfully sent. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:13am 347253
Sureia Ahmed, 13 Mar. 2024 , 02:14am 347352
Nikkaeunice, 13 Mar. 2024 , 02:14am Thank you so much for that! I have verified your account already~! [Read]
Nikkaeunice, 13 Mar. 2024 , 02:15am I will now process the change. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:15am Ok. Thanks
Sureia Ahmed, 13 Mar. 2024 , 02:15am Will the change reflect on my next billing statement? And when is that? 3/16?
Nikkaeunice, 13 Mar. 2024 , 02:18am You are most welcome! I have successfully change your address, and yes the changes will reflect on your next billing statement. [Read]
Nikkaeunice, 13 Mar. 2024 , 02:18am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:18am
When is
My next billing statement?
Nikkaeunice, 13 Mar. 2024 , 02:20am It will be on the 16th, do you have any further questions regarding this? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:20am Sales question. Can you assist?
Nikkaeunice, 13 Mar. 2024 , 02:21am Sure thing! how can I help you in regards to that? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:22am
-
Is there a better rate for the plan I have?
-
What is the cost of if I add another line?
Nikkaeunice, 13 Mar. 2024 , 02:24am Good question Sureia! AS per checking your account you are currently on the Magenta plan, to further look for a better plan may I ask for your reference? [Read]
Nikkaeunice, 13 Mar. 2024 , 02:24am Also for the cost of adding a line will depend on which rate plan you will be adding. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:26am Reference?
Nikkaeunice, 13 Mar. 2024 , 02:26am We have the Magenta MAX that is $65 per line with auto pay. The Magenta MAX plan offers a range of features. Here are some key details:
Unlimited Talk & Text
Unlimited High-Speed Data on T-Mobile's 5G & 4G LTE network
Unlimited Premium Data (you won't be prioritized lower because of data usage)
40GB of high-speed mobile hotspot data included
Video Streaming Quality: Up to 4K UHD (must be activated)
International benefits: Canada and Mexico included, International Roaming (MAX / Ultimate experience), and Stateside International Unlimited Texting
Entertainment: Netflix on Us, Apple TV+ On Us
[Read]
Nikkaeunice, 13 Mar. 2024 , 02:26am Sorry about that i mean your preference, do you have a features that you have in mind? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:29am
How is Magneta MAX different from
What I current have ?
Nikkaeunice, 13 Mar. 2024 , 02:32am That is a great question let me check on that for you, please give me a few minutes, is that alright? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:33am Ok
Nikkaeunice, 13 Mar. 2024 , 02:37am Thank you for your patience Sureia here is the comparison for Magenta MAX and Magenta [Read]
Nikkaeunice, 13 Mar. 2024 , 02:37am
Magenta MAX
-Premium Data / Data Prioritization: Unlimited Data
-Mobile Hotspot: 40GB high-speed, then unlimited at 3G speed
-Video Streaming Quality: Up to 4K UHD (must be activated)
-International Roaming: Unlimited text in 215+ countries and destinations, 5GB High Speed in 11 countries
-T-Mobile In-Flight Connection:Unlimited full flight
-Yearly Upgrade:Yes
-Canada & Mexico:Unlimited Talk and Text, 15GB High-speed data (256kpbs after)
Magenta MAX
-Premium Data / Data Prioritization: 100GB
-Mobile Hotspot: 5GB high-speed, then unlimited at 3G speed
-Video Streaming Quality: Optimized at 480p
-International Roaming:Data Barred, Unlimited text in 215+ countries and destinations
-T-Mobile In-Flight Connection:4 full flights, then 1hr sessions
-Yearly Upgrade:No
-Canada & Mexico:Unlimited Talk and Text, 10GB High-speed data (128kpbs after)
[Read]
Sureia Ahmed, 13 Mar. 2024 , 02:41am Both are labeled Megenta Max
Sureia Ahmed, 13 Mar. 2024 , 02:41am Which one is just Megenta? The one that I currently have?
Nikkaeunice, 13 Mar. 2024 , 02:43am I am sorry about that error, the one in the bottom is the Magenta Plan [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:44am Is that the one I have?
Nikkaeunice, 13 Mar. 2024 , 02:44am Yes that is correct, and the Magenta MAX is what I am currently offering you. Would you like to consider this plan? [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:46am It looks like Magenta Max is superior and costs less
Sureia Ahmed, 13 Mar. 2024 , 02:47am Can I switch to Megenta Max for my existing line?
Nikkaeunice, 13 Mar. 2024 , 02:49am Sure thing! I can definitely help you with that, also to provide you with information, if you are adding a new line your cost will be $140 w/ AutoPay / $150 Regular for two lines. [Read]
Sureia Ahmed, 13 Mar. 2024 , 02:52am I would like to hold off on the 2nd line for now
Sureia Ahmed, 13 Mar. 2024 , 02:52am 2nd line, will not be used much. It is only for incoming calls. What is the most basic line for that? Or am I better off getting a separate line?
[Privately] Richelle, 13 Mar. 2024 , 02:58am
I would just like to clarify that the Magenta Max is $85 with auto pay discount, Sureia. It becomes less when you add two or more lines.
for example, if you add another line, the magenta max overall charge is $140 with auto pay which it makes $70 only per line.
[Sent]
Sureia Ahmed, 13 Mar. 2024 , 02:59am Hello are you still there?
Nikkaeunice, 13 Mar. 2024 , 02:59am
I would just like to clarify that the Magenta Max is $85 with auto pay discount, Sureia. It becomes less when you add two or more lines.
for example, if you add another line, the magenta max overall charge is $140 with auto pay which it makes $70 only per line. Shall we still proceed with the upgrade?
[Read]
[Privately] Richelle, 13 Mar. 2024 , 03:00am Once you add a new line, Sureia, both lines will be on Magenta max and you will only be paying $140. [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:02am Once you add a new line, Sureia, both lines will be on Magenta max and you will only be paying $140. Magenta MAX also have unlimited talk and text so it will be suited for your incoming calls. Would you like to proceed with this? [Read]
Sureia Ahmed, 13 Mar. 2024 , 03:02am Is $140 includes taxes and fees?
Sureia Ahmed, 13 Mar. 2024 , 03:03am Do both plans include Netflix and Apple tv ?
Nikkaeunice, 13 Mar. 2024 , 03:03am Yes the taxes and fees are already included on the Magenta MAX. [Read]
Nikkaeunice, 13 Mar. 2024 , 03:04am Good question! That is correct, Magenta MAX includes Netflix on Us and Apple TV+ on Us. [Read]
Nikkaeunice, 13 Mar. 2024 , 03:05am Would you like to proceed? [Read]
Sureia Ahmed, 13 Mar. 2024 , 03:11am Magenta also includes the entertainment?
Nikkaeunice, 13 Mar. 2024 , 03:13am Yes, but in order to get the Netflix On Us you need to have 2 lines under Magenta and for the Apple TV+ it will be available for only 6 months. [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:13am How would you like us to proceed with this? [Read]
[Privately] Maryrose, 13 Mar. 2024 , 03:14am
Sandwich method please, use positive scripting moving forward [Sent]
Sureia Ahmed, 13 Mar. 2024 , 03:16am I need to think about this and check with other curriers. Thank you for your time and for your help
[Privately] Richelle, 13 Mar. 2024 , 03:19am Hi, Sureia! Upon checking the account, you are also eligible to be on Magenta max 55 which is $65 with auto pay. This has the same function as Magenta Max regular plan. [Sent]
[Privately] Richelle, 13 Mar. 2024 , 03:19am Would you like to consider this option? [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:19am Hi, Sureia! Upon checking the account, you are also eligible to be on Magenta max 55 which is $65 with auto pay. This has the same function as Magenta Max regular plan. Would you like to consider this option? [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:27am The Magenta MAX 55+ has the same features like the Magenta MAX, you will only be paying $65 per line and $90 per two lines, would you consider this? [Read]
Sureia Ahmed, 13 Mar. 2024 , 03:35am I would consider that. I have a new business. The 2nd line will be for business use only. Can I have it under my business name? If someone searches the number the business name works come up instead of my name
Nikkaeunice, 13 Mar. 2024 , 03:39am I am glad that you are considering it! Yes we can definitely do it, but for adding a line under a business account can be processed on the store, you only need the credentials for it. [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:44am Would you like us to proceed with the upgrade and add a lin, Sureia? [Sent]
MICHAEL BIRDSONG
N/A, 13 Mar. 2024 , 03:32am Hola. ¿Cómo podemos ayudarte hoy? [Sent]
Visitor, 13 Mar. 2024 , 03:32am English
T-Mobile, 13 Mar. 2024 , 03:32am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 13 Mar. 2024 , 03:33am Let’s work on your request. [Read]
T-Mobile, 13 Mar. 2024 , 03:33am [Rich Content] [Read]
Visitor, 13 Mar. 2024 , 03:33am Yes, I am a customer!
T-Mobile, 13 Mar. 2024 , 03:33am [Rich Content] [Read]
Visitor, 13 Mar. 2024 , 03:33am I'm already logged in
T-Mobile, 13 Mar. 2024 , 03:33am Please log in using your T-Mobile account so I can help you with your request. [Read]
T-Mobile, 13 Mar. 2024 , 03:33am [Rich Content] [Read]
T-Mobile, 13 Mar. 2024 , 03:33am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 13 Mar. 2024 , 03:34am Hi Michael, This is Eunice from T-Mobile, how may I help you? [Read]
Visitor, 13 Mar. 2024 , 03:35am How much would it cost me to add a phone, a line for the phone, and home Internet
Visitor, 13 Mar. 2024 , 03:37am Hello. Habla engles
Nikkaeunice, 13 Mar. 2024 , 03:37am Thank you so much for asking! I am so excited for you to add a new line. As per the price, may I kindly ask what is the plan you would like to have? [Read]
Visitor, 13 Mar. 2024 , 03:38am Can I add it to my plan
Nikkaeunice, 13 Mar. 2024 , 03:40am You want to add a line with Magenta MAX Military, is that correct! [Read]
Nikkaeunice, 13 Mar. 2024 , 03:40am ?* [Read]
Visitor, 13 Mar. 2024 , 03:40am Yes
Visitor, 13 Mar. 2024 , 03:40am And home Internet
Nikkaeunice, 13 Mar. 2024 , 03:41am We can definitely do that! may I kindly ask if you are going to have a new phone purchased or do you have your own device? [Read]
Nikkaeunice, 13 Mar. 2024 , 03:42am As for the home internet, may I kindly ask the exact address on where you want it to be installed [Read]
[Privately] Richelle, 13 Mar. 2024 , 03:50am 4 lines: $140 w/ AutoPay / $160 Regular
$20 difference with auto pay / $25 without [Sent]
Nikkaeunice, 13 Mar. 2024 , 03:54am Michael I am still here and would like to process your request, if you wish to add a line the cost will be:
4 lines: $140 w/ AutoPay / $160 Regular
$20 difference with auto pay / $25 without
This is under the Military plan, shall we proceed with this? [Sent]
Nikkaeunice, 13 Mar. 2024 , 04:00am It seems like you are currently busy the process the add a line you can follow these steps:
To add a line of service using the T-Mobile app or My T-Mobile, follow these steps:
- Log in to the T-Mobile app or My T-Mobile.
- If you're using the app, tap SHOP, and then tap Add a line. If you're using My T-Mobile, click Add a person or device to my account in the “I want to…” section.
- Select Add a person or device to my account.
- Choose Phone, Tablet, or Smart watch for your new line.
- Choose your device, color, memory variant, and pricing option, and select Add to a new line. [Sent]
HELENA PIORKOWSKA
iOS Messages User 7359b, 13 Mar. 2024 , 03:48am Hi
T-Mobile, 13 Mar. 2024 , 03:48am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 13 Mar. 2024 , 03:48am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
T-Mobile, 13 Mar. 2024 , 03:48am In a few words, what would you like to do today? [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 03:49am Can you switch my data plan to the $25?
T-Mobile, 13 Mar. 2024 , 03:49am Let’s work on your request. [Received]
T-Mobile, 13 Mar. 2024 , 03:49am Verifying your login status: [Received]
T-Mobile, 13 Mar. 2024 , 03:49am [Rich Content] [Received]
T-Mobile, 13 Mar. 2024 , 03:49am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 03:49am I payed it but my previous plan was $35
iOS Messages User 7359b, 13 Mar. 2024 , 03:49am This time I payed just $25
Nikkaeunice, 13 Mar. 2024 , 03:50am Hi Helena, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received]
T-Mobile, 13 Mar. 2024 , 03:51am Click here to access our secure forms: https://t-mo.cc/8u7btesi30 [Received]
Nikkaeunice, 13 Mar. 2024 , 03:51am Kindly fill out his form so we can access your account, please let me know once your are done, is that alright? [Received]
T-Mobile, 13 Mar. 2024 , 03:51am Form Submitted [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 03:51am I did
Nikkaeunice, 13 Mar. 2024 , 03:53am Thank you so much for answering the form, let me quickyly pull up your account. [Received]
Nikkaeunice, 13 Mar. 2024 , 03:56am While I am working on your account, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Received]
Nikkaeunice, 13 Mar. 2024 , 03:59am We are one step away from changing your plan, ay I kindly ask if you want the effective date to be today or in your next billing cycle which is on 03/30/2024 ? [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 04:00am Did you do that yet?
iOS Messages User 7359b, 13 Mar. 2024 , 04:00am Did you do that yet?
Nikkaeunice, 13 Mar. 2024 , 04:01am Not ye, I am still waiting for your approval. [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 04:01am Today please
iOS Messages User 7359b, 13 Mar. 2024 , 04:01am Because I really need my data ASAP
Nikkaeunice, 13 Mar. 2024 , 04:01am Alright! I got you on that Helena! [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 04:01am Thank you!
Nikkaeunice, 13 Mar. 2024 , 04:03am You are most welcome Helena! I have successfully submitted your order, your order confirmation is #CTLD40ZXY91355, May I kindly ask if you have further questions? [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 04:04am Thank you!!!
iOS Messages User 7359b, 13 Mar. 2024 , 04:04am Is it active from today till April 12?
iOS Messages User 7359b, 13 Mar. 2024 , 04:04am Or I have to pay again on March 30?
Nikkaeunice, 13 Mar. 2024 , 04:08am You are welcome! let me check on that for you. [Received]
Nikkaeunice, 13 Mar. 2024 , 04:11am Thank your for waiting Helena, upon checking here you wont need to pay on the 30th since your plan is already the $25 so yes that is correct, your plan will be active until the April 12th. Do you have any other questions? [Received]
iOS Messages User 7359b, 13 Mar. 2024 , 04:19am Ok
iOS Messages User 7359b, 13 Mar. 2024 , 04:19am Thank you so much for your help and time!
Nikkaeunice, 13 Mar. 2024 , 04:22am You are so much welcome! Did we take care of your reasons for reaching out today completely? [Received]
MIGUEL SALAZAR RAMOS
iOS Messages User f970c, 13 Mar. 2024 , 04:15am Hi I was wondering if I can get Vix premium again
T-Mobile, 13 Mar. 2024 , 04:15am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 13 Mar. 2024 , 04:15am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:15am For free
T-Mobile, 13 Mar. 2024 , 04:15am I’d be happy to help you with this. But first, I need to know if you’re currently a T-Mobile customer. [Received]
T-Mobile, 13 Mar. 2024 , 04:15am Let’s work on your request. [Received]
T-Mobile, 13 Mar. 2024 , 04:15am [Rich Content] [Received]
T-Mobile, 13 Mar. 2024 , 04:15am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]
T-Mobile, 13 Mar. 2024 , 04:15am [Rich Content] [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:15am User selected: I’m a customer
T-Mobile, 13 Mar. 2024 , 04:15am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]
T-Mobile, 13 Mar. 2024 , 04:15am [Rich Content] [Received]
T-Mobile, 13 Mar. 2024 , 04:15am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
Nikkaeunice, 13 Mar. 2024 , 04:16am Hi Miguel, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:16am Was wondering if I can get Vix premium
iOS Messages User f970c, 13 Mar. 2024 , 04:17am For free I try to set it up but it keeps saying I did redeemed the offer but I never did
Nikkaeunice, 13 Mar. 2024 , 04:17am I would love to help you out with this, let me just check on your plan to see what I can do, is that alright? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:18am Sounds good
[Privately] Maryrose, 13 Mar. 2024 , 04:20am https://c2.t-mobile.com/offers/e28a0 [Sent]
Nikkaeunice, 13 Mar. 2024 , 04:20am You are so much welcome! Did we take care of your reasons for reaching out today completely? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:21am Not yet I was asking if I can get Vix premium on my service for free
Nikkaeunice, 13 Mar. 2024 , 04:22am Kindly disregard that auto populated message. I am still checking your VIX promo, please bear with me. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:22am Oh okay
Nikkaeunice, 13 Mar. 2024 , 04:24am Thank you so much! may I kindly ask when have you receive the notifications in regard to the VIX premium, may I also know if you have a screenshot of this notification? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:26am
I think I got it
Like a month or so ago I also asked one of the representatives at a store near me they did mention to me that I could get Vix premium free if I am
A
T-Mobile costumer
iOS Messages User f970c, 13 Mar. 2024 , 04:26am Don’t have a screenshot
Nikkaeunice, 13 Mar. 2024 , 04:30am Thank you so much for providing me this information, let me check on my resources to check on this for you. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:30am Sounds good thanks
Nikkaeunice, 13 Mar. 2024 , 04:34am Thank you so much for your patience! in regards to your rate plan, I was wondering if you have made any changes in your rate plan? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:34am Nope everything still the same
iOS Messages User f970c, 13 Mar. 2024 , 04:34am Nothing has changed since I use to be sprint now T-Mobile I haven’t changed my plan
Nikkaeunice, 13 Mar. 2024 , 04:36am Thank you for letting me know about this, I have tried to check here on the memos of your account, although it seems that there's no notification regarding the VIX premium. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:37am Hm so is not true what the guy said about getting it for free I’m a costumer
[Privately] Richelle, 13 Mar. 2024 , 04:41am I see here that you were able to redeem this on July 31 which is VIX on us for a year. [Sent]
Nikkaeunice, 13 Mar. 2024 , 04:42am Thank you for sharing this to me, I see here that you were able to redeem this on July 31 which is VIX on us for a year. [Received]
[Privately] Richelle, 13 Mar. 2024 , 04:43am
Were you able to redeem this from our end with the code:
https://vix.com/es-es/partners?Svod=true&token=tmo-4pv3xz48xp&partnerId=tmobile&planId=tmobile-us-web-1mo-coupon&source=tmobile
code: tmo-4pv3xz48xp
[Sent]
Nikkaeunice, 13 Mar. 2024 , 04:43am
Were you able to redeem this from our end with the code:
https://vix.com/es-es/partners?Svod=true&token=tmo-4pv3xz48xp&partnerId=tmobile&planId=tmobile-us-web-1mo-coupon&source=tmobile
code: tmo-4pv3xz48xp
[Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:44am Yea I try to redeem the offer but it never went through that’s why I was asking again since I couldn’t or I must have done it but I wasn’t able to watch anything why i don’t know I
iOS Messages User f970c, 13 Mar. 2024 , 04:44am I try multiple times but it never went through
iOS Messages User f970c, 13 Mar. 2024 , 04:44am I wouldn’t be asking if I did tho
[Privately] Richelle, 13 Mar. 2024 , 04:44am I appreciate you sharing this with us. MayI I please know what error screen do you encounter? [Sent]
Nikkaeunice, 13 Mar. 2024 , 04:45am I understand your concern, thank you for bringing this concern to me, I am doing my best to make sure I can give you your answer. May I please know what error screen do you encounter? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:46am It keeps telling me that I already used or I watch it but I was never able to log in it to it
iOS Messages User f970c, 13 Mar. 2024 , 04:47am [Image]
iOS Messages User f970c, 13 Mar. 2024 , 04:47am This is what I get
Nikkaeunice, 13 Mar. 2024 , 04:47am I understand, may I kindly ask if you logged in using your connected email or number to T-mobile? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:47am Nope
iOS Messages User f970c, 13 Mar. 2024 , 04:48am I create the account
Nikkaeunice, 13 Mar. 2024 , 04:48am May I kindly ask if you have an existing account with your VIX? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:49am Nope the only one I create was this one to watch it with the promo from T-Mobile
[Privately] Richelle, 13 Mar. 2024 , 04:49am May I please know if your VIX is ad free? [Sent]
Nikkaeunice, 13 Mar. 2024 , 04:50am I understand, thanks you for the information. May I please know if your VIX is ad free? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:50am Ad free well idk I wasn’t able to watch it
Nikkaeunice, 13 Mar. 2024 , 04:53am Got you on that! Let's try to redeem the promo again. [Received]
iOS Messages User f970c, 13 Mar. 2024 , 04:53am Okay
Nikkaeunice, 13 Mar. 2024 , 04:55am
- Visit https://promotions.t-mobile.com/VIX .
- Log in with your T-Mobile or Sprint ID.
- Read the terms and conditions and continue.
- Fill in your personal details and continue.
- Once on the Thanks page, click Redeem you ViX Premium.
- After successful submission, you will be redirected to ViX. Premium to redeem the offer and sign up directly via ViX Premium.
You may follow these steps in order to redeem the promo, please let me know if you have any error encountered, sounds good? [Received]
Nikkaeunice, 13 Mar. 2024 , 04:59am Please let me know if you have received the promotions of if there is any error so I can help you with it. Are you doing alright on your end? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 05:02am I did it but it’s just the regular one right
[Privately] Richelle, 13 Mar. 2024 , 05:02am https://c2.t-mobile.com/offers/e28a0 [Sent]
iOS Messages User f970c, 13 Mar. 2024 , 05:04am I though I was gonna be able to watch the soccer games lol
Nikkaeunice, 13 Mar. 2024 , 05:05am I wish for you to be able to watch your soccer game too! What we ask you redeem was for a premium one, may I please ask if you receive any error message upon redeeming or were you redirected to the app? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 05:05am I was able to but then it logged me out
Nikkaeunice, 13 Mar. 2024 , 05:06am I see, can you please try to log in again ? [Received]
iOS Messages User f970c, 13 Mar. 2024 , 05:09am [Image]
Nikkaeunice, 13 Mar. 2024 , 05:11am I see, thank you so much for that! Can I please ask you to put your device on airplane mode and restart your device, so we can get your connection back? [Received]
[Privately] Richelle, 13 Mar. 2024 , 05:11am Once the device is on, kindly turn off the airplane mode. You should have at least 3 signal bars or more [Sent]
iOS Messages User f970c, 13 Mar. 2024 , 05:11am I’ll try again later thank you so much for your time and patience