Check Claim Status on Cread.ai

Agent Script: "For security reasons, I do not have visibility into the status or details of ongoing dispute claims, however, I can facilitate a request for a member of our Dispute Team to provide status update on your claim. To do so, I just need to collect a few pieces of information to reference your claim. Can you please provide the following information of the transaction(s) claimed:"  



Agent Script: "Thank you, [customer First Name]. I've documented the information you've provided and I will be submitting the claim status request now. A member of our investigation team team will reach out to you with a status update within 1-2 business days via email. If you have any additional questions pertaining to your claim, you'll be able to respond directly to the claim status update email and the assigned dispute agent will be happy to assist further. Is there anything else I can help you with today?